Reconcile $4M Development Department budget, ensuring all revenue is captured timely and correctly in Altru database.Create and implement policies and procedures for accurate data entry for all Blackbaud Altru CRM users. Oversee connections between Altru Database, Research Point, Merchant Services, Target Analytics, Cuesum, and Social Good Software. Liaise with accounting department weekly to ensure Garden revenue is reconciled between the database and accounting software; implement procedures to ensure documentation is collected and available for yearly audit. Create and analyze attendance and revenue dashboards for Garden leadership tracking financial performance across multiple exhibits and seasons and recommend actions based on analysis.

Generate, manage, and monitor all General Admission and Exhibit tickets for approximately 35,000 monthly visitors in Altru CRM. Act as senior manager available for customer service inquiries and escalated customer issues.Create unique ticket sales and attendance queries for leadership; run daily reports ensuring data is recorded correctly.Responsible for maintaining data integrity, ensuring all sales order and revenue information is accurately captured and reported.Monitor, update, and reconcile annual Admissions and Merchandise budgets totaling more than $500,000.Responsible for purchasing, tracking, and merchandising Garden's retail experience, averaging $10,000 in gross sales per month.Implemented an employee incentive program for motivating the Visitor Services team to provide a positive guest experience.Assist team in reaching membership sales goals through monthly staff meeting coaching. Evaluate processes to create efficiencies with staff and resources.

Train and motivate 17-person Visitor Services staff to maximize ticket sales and facilitate distribution of information regarding exhibits and events.Maintain an efficient and pleasant box office experience for all members and guests.Reimagined check-in experience to serve 2,000+ visitors daily.Responsible for launching, editing, and reconciling tickets for four unique concurrent programs on ACME and Altru.Track all Garden attendance and use historical data to project revenue for the next year.Provide weekly revenue reports based on attendance and tickets sold using the query and reporting functions of the database.

Effectively hired and supervised staff of 5 and 20 volunteers by implementing company policies, protocols, work rules, and disciplinary action. Developed team communication and workflow policies using Slack, Trello, and Smartsheet for effective and timely completion of projects. Approved and routed museum staff timecards to payroll weekly. Responsible for tracking expenses, invoices, credit card purchases, and receipts. Reconciling projected costs and actuals for multiple budgets. Streamlined management operations of outside contractors for exhibit installation and museum maintenance, including schedules, vendor quotes, invoices, and contracts. Booked over 100 tours per year, ensuring that all groups had a relevant and engaging experience. Used museum expertise, customer service skills, and analytical nature to resolve customer concerns and promote satisfaction.

Maintained inventory and ordered all office and cleaning supplies.Coordinated catering for various staff events. Processed invoices and reimbursements on PN3 Payables system.Monitored the museum’s email address and fulfilled internal and external requests for information. Assisted with the editing of various public-facing documents including the museum website, press releases, exhibition text, and company emails.

Led a team of three data entry assistants in entering over 500 surveys.Created multiple individual spreadsheets for unique surveys. Formatted surveys using Word and InDesign.

Assisted with the organization of a four-week summer camp. Organized, assembled, and stocked the studio according to the teachers needs. Planed and executed cumulative art walk successfully partnering together teaching artists and students with local businesses. Contacted parents, students, teachers, and community partners as needed regarding camp and the art walk. Worked in a team environment with other full and part-time staff to ensure the art camp and museum programming was successful and relevant to the current experience.

Conducted nine interviews with people of interest to the organization and consultancy. Performed a detailed cohort analysis of comparable organizations and suggested relevant and credible recommendations for MESC focused on staffing, membership, brand, business plan, and revenue.

Assisted Executive Director with daily tasks including faxing, filing, and office management. Communicated effectively with outside parties on behalf of organization. Efficiently tracked and processed ticket orders in a deadline-driven environment. Oversee will call ticket office at concerts, and manage concert volunteers.

Created mail merges, e-blasts, and press releases on Constant Contact. Generate flyers, posters, and info cards for summer workshop series on InDesign. Created and designed museum Instagram account. Ran new student orientations for 200 workshop participants. Planed and adjusted children’s programs as necessary. Researched potential teachers for future workshop series.

The first point of contact for guests to the gallery. Answered questions relating to the gallery, artists, and exhibitions. Utilized Artsystems Gallery Pro and Art Base to update Gallery's sales and acquisitions. Managed Google Alerts, formatted press articles, and photos on Photoshop. Diligently updated artist bibliographies and biographies.

Facilitated appointments and helped advocate for clients, acting as a liaison between health care professionals and families.Created and implemented Individual Support Programs for residents with developmental disabilities.Supported, guided, and supervised individuals to assist with accomplishing goals.Executed weekly budgets with clients.

Performed data entry, querying, mail merges, and reports on SAGE fundraising database in a deadline-driven environment.Conducted research on individuals of importance to PAAM on WealthEngine.com.Supported the installation of an exhibition of 300 small artworks and the de-installation and auction of 200 paintings and sculptures.Researched and cross-referenced PAAM’S permanent collection with major corporate collections for centennial celebration.

Worked with underserved youth in a residential setting to create a structured environment in which youth could succeed and reach individual goals. Fostered positive team-building experiences and creative outlets for clients.