Katelynn Robinson Email & Phone Number

Manchester, Nh, Us

- Develops and facilitates onboarding and continuous training for vendor support team- Coaches vendor support team through real-time problem solving- Develops scalable eLearning to support customer product knowledge- Manages the knowledge base by creating and updating articles, videos, and more through the use of different tools such as SnagIt and ScreenFlow- Build and maintain content within the organization's designated Learning Management System (LMS)- Supports the creation and delivery of web-based webinars (eWebinar)- Identify, implement new, and make recommendations specific to learning platforms, tools, and systems

- System administrator of the learning systems platforms - LxP (Degreed) and LMS (LearnUpon)- Oversaw the learning system platforms from an instructional design perspective to include content management, utilization, and application of features- Built courses, assessments, and looked for opportunities to leverage other functionality within the systems to support employee learning- Assisted with maintaining documentation for processes, best practices, and frequently asked question guides- Provided troubleshooting support to internal stakeholders and employees around navigating in the LMS or LXP.

Greater Boston Area

- Designed web-based and blended learning solutions using sound adult learning principles and e-Learning design methodologies and standards- Authored training content using online development tools such as Articulate Storyline and Trivantis Lectora- Published SCORM compliant e-Learning courses in an LMS - Collaborated with subject matter experts and other instructional designers on content development for both online and instructor-led courses- Developed concise and grammatically correct content for online media and instructional materials- Reviewed and updated courses using post-learning evaluations and feedback

Manchester, Nh

- Designed course outcomes and authentic summative assessments aligned to program and institutional outcomes- Collaborated with Subject Matter Experts and Instructional Designers through course development to ensure appropriate alignment and levelling - Collaborated with Program Deans to develop course visions and outline key performances for courses- Analyzed programs outcomes for how they are addressed across all required courses- Assisted with the development and redevelopment of graduate and undergraduate programs

Manchester, New Hampshire

- Managed relationships with specific vendors on behalf of the institution, including contract negotiations- Supervised Learning Resources Analysts and Learning Resources Managers, including all aspects of performance management - Responsible for the setup, maintenance, and troubleshooting of COCE courses that use a vendor resource - Built and maintained vendor relationships, resolve issues related to courseware, and facilitate discussions and planning sessions between vendors and internal departments including IT and Advising departments- Coordinated training for instructors, internal faculty, and advisors- Collaborated with Course Development and the Academic team on course and vendor setup- Coordinated with relevant internal departments regarding courseware integration with Blackboard- Facilitated process changes between the Project Management and the Learning Resources teams

Manchester, Nh

Assisted with building and proofreading online courses. Tracking feedback and maintaining SNHU COCE courses. Working closely with instructors to help them resolve issues relating to their courses.

- Gateways for Seniors Administrator- Calling clients and completing a monthly update survey; use of eRSP for department’s payroll including Medicaid and Private Pay clients; knowledge and application of Microsoft Office programs such as Word, Excel, and Publisher- Harmony Database Administrator- Data Entry Position included working closely with staff to maintain and keep the Agency’s main database accurate

- Provide in-home care for individuals of all ages with disabilities- Work closely with the individual and their family to target the needs and wants of both- Training courses include Lifting and Moving and a General class on the Agency as a whole and being a provider

Master Of Science (Ms), Instructional Design And Technology

Ba, English Education

Activities and Societies: Sigma Tau Delta