Heather Gardiner Email & Phone Number

Edmonton, Ab, Ca

Creating and maintaining articles and how-to guides in the Salesforce Knowledge app for employees to use while assisting clients via the phone or email. Publishing help documents for clients to follow on the QHR Support Page. Creating and maintaining Client Services Policies and Procedures for QHR's ISO certification.

Kelowna

Engaged in relationship building with teachers and administrators at schools in the Okanagan and Kootenary region, guiding them through the entire Jump process from recruitment to completion of the fundraising and health program and reporting of the results. Presented the program to the students in large and small groups, helping them to understand what Jump Rope for Heart is about as well as encouraging them to stay active and healthy.

Edmonton Alberta

Office and Operations management for the Northern Lights Scouts Council, Scouts Canada. This role involved supervising staff, liaising with the National office, assisting volunteers and the general public with their inquires about Scouts Canada. I was also responsible for making sure the building was in good repair for the staff, the volunteers, and other tenants, this involved working with outside contractors and maintenance personnel on a regular basis.

As a Customer Service Adviser at Finning I was responsible for opening and managing through to invoicing of heavy duty machinery work orders, employee time keeping, and warranty investigation and submission to CAT.

Edmonton, Canada Area

Created work orders for Gas Compression engines. Review work orders, track work done and create reports for the engineers assigned to the customer.

Calgary, Canada Area

Working with the Vehicle Maintenance Shop I scheduled maintenance on the fleet of vehicles at Canada Olympic Park. Other duties included processing invoices, payroll, and assisting with the operation of on hill special events.

Cochrane, Alberta

Day to day management of a small business including scheduling and managing staff, customer service, inventory, stock ordering, and research and pricing of collectibles and antiques.

Panorama, Bc

As the Administrative Supervisor with the Guest Services department I was responsible for the processing and printing of all season passes (winter and summer), upkeep of the day lift ticket machines, scheduling and training of staff, payroll for out department, reporting of daily skier visits to the hill during the winter months, booking and scheduling of activities for guests during the summer months, and working with outside activity suppliers.

accommodations bookings

Adelboden, Switzerland

As Programme Manager at this international Girl Guide centre I was responsible for staff training and scheduling, development and running of program for Girl Guides and Scouts around the world, administration and scheduling of tour providers, investigation of new program ideas for the Centre, leading hiking and skiing trips in the Swiss Alps. Ensuring that the program met the goals and objectives of the World Association of Girl Guides and Girl Scouts.

As Camp Director I was responsible for training and management of 20 program area employees, ranging from horseback instructors to life guards. I managed the budget for all supplies and supervised the safe practices used by all staff at the camp.

Bachelor, Business Administration

Diploma, Marketing

Volunteer Leadership And Management

Certificate, Polices And Procedures For Compliance And Consistency