Kate Ritchie Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Effective allocation of rostered team members required to meet operational coverage and ensure staff are rostered in accordance with their conditions of employment, requirements and qualifications
• Continuously liaising with airport supervisors and management to ensure the needs of the operation are met
• Assisting the resource planners with rostering requirements
• Ad-hoc coverage of resource shortages on the day or as part of forward planning via re assigning of available on shift… Show more
• Ad-hoc coverage of resource shortages on the day or as part of forward planning via re assigning of available on shift resources, or through call-ins and additional hours assigned (within approved budget parameters)
• Issue rostered shifts as well as filling unplanned shifts and processing personal leave requests, sick leave and overtime requests

Melbourne, Victoria, Australia

• Forward planning for the Melbourne port, organising bay allocations and towing requirements ensuring maintenance requests, gate restrictions & VIP requests are met without jeopardising safety, OTP and guest experience.
• Communicate with aircraft via Ground to Air radio communication, including recording aircraft movements, messages and engineering requirements
• Monitoring aircraft movement to make effective and efficient changes to maximise OTP.
• Monitor and change Metron slot… Show more
• Monitor and change Metron slot allocations with Slot control and internally to flight crew and ground operations to ensure aircraft are pushing back compliant and within strict time slots.
• Liaise with flight dispatchers and LOCO to ensure accurate and safe loading of aircraft, ensuring loads, fuel and accurate weight and balance is entered correctly and in line with company and industry regulations.

Melbourne, Australia

• Provide excellent customer service to customers at check in, the departure gate, service desk and baggage services with a friendly and professional approach.
• Disrupt management, including informing passengers of cancellations, organizing flight changes, accommodation and transport for displaced passengers.
• Monitoring flights to ensure our guest experience is positive and our guests are kept informed by accurate public announcements
• Work in a productive pro-active team… Show more
• Work in a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at Airports.
• Docking aerobridges and safely disembarking and boarding passengers onboard our aircraft

Melbourne, Victoria, Australia

• Carry out and oversee functions to ensure most cost efficient missing baggage delivery options are used to ensure no revenue is lost
• Conflict resolution and liaising with Guest Relations department to ensure guests complaints are resolved in a timely manner
• Provide technical/procedural and world tracer coaching to team members
• Ensure operational KPIs, safety and regulatory requirements are met through adequate and cost efficient resourcing for designated area
• Identify… Show more
• Identify, recommend and implement cost effective strategies to decrease guest complaints in regards to missed baggage

Melbourne, Victoria, Australia

• Allocate Work in resource plan in most cost efficient manner for labour coverage whilst also meeting needs of the operation
• Maintain understanding of factors driving work requirements such as load factors, groups and freight loads
• Identification of issues related to rostering that effects service and on time performance and assist with development of solutions to improve
• Timely actioning of requests from team members linked to post roster release
• Regularly provide feedback… Show more
• Regularly provide feedback to Ground Crew resource planning, Ground experience analysts and airport leadership team on resources requirements so that most efficient and cost-effective future rosters can be achieved.

Melbourne, Australia

• Forward planning any potential misconnecting passengers by monitoring all inbound and outbound connections, ensuring that our Guest Experience is positive and well organised.
• Making effective decisions regarding processing misconnecting and cancelled passengers in relation to cost and impact to the business by liaising with Network Operations, AMCO and Customer Disruption Services that may.
• Making effective decisions regarding processing misconnecting and cancelled passengers in relation to cost and impact to the business by liaising with Network Operations, AMCO and Customer Disruption Services that may.
• Processing cancellations from the port level and ensuring we are liaising with Customer Disruption Services and the Melbourne team to ensure all passengers are reaccommodated and kept informed of any changes to.
• Reaccommodate all passengers requiring hotel accommodation, flight changes and resolving any potential ticketing issues.
• Liaise with other airlines in relation to potential inbound and outbound misconnections, ticketing issues and reaccommodating guests and building relationships to ensure the operation runs smoothly.

Melbourne, Australia

• Liaise with customers via telephone and correspondence, to collect outstanding arrears on advertising accounts falling under the Sensis Brand.
• Liaise with Sales Representatives and use judgement to make business decisions in relation to approving clients for advertising terms and conditions.
• Assess accounts for Legal Recovery action and using judgment to issue notices of intention to summons demands, cancelling online and print contracts and referring accounts through to the legal… Show more
• Assess accounts for Legal Recovery action and using judgment to issue notices of intention to summons demands, cancelling online and print contracts and referring accounts through to the legal department.
• Negotiate mutually agreed repayment plans with customers in financial difficulties.
• Adhere strictly to all legal requirements and credit policies

Melbourne, Australia

• Liaise with customers via telephone and correspondence, to collect outstanding arrears on accounts within agreed client credit and collections policies.
• Negotiate mutually agreed repayment plans with customers in financial difficulties.
• Maintain key performance indicators to agreed targets as set by the department
• Adhere strictly to all legal requirements and credit policies
• Liaise both internally and externally with retailers and 3rd parties to resolve account disputes… Show more
• Liaise both internally and externally with retailers and 3rd parties to resolve account disputes, ensuring they are resolved in a timely manner

Melbourne, Australia

• Provide high quality administration support to a wide range of staff (primarily General Managers, Middle Managers, Teaching staff and Administration staff) in the Technical Group.
• Sound working knowledge of the institutes policies and procedures regarding the administration of New Apprentices and the relevant OTTE Performance Agreement requirements.
• Administration tasks in the provision of administration of enrolment, assessment procedures and audit requirements for Apprentices in a… Show more
• Administration tasks in the provision of administration of enrolment, assessment procedures and audit requirements for Apprentices in a timely manner.
• Provide first class customer service, relating to Apprentices, to prospective and current participates and external/internal customers.
• Monitor the school’s new Apprentice registrations on the DELTA database and activate and implement problem-solving processes to rectify deficient records.

Certificate Iii In Business, Business Administration And Management, General

Traineeship

Vce