Specializing in Web Design, SEO, Social Media and Training. Major focus on connecting clients to the right solution to meet their business needs.Consultant and Business DevelopmentFor a Free Consultation please visit us at: http://www.ciwebgroup.com/free-consultationLorenzo Pearson heads up our finance, legal and technical support departments. These are a perfect fit for his pragmatic and logical thought process. Lorenzo sees things as they are, with a traditional black and white approach. His interest is in protecting the client and the company, with a fair and practical approach to his interactions internally and externally. Bottom line, he does what’s right for all parties. He is also a researcher, independent wikipedia and like the company askjeeves.com. Be prepared for a lot of questions, time to analyze/research and a short and to the point summation of all the information.He would be an incredible attorney, but instead, decided to plant his roots here with CI Web Group. With a high C and D personality, he is an analytical driver with a passion for unemotional logic. Beam me up Scotty, we might have just found our Data. Lorenzo played semi-pro basketball, ran an international brand Got Game and can be found in TV Commercials, Radio Ads and acting in plays in his “spare time”.

• Training new Tier II tech support agents in preparations for production floor• Teaching new and existing agents customer service skills as well as more effective troubleshooting methods• Reviewing and creating spreadsheets to track agent metrics and implementing action plans to make improvements• Managing and coaching teams of 10-25 agents

• Oversaw operational development functions, e.g. purchasing, quality control and merchandising management• Managed sales team to determine merchandising pricing points and locating high volume sales sectors• Met and exceeded all company set operations and sales goals• Provided oversight on all warehouse procedures and policies concerning importing and exporting

• Involved in planning and opening of new retail location• Placed orders to restock merchandise and handled receiving of products• Managed payroll, scheduling, P & L reports, inventory, and maintained database and records• Managed product launch of new merchandise and logistics• Extensive work with visual standards and merchandising high-ticket items