Kate Ritchie Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Effective allocation of rostered team members required to meet operational coverage and ensure staff are rostered in accordance with their conditions of employment, requirements and qualifications• Continuously liaising with airport supervisors and management to ensure the needs of the operation are met• Assisting the resource planners with rostering requirements• Ad-hoc coverage of resource shortages on the day or as part of forward planning via re assigning of available on shift… Show more • Effective allocation of rostered team members required to meet operational coverage and ensure staff are rostered in accordance with their conditions of employment, requirements and qualifications• Continuously liaising with airport supervisors and management to ensure the needs of the operation are met• Assisting the resource planners with rostering requirements• Ad-hoc coverage of resource shortages on the day or as part of forward planning via re assigning of available on shift resources, or through call-ins and additional hours assigned (within approved budget parameters)• Issue rostered shifts as well as filling unplanned shifts and processing personal leave requests, sick leave and overtime requests• Staff resourcing and forecast planning by reviewing passenger numbers and aircraft movement information, weather factors, major city events, school holidays etc. to ensure sufficient resources are assigned and available prior to the day• Managing and ongoing monitoring of the days resources plan/task allocation and ensure effective coverage of off scheduled flights, bay changes and disruptions• Generate accurate reports to measure cost of labour variances and ensure most cost efficient day to day running of the operation without compromise to safety and on time performance• Ensure payroll information contained within the roster system is accurate Show less

Melbourne, Victoria, Australia

• Forward planning for the Melbourne port, organising bay allocations and towing requirements ensuring maintenance requests, gate restrictions & VIP requests are met without jeopardising safety, OTP and guest experience. • Communicate with aircraft via Ground to Air radio communication, including recording aircraft movements, messages and engineering requirements• Monitoring aircraft movement to make effective and efficient changes to maximise OTP.• Monitor and change Metron slot… Show more • Forward planning for the Melbourne port, organising bay allocations and towing requirements ensuring maintenance requests, gate restrictions & VIP requests are met without jeopardising safety, OTP and guest experience. • Communicate with aircraft via Ground to Air radio communication, including recording aircraft movements, messages and engineering requirements• Monitoring aircraft movement to make effective and efficient changes to maximise OTP.• Monitor and change Metron slot allocations with Slot control and internally to flight crew and ground operations to ensure aircraft are pushing back compliant and within strict time slots.• Liaise with flight dispatchers and LOCO to ensure accurate and safe loading of aircraft, ensuring loads, fuel and accurate weight and balance is entered correctly and in line with company and industry regulations. • Liaising with ground and airside supervisors in relation to delay reporting, ensuring accurate and detailed delay information is recorded• Responsible for ensuring the Ifids system is up to date and reflects any gate changes, aircraft arrivals and departures and any operational changes from network operations.• Liaise with outside contractors including Catering, Cleaning and Refuellers to pass on any fuel figures, special requirements and changes• Ensuring airport FID screens are updated to inform the public of departure and arrival gates, delays and cancellations.• Liaising with key areas of the Melbourne Port including Guest Services, Pit Crew, Day Of Operations and Engineering for delay reporting, operational changes and requirements and communicating aircraft movements.• Liaise between Flight and Cabin Crew control to communicate any crew requirements, changes effecting crew duties and mid duty sickness• Communicate with key business departments and report changes and requirements, including Network Operations and Navigation Services Show less

Melbourne, Australia

• Provide excellent customer service to customers at check in, the departure gate, service desk and baggage services with a friendly and professional approach. • Disrupt management, including informing passengers of cancellations, organizing flight changes, accommodation and transport for displaced passengers.• Monitoring flights to ensure our guest experience is positive and our guests are kept informed by accurate public announcements• Work in a productive pro-active team… Show more • Provide excellent customer service to customers at check in, the departure gate, service desk and baggage services with a friendly and professional approach. • Disrupt management, including informing passengers of cancellations, organizing flight changes, accommodation and transport for displaced passengers.• Monitoring flights to ensure our guest experience is positive and our guests are kept informed by accurate public announcements• Work in a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at Airports. • Docking aerobridges and safely disembarking and boarding passengers onboard our aircraft• Carry out booking alterations and new booking procedures for Virgin Australia. • Advise passengers of boarding, flight time changes and delays through effective, efficient and professional public address announcements. • Discreet professional handling of mishandled and disrupted passengers, including customer baggage queries. • Create and investigate missing bag reports, damage bag reports , rush bags and lost property inventory• Queue management and meet and greet of guests at Check In. Show less

Melbourne, Victoria, Australia

• Carry out and oversee functions to ensure most cost efficient missing baggage delivery options are used to ensure no revenue is lost • Conflict resolution and liaising with Guest Relations department to ensure guests complaints are resolved in a timely manner• Provide technical/procedural and world tracer coaching to team members• Ensure operational KPIs, safety and regulatory requirements are met through adequate and cost efficient resourcing for designated area• Identify… Show more • Carry out and oversee functions to ensure most cost efficient missing baggage delivery options are used to ensure no revenue is lost • Conflict resolution and liaising with Guest Relations department to ensure guests complaints are resolved in a timely manner• Provide technical/procedural and world tracer coaching to team members• Ensure operational KPIs, safety and regulatory requirements are met through adequate and cost efficient resourcing for designated area• Identify, recommend and implement cost effective strategies to decrease guest complaints in regards to missed baggage• Leading and coaching the team to deliver best possible outcomes for both our guests and business through constant coaching and development• Conflict resolution and liaising with Guest Relations department to ensure guests complains are resolved in a timely manner Show less

Melbourne, Victoria, Australia

• Allocate Work in resource plan in most cost efficient manner for labour coverage whilst also meeting needs of the operation• Maintain understanding of factors driving work requirements such as load factors, groups and freight loads• Identification of issues related to rostering that effects service and on time performance and assist with development of solutions to improve• Timely actioning of requests from team members linked to post roster release• Regularly provide feedback… Show more • Allocate Work in resource plan in most cost efficient manner for labour coverage whilst also meeting needs of the operation• Maintain understanding of factors driving work requirements such as load factors, groups and freight loads• Identification of issues related to rostering that effects service and on time performance and assist with development of solutions to improve• Timely actioning of requests from team members linked to post roster release• Regularly provide feedback to Ground Crew resource planning, Ground experience analysts and airport leadership team on resources requirements so that most efficient and cost-effective future rosters can be achieved Show less

Melbourne, Australia

• Forward planning any potential misconnecting passengers by monitoring all inbound and outbound connections, ensuring that our Guest Experience is positive and well organised. • Making effective decisions regarding processing misconnecting and cancelled passengers in relation to cost and impact to the business by liaising with Network Operations, AMCO and Customer Disruption Services that may include aircraft holds, hotel accommodation, ticketing and processing of our… Show more • Forward planning any potential misconnecting passengers by monitoring all inbound and outbound connections, ensuring that our Guest Experience is positive and well organised. • Making effective decisions regarding processing misconnecting and cancelled passengers in relation to cost and impact to the business by liaising with Network Operations, AMCO and Customer Disruption Services that may include aircraft holds, hotel accommodation, ticketing and processing of our guests.• Processing cancellations from the port level and ensuring we are liaising with Customer Disruption Services and the Melbourne team to ensure all passengers are reaccommodated and kept informed of any changes to bookings and flight connections. • Reaccommodate all passengers requiring hotel accommodation, flight changes and resolving any potential ticketing issues.• Liaise with other airlines in relation to potential inbound and outbound misconnections, ticketing issues and reaccommodating guests and building relationships to ensure the operation runs smoothly. • Processing ticketing issues both independently and in liaison with Customer Disruption Services, Priority Assistance Team, Service Desk and our ground operations team to maximise guest experience. Show less

Melbourne, Australia

• Liaise with customers via telephone and correspondence, to collect outstanding arrears on advertising accounts falling under the Sensis Brand.• Liaise with Sales Representatives and use judgement to make business decisions in relation to approving clients for advertising terms and conditions.• Assess accounts for Legal Recovery action and using judgment to issue notices of intention to summons demands, cancelling online and print contracts and referring accounts through to the legal… Show more • Liaise with customers via telephone and correspondence, to collect outstanding arrears on advertising accounts falling under the Sensis Brand.• Liaise with Sales Representatives and use judgement to make business decisions in relation to approving clients for advertising terms and conditions.• Assess accounts for Legal Recovery action and using judgment to issue notices of intention to summons demands, cancelling online and print contracts and referring accounts through to the legal department.• Negotiate mutually agreed repayment plans with customers in financial difficulties.• Adhere strictly to all legal requirements and credit policies• Liaise both internally and externally with retailers and 3rd parties to resolve account disputes, ensuring they are resolved in a timely manner Show less

Melbourne, Australia

• Liaise with customers via telephone and correspondence, to collect outstanding arrears on accounts within agreed client credit and collections policies.• Negotiate mutually agreed repayment plans with customers in financial difficulties.• Maintain key performance indicators to agreed targets as set by the department• Adhere strictly to all legal requirements and credit policies• Liaise both internally and externally with retailers and 3rd parties to resolve account disputes… Show more • Liaise with customers via telephone and correspondence, to collect outstanding arrears on accounts within agreed client credit and collections policies.• Negotiate mutually agreed repayment plans with customers in financial difficulties.• Maintain key performance indicators to agreed targets as set by the department• Adhere strictly to all legal requirements and credit policies• Liaise both internally and externally with retailers and 3rd parties to resolve account disputes, ensuring they are resolved in a timely manner• Monitor and evaluate performance of the team through in house buddy systems and collecting and analysing statistical data for the team Show less

Melbourne, Australia

• Provide high quality administration support to a wide range of staff (primarily General Managers, Middle Managers, Teaching staff and Administration staff) in the Technical Group.• Sound working knowledge of the institutes policies and procedures regarding the administration of New Apprentices and the relevant OTTE Performance Agreement requirements.• Administration tasks in the provision of administration of enrolment, assessment procedures and audit requirements for Apprentices in a… Show more • Provide high quality administration support to a wide range of staff (primarily General Managers, Middle Managers, Teaching staff and Administration staff) in the Technical Group.• Sound working knowledge of the institutes policies and procedures regarding the administration of New Apprentices and the relevant OTTE Performance Agreement requirements.• Administration tasks in the provision of administration of enrolment, assessment procedures and audit requirements for Apprentices in a timely manner. • Provide first class customer service, relating to Apprentices, to prospective and current participates and external/internal customers.• Monitor the school’s new Apprentice registrations on the DELTA database and activate and implement problem-solving processes to rectify deficient records. • Assist the Marketing department with event management to ensure meetings, conferences and tours of the ACE facility run smoothly and within budget constraints. Show less

Certificate Iii In Business, Business Administration And Management, General

Traineeship

Vce