Katelyn Inman Email & Phone Number

Nashville, Tn, Us

- Manage all client data and reporting for 35+ clients reporting on email performance, purchase reports, and website traffic, providing valuable insights to company leadership - Develop email copy and automations with pre-existing templates- Collect customer insights by building surveys and creating an optimal CRM list to maximize response rate- Enhanced customer experience and efficiency by implementing a chatbot on the company website, leading to a 20% reduction in customer inquiries- Monitor and analyze email performance metrics, leveraging insights to continuously improve list segmentation, resulting in decreased spam complaints- Manage and execute the marketing calendar, ensuring all blog posts, email campaigns, and client engagement materials are delivered on time - Implemented Google Analytics to collect website traffic data and insights

Nashville, Tennessee, United States

- Demonstrated a courteous and empathetic attitude while handling all tier 2 inquiries and escalations, resulting in a 90% customer satisfaction score- Responded to all customer and partner social media comments and DM’s for 3 BEGIN brands using each brand's unique voice and tone- Acted as the subject matter expert on both the customer and partner experience, providing valuable insights to the support team and other departments- Formed and improved support policies and processes, resulting in a 25% reduction in the average resolution time- Conducted partner interviews to ensure alignment with KidPass platform standards, promptly creating teacher profiles in the backend system- Developed comprehensive onboarding resources for approved partners, facilitating a smoother integration process

Nashville, Tennessee, United States

- Exceeded all KPIs and metric standards with an 82% satisfaction rating, 8% higher than the team average- Maintained up-to-date knowledge of evolving products and offerings, ensuring accurate and timely support to customers- Developed and implemented training programs for new associates- Collaborated with Product and Engineering teams to troubleshoot technical issues, resulting in a 30% decrease in average resolution time - Monitored customer reviews across multiple platforms to gain valuable customer insights and ensure customer satisfaction

Greater Nashville Area, Tn

- Established rapport with customers to cultivate strong customer relationships- Demonstrated comprehensive knowledge of products and pricing plans, consistently staying informed of updates and changes- Set clear and achievable daily goals and expectations for customers, ensuring a great customer experience

- Developed written content for publication, including artist biographies and album reviews- Demonstrated attention to detail and ability to meet deadlines- Authored a featured article on Kacey Musgraves’ album “Golden Hour”

Nashville, Tennessee, United States

- Coordinated merchandise sales and payments to artist - Collaborated with a team to execute weekly events, showing ability to work in a team environment and manage multiple tasks simultaneously

Nashville, Tennessee, United States

- Administrated copy-write assignments - Transferred music catalog from Excel to the new system