Kate Crocker Email & Phone Number

Memphis, Tennessee

Oversees the activities of Customer Service Representatives including sales order processing staff. Develops customer service policies and procedures to ensure consistent customer service and satisfaction. Resolves major problems with orders, delivery dates or service. Works closely with managers in other departments, such as sales, on updating policies and procedures for client services. Promotes and improves marketing opportunities such as advertising, exhibitions and or additional meetings. Maintains sales support for the entire division of Apheresis (blood purification for complicated diseases).

Memphis, Tn

Managed all aspects of vessel shipments from various countries into the U.S. Liaison for Target Corporation, warehouses, steamship lines, port terminals, and Customs/FDA Complete daily Production Report for client that includes vessel shipment schedules and trackingDesignated Business Continuity Go-Team Member

Managed invitations, guest lists, and facility details for over 40 annual formal and informal events for Dr. Shirley Raines, former University President, hosting VIPs, donors, and other key guestsManaged the President’s Community Relations Ticket ProgramIndependently prepared 2008 Annual Ticket Report documenting all ticket activityManaged weekly Media Clippings Packet for University of Memphis media coverage

Public Relations, Journalism

Activities and Societies: Kappa Delta Sorority

Education record