Kate Wright Email & Phone Number

Swindon, England, United Kingdom

I am responsible for leading the impact of The Society's busy change roadmap, ensuring that key decisions and priorities have a meaningful impact on our customers. Understanding our customers is crucial for building deeper relationships, and I am delighted to be able to give them a voice when it matters.

Swindon, England, United Kingdom

I am responsible for analysing all payments-related complaints, providing insight on trends, risks and emerging themes up to leadership level on what's causing members to complain and highlighting opportunities for improvement.I conduct real-time analysis to quickly tackle issues as they arise, particularly following a change in policy or process to track.

Home Based

I am responsible for analysing all payments-related complaints, providing insight on trends, risks and emerging themes up to leadership level on what's causing members to complain and highlighting opportunities for improvement.I conduct real-time analysis to quickly tackle issues as they arise, particularly following a change in policy or process to track.

Home Based

Working within quality assurance and part of a new project within the Remediation Centre of Excellence means there's a wealth of opportunities to improve processes and highlight any barriers to achieving member satisfaction or colleague continuous improvement. It’s a fast-paced environment where things can change quickly and the need to adapt and.

Managed all aspects of social media publishing, including research and development of content optimised for Facebook, Instagram, Twitter, Pinterest and YouTube in line with larger business strategy and goals. All whilst having a keen eye on what competitors were doing. Managed each campaign from creative through to post-delivery analysis and reporting on.

Tavistock

Largely responsible for marketing and PR, I drove the business forward by creating engaging social media and website content. I ensured the website is regularly updated with optimised content such as regular blog posts to direct as much traffic from Google as possible. Analysing the results of my efforts in order to create a deliberate customer experience.

Tavistock

Unlike a typical PA position, this role involved much more than just providing support to the Head of Commercial and Domestic Finance. It is a greatly demanding role that requires a varied skill set within a highly challenging and fast-paced setting. Part of a small team that manages the process of applying for mortgage and protection products. My role.

Tavistock

Plymouth, United Kingdom

This challenging but greatly rewarding and varied role focussed on getting the most out of people, whilst ensuring the heart of the company remained true to its instantly recognisable culture. This was achieved by attentively developing training and competency practices, coaching on a group and one to one basis and managing colleague reward, recognition.

Plymouth, United Kingdom

Responsible for the management of internal telephone audits across customer-facing teams with c100 customer advisors. I analysed and presented results to the management and senior management team, making recommendations on ways to improve their results in order to create a deliberate customer experience. A vital part of the role included measuring customer.

Plymouth, United Kingdom

Motivated and inspired a team of Customer Advisors and a Process Specialist. Driver of efficiency savings and being responsible for overseeing Process Specialists work, challenging areas of waste when identified.- Introduced standardised call monitoring across all customer-facing teams

Plymouth, United Kingdom

This fixed term role centrered around brand marketing/property advertising, developing relationships with key clients and general office support for two surveyors. Whilst in this role I also lead a local corporate marketing campaign to increase brand awareness, this included overseeing the design of a new website, creating advertising and marketing.

Tavistock

Solely responsible for all administrative duties on the property book from initial appointment of a property through to marketing and sale. Marketing was the main duty in this role which included, weekly advertising and editorial writing as well as creating visually striking displays of properties via the website and office windows.

Plymouth, United Kingdom

* Coaching staff on customer service skills and ways to improve* Managing and motivating a team of Customer Service Representatives* Targeting staff on sales and income generation opportunities through cross-selling * Resolving customer complaints