Katelyn Torres Email & Phone Number

I manage the local listings platform for Home Service Businesses throughout the US and Canada.I audit listings to identify discrepancies, inaccuracies, duplicates, and missing information.I ensure that business information is consistently listed across the web.I optimize Google Business Profiles to increase visibility on Google Maps and Local Search.I curate industry-specific content for Google Business Profiles. I develop and implement a comprehensive local SEO optimization… Show more I manage the local listings platform for Home Service Businesses throughout the US and Canada.I audit listings to identify discrepancies, inaccuracies, duplicates, and missing information.I ensure that business information is consistently listed across the web.I optimize Google Business Profiles to increase visibility on Google Maps and Local Search.I curate industry-specific content for Google Business Profiles. I develop and implement a comprehensive local SEO optimization strategy that aligns with the business's goals, target audience, and competition. Show less

Mason, Ohio, United States

I am responsible for coordinating all of the campaign work that comes to a dedicated agile team for Carelon specific projects. I work with dedicated SMEs to ensure they have the campaign details they need to deliver value to our clients on time and within scope. I manage a project backlog for our agile team and coordinate updates on a daily basis.

Mason, Ohio, United States

Responsible for supporting the end-to-end lifecycle of moderate complexity, often multi-channel, marketing campaigns by providing project management and/or executional support and may provide direction to a Project Coordinator. Support marketing strategies by ensuring projects are delivered on Time, on Scope and on Budget.Provides strategic counsel and executes project management best practices and tactics that align with brand objectives/goals.Supports the strategy and… Show more Responsible for supporting the end-to-end lifecycle of moderate complexity, often multi-channel, marketing campaigns by providing project management and/or executional support and may provide direction to a Project Coordinator. Support marketing strategies by ensuring projects are delivered on Time, on Scope and on Budget.Provides strategic counsel and executes project management best practices and tactics that align with brand objectives/goals.Supports the strategy and leads planning for assigned brands and phases across the entire consumer lifecycle.Develops functional specifications and requirement documents. Develops and manages project timelines. Collaborates with a large group of stakeholders across Marketing to ensure functional specifications and requirement documents are met. Show less

Dayton, Ohio

Oversaw the training and development of Client Services Team throughout the US and the Dominican Republic. Within my role, I actively managed various projects within the organization: Sales, Service, and Digital Support. Kept track of different training initiatives and developed new materials to help the team successfully work with clients. Oversaw new hire training and development. Organized and coordinated a 60 day plan for the new hires. Including, on the job live training examples… Show more Oversaw the training and development of Client Services Team throughout the US and the Dominican Republic. Within my role, I actively managed various projects within the organization: Sales, Service, and Digital Support. Kept track of different training initiatives and developed new materials to help the team successfully work with clients. Oversaw new hire training and development. Organized and coordinated a 60 day plan for the new hires. Including, on the job live training examples, in-class training sessions, mentorship and coordination with internal teams to ensure that the new hires are gathering and learning all necessary information needed to manage digital products, communication with customers and internal departments, desk management, and the ability spot and provide recommendations to our customers. Coordinated and facilitated ongoing training and development of a new hire through to their first year in the role. Staggered advanced product training to ensure proper knowledge of digital products. Created ongoing training programs to help with the development of our employees.Worked to organize a training plan to use for new managers within the Client Services Team so that they have more of a schedule to follow when stepping into their new role. This training plan included report management, process management, escalation process flow and handling difficult conversations with staff. Worked to develop a training plan for our team members who have been in their roles for at least a year and interested in other responsibilities and taking on larger projects. Lastly, facilitated an Aspiring Leaders Program that focuses on the coaching and development of team members who are looking for more leadership responsibilities. This consists of a self-paced and in office learning program on what it means to be a leader and building skills to better coach and train other team members. Show less

Dayton, Ohio

Managed a team of 8 individuals who were located in our Dayton, New York, and Dominican Republic offices. Ensured that there was proper development and creation of client accounts within our channel. Worked to drive communication metrics for my channel. Handled client escalations for my team. Worked to actively retain clients within my channel with ongoing monthly or quarterly support calls. Created active training programs for my staff to increase their… Show more Managed a team of 8 individuals who were located in our Dayton, New York, and Dominican Republic offices. Ensured that there was proper development and creation of client accounts within our channel. Worked to drive communication metrics for my channel. Handled client escalations for my team. Worked to actively retain clients within my channel with ongoing monthly or quarterly support calls. Created active training programs for my staff to increase their knowledge on digital products and our industry as a whole. Show less

