Katelynn Smith Email & Phone Number

Fargo, North Dakota, United States

- Manages daily operations of a busy coffee shop, including inventory control and customer service.- Develops strategies to increase customer satisfaction and sales.- Effectively manages a team of multiple baristas, as well as trains all new hires on the essential elements of working at a coffee shop.- Created an online loyalty program with over 500 customers, that generates points and coupons.- Negotiates and maintains relationships with vendors to ensure quality and competitive pricing on goods.- Uses Quickbooks to effectively budget and stay on track with finances, payroll, and costs.

Fargo, North Dakota, United States

- Generated an average of $60,000+ in monthly sales on custom signage orders such as ADA compliant braile signage, metal frames, and name tags. - Effectively communicated with customers to answer questions and place orders for various custom signage across the United States.- Worked on multiple projects simultaneously and maintained accurate notes.- Generated sales leads as well as referrals for signage.- Used various software such as Slack, Zendesk, Salesforce, and others to effectively communicate with customers and staff as well as place orders.

Fargo, North Dakota, United States

Fargo, North Dakota, United States

- Responsible for internet/web marketing activities that increased the e-commerce business of various hotel brands including Hilton, Wyndham, and IHG hotels.- Collaborated with web, multimedia, and art design staff members to audit hotel brand websites to conform to brand and company standards.- Coordinated the updates of hotel websites and hotel listings on third-party websites to increase bookings and sales.

Moorhead, Minnesota, United States

- Coordinated with other staff members to create marketing materials and post on various social media websites.- Attended games and practices to collect media and influence team positivity.- Connected with staff and golf courses to organize the yearly golf tournament to raise funds for the team.- Assist other staff members in other projects where needed.

- Worked with professional staff and other student staff members to create a safe, inclusive environment for on-campus residents.- Served as a resource, limit setter, mentor, educator, and much more for fellow students.- Demonstrated dependability and good time management skills by meeting deadlines and completing required tasks.- Responded appropriately to any emergencies and how to contact the necessary campus/community resources when needed.

- Created, revised, and managed web content.- Wrote, posted, and scheduled various types of content on social media channels.- Conducted data entry to maintain thorough records on projects and audience management.- Interviewed students, faculty, and alumni to write news and blog stories.

Moorhead, Minnesota, United States