Ryan Lloyd Email & Phone Number

Lindenwold, New Jersey, United States

► Writes and executes comprehensive test plans for manual QA testing, involving bug fixes, feature requests, and regression testing for proprietary software.► Analyzes development requirements; performs functional testing to validate conditions are achieved – 99% success rate for bug detection. ► Responsible for implementing the automation of regression.

► Conducted client meetings to identify event and studio design requirements, managing project timelines and tasks for $1M worth of business.► Directed production team in the planning and execution of client’s events, devising and negotiating solutions for mockup approval. ► Executed the setup of web broadcast event; assisted in development of customized.

Greater Philadelphia Area

► Effectively managed 40+ daily inbound calls, advising GSKDirect website clientele and field sales team regarding registration, maintaining accounts, and purchase of vaccines.► Served as Change Agent for the US implementation of SAP and the integration of a streamlined web-based Voice Response System for the call center. ► Performed QA test scenarios.

Greater Philadelphia Area

► Partnered with field Account Managers in the strategic planning and execution of vaccine distribution, expanding client knowledge of system capabilities and best practices.► Top performer in providing consultative technical support for GSKDirect.com, with empathy and understanding for all customer’s computer skill levels.

Arlington, VA

► Championed the sale of web and email advertising. ► Pinpointed prospective clients through outbound sales tactics, fostering and securing affluent business relationships. ► Consulted clients regarding advertising needs and objectives. ► Collaborated with clients in the development of revenue generating advertising campaigns, maximizing brand exposure.

Malvern, PA

► Trained and directed a six-person service team providing customer support and processing of courses credits to state authorities for 150K+ students annually. ► Superintended accreditation and renewal functions for 200+ education courses nationally. ► Led the research, design, and development of a proprietary online compliance tool for tracking customer’s.

Old Saybrook, CT

► Generated significant bottom-line growth, producing $1M+ in annual revenue through the implementation of innovative and customized course solutions.► Constructed an entire library of online content, presided over course data in SQL, and created course graphics using Adobe Photoshop and Illustrator.► Subject-matter expert regarding post-acquisition front.

Old Saybrook, CT

► Recruited, trained, and mentored a talented team in the delivery of superior service and contributed to the operation's 100% YoY growth throughout my personal tenure. ► Designed and instituted a web-based administration system, automating the processing of student course credits and decreasing reporting timeframe by two days.► Managed digital marketing.

Stamford, CT

► Start-up online retail business that retained BrandsForLess.com; offering its e-commerce platform as an integrated solution. ► Managed multi-channel customer support and operations for internal website and that of our customers.

Bachelor'S Degree, Marketing, 3.7

Web Development