Dayton, Ohio

Supervising a team of 16 people in the Dominican Republic as they build rapport and customer service with clients all over the US. Reporting and analysis on clients within a reseller channel for Vivial products and a focus on telecommunications. Training and development of team in the Dominican Republic - including ongoing support and new hire initiatives. Delegating tasks between direct support account coordinators for the support of the reselling channel… Show more Supervising a team of 16 people in the Dominican Republic as they build rapport and customer service with clients all over the US. Reporting and analysis on clients within a reseller channel for Vivial products and a focus on telecommunications. Training and development of team in the Dominican Republic - including ongoing support and new hire initiatives. Delegating tasks between direct support account coordinators for the support of the reselling channel. Development of resources to support the team in the Dominican Republic so they can continue to grow and assist clients. Show less

Dayton, Ohio

Performed analysis of digital marketing programs based on current marketing trends and best practices.Provided recommendations on setup and performance of programs as needed (both proactive and reactive). Monitored and reported trends from internal teams and vendors regarding program setup and performance. Worked to increase the effectiveness of all digital marketing programs of our clients. Facilitated issue resolution acting as the liaison to internal providers… Show more Performed analysis of digital marketing programs based on current marketing trends and best practices.Provided recommendations on setup and performance of programs as needed (both proactive and reactive). Monitored and reported trends from internal teams and vendors regarding program setup and performance. Worked to increase the effectiveness of all digital marketing programs of our clients. Facilitated issue resolution acting as the liaison to internal providers and/or external vendors, escalating issues appropriately. Reviewed $1000+ MRR accounts in the Vivial Platform for gaps/successes/opportunities.Subject Matter Expert for Vivial Platform and websites. Adhered to productivity metrics and exceed KPI's designed to improve client retention, service performance, and product performance. Show less

Dayton, Ohio

Worked with both clients (small to medium sized businesses) and the internal team to meet client expectations in a timely fashion. Provided customer support to make sure that all deliverables are on time. Executed customer objectives by the proposed deadline. Tracked all projects. Researched and managed trends in the industry to improve client experience and business. Created presentations for client meetings. Managed, facilitated and supported… Show more Worked with both clients (small to medium sized businesses) and the internal team to meet client expectations in a timely fashion. Provided customer support to make sure that all deliverables are on time. Executed customer objectives by the proposed deadline. Tracked all projects. Researched and managed trends in the industry to improve client experience and business. Created presentations for client meetings. Managed, facilitated and supported all client-related matters. Worked closely with account coordinators on all projects to ensure smooth transition of projects. Assisted clients with optimizing search capabilities with offsite and onsite SEO, SEM, content marketing and online display.Worked closely with all new staff members on the customer service team to learn how to manage the digital marketing products. These included group training, call coaching and mentoring to ensure they know and have all tools to complete their job duties. Show less

Stockton, California

Gathered member usage information during monthly promotions to generate reports for marketing and sales managers. Generated a per club and industry wide traffic report per month for managers regarding incoming sales. Assisted managers in planning and setting up of promotional events for new and existing clubs to further involve the community. Updated online club amenity pages when the clubs undergo renovations or receive new equipment. Received and distribute… Show more Gathered member usage information during monthly promotions to generate reports for marketing and sales managers. Generated a per club and industry wide traffic report per month for managers regarding incoming sales. Assisted managers in planning and setting up of promotional events for new and existing clubs to further involve the community. Updated online club amenity pages when the clubs undergo renovations or receive new equipment. Received and distribute donations to companies/clubs who host a raffle in order to bring new people into our club. Generated revenue through member referral incentive program – recognize participating members with prizes. Communicated rate increases by highlighting value added improvements and upgrades in correspondence to members. Assisted in creating direct mail marketing ring inserts for internal communication between clubs and corporate. Kept inventory of promotion items and club materials – reorder and distribute when needed. Produced materials needed for monthly promotions and closeouts and distribute to 72 clubs. Developed a basic knowledge of graphic design using the InDesign platform. Wrote health and wellness articles for Stockton Record, Carmel Pinecone and Contentment Health. Show less

Stockton, California, United States

Welcomed guests who entered the facility. Sold memberships to part time students, alumni, staff, emeriti, or affiliates. Rented and lent out equipment. Maintained a sanitary fitness environment by keeping equipment clean and fresh towels available. Applied teamwork skills and attention to customer satisfaction to provide a friendly and motivated work environment. Compiled Income report forms for the accounting department.

Morgan Hill, California

Received incoming requests for bid on glazing contracts. Plotted Architectural drawings for bid takeoff. Generated a takeoff of drawings, which include: dimensions of all glass, doors, paneling, and aluminum. Initiated RFQs for materials to specified vendors. Assigned taken off project to the appropriate lead Estimator. Organized Project Managers binders per job to keep all information up to date.