Kate Smith Email & Phone Number

Ottawa, Ontario, Canada

• Deal directly with customers by answering phone calls & emails. Thinking quickly and creatively in these interactions to provide a good brand image and great customer service.• Assist with customer requirements for service and/or in shop service.• Monitor and address the In-Shop inbox - Completing in-shop service requests including organizing and prioritizing in shop work orders, maintaining key requests, obtaining required information for ordering required parts.• Reviewing… Show more • Deal directly with customers by answering phone calls & emails. Thinking quickly and creatively in these interactions to provide a good brand image and great customer service.• Assist with customer requirements for service and/or in shop service.• Monitor and address the In-Shop inbox - Completing in-shop service requests including organizing and prioritizing in shop work orders, maintaining key requests, obtaining required information for ordering required parts.• Reviewing Ottawa inbox for tech notes – acquire parts required either from stock room or by ordering from supplier (submit to Ottawa admin for ordering)• Process product received – match packing slips with PO’s, verifying & receiving in the system.• Shipping of product and/or keys to customers as required.• Inventory support – assist with maintaining required inventory levels by submitting purchase requirements.• Schedule and confirm service requests with customers by phone or email.• Provide field technicians with information about orders and requirements.• Dispatch service calls in a timely manner and according to predetermined schedules and work orders or as required due to emergency situations.• Utilize and dispatch subcontractors.• Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets.• Maintain real-time visibility to technician resources and service branch administration by leveraging and updating the work order & dispatching system.• Schedule annual inspections, preventative maintenance, recurring jobs, and projects Show less

Carleton University, Ottawa, On

• Planned, organized, and directed the day-to-day execution of the work of internal and external personnel to ensure optimal levels of safety, productivity, quality, and customer satisfaction• Prioritized and assigned work as necessary• Evaluated and manage work performance of internal departments, to identify opportunities for improvement for the Account Manager’s consideration/evaluation• Worked in close collaboration with contract coordinators and other managers/supervisors to… Show more • Planned, organized, and directed the day-to-day execution of the work of internal and external personnel to ensure optimal levels of safety, productivity, quality, and customer satisfaction• Prioritized and assigned work as necessary• Evaluated and manage work performance of internal departments, to identify opportunities for improvement for the Account Manager’s consideration/evaluation• Worked in close collaboration with contract coordinators and other managers/supervisors to meet departmental objectives• Planned, scheduled, and organized system interruptions• Prioritized escalated work orders with group leaders and employees to ensure quality and timely completion• Managed the quality of execution of custodial services & FM services with internal personnel and contract providers• Prioritized escalated work orders with group leaders and employees to ensure quality and timely completion• Audited/evaluated custodial and FM operations to ensure that company prescribed standard operating procedures and best practices are being applied in the delivery of contractual obligations• Monitored KPIs, lead root cause analyses, and identify corrective actions and improvement opportunities• Worked in collaboration with the Health & Safety Coordinator to provide support and training to operational personnel• Maintained assigned equipment in good working condition and notifies the Account Manager if repair or replacement is necessary• Works safely at all times and promptly informs management about unsafe conditions existing in the work area• Wears personal protective equipment, appropriate for the task being performed• Met all customer and C & W Services quality expectations in assigned tasks• Assisted in orientation and training for new employees, as directed• Adhered to proper security procedures• Notified management about problems or opportunities that affect service to the customer• Performed all other administrative duties, as required. Show less

Ottawa, Ontario, Canada

• Successfully and efficiently worked from home from March 2020 to January 2022. • Coordinated inspection schedules, resources, & subcontractors.• Ensured clients’ needs were met as the inspections progress.• Assigned tasks to internal teams and assist with schedule management.• Acted as the point of contact and communicated inspection status to customers.• Ensured standards and requirements were met through progress follow up calls with technicians.• Ensured system was… Show more • Successfully and efficiently worked from home from March 2020 to January 2022. • Coordinated inspection schedules, resources, & subcontractors.• Ensured clients’ needs were met as the inspections progress.• Assigned tasks to internal teams and assist with schedule management.• Acted as the point of contact and communicated inspection status to customers.• Ensured standards and requirements were met through progress follow up calls with technicians.• Ensured system was updated with progress and that all rescheduling was complete in a timely manner.• Completed daily/weekly/monthly reports for visibility on progress.• Found solutions for customer requests.• Well versed in ACE, Genesys, Optimus, & Velocity computer applications.• Ensured the monthly service requests were closed by month end billing deadline. Show less

Ottawa, Canada Area

• Supervised Junior Building Operator in compliance with IO/CBY HR Best Practices.• Responsible for all property management functions and related contractors for building maintenance using software logging system to submit facility requests/work orders;• Managed day-to-day tenant relations. Responded effectively and positively to service requests from multiple sources using a customer service approach;• Dealt with non-compliant tenants to correct deficiencies;• Coordinated and… Show more • Supervised Junior Building Operator in compliance with IO/CBY HR Best Practices.• Responsible for all property management functions and related contractors for building maintenance using software logging system to submit facility requests/work orders;• Managed day-to-day tenant relations. Responded effectively and positively to service requests from multiple sources using a customer service approach;• Dealt with non-compliant tenants to correct deficiencies;• Coordinated and maintained ICBY equipment, furniture, office supplies, and bathroom/kitchenettes inventory;• Responsible for Building Automation System• Coordinates tenant services related to accommodation, desks, chairs, workstations, lockers.• Ensure Parking compliance with policies• Responsible for CBY health and safety compliance;• Assists VP in the preparation and maintenance of an operating budget;• Manage building security contract as well as fire detection and alarm system;• Manage Waste management and Recycling Management contracts2• Effectively facilitated response to service requests and emergency situations during regular business Show less

Ottawa, Canada Area

Managed 8 properties (80 units);On-call 24 hours a day, 7 days a week;Direct link with tenants, potential tenants, contractors, employees, and the owner;Responsible for booking appointments, showing apartments, supplying leases, giving notices to employees, collected monthly rent, managed all work orders and superintendents’ schedules. Attended Landlord and Tenant Board hearings.

Manage 11 buildings (159 units);On-call 24 hours a day, 7 days a week;Incorporated and paid as a contractor.Direct link with tenants, potential tenants, contractors, employees, and the owner;Responsible for booking appointments, showing apartments, supplying leases, giving notices to employees, collecting/depositing monthly rent, manage all work orders and superintendents’ schedules. Attended Landlord and Tenant Board hearings.

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The role of sales director is firstly, as a sales professional in:o Creating sales opportunities (cold calls, warm hand-offs, up-selling)o Recruitingo Closing saleso Committing to monthly sales targets and making monthly and quarterly numberso Customer service calls, follow-up for return customerso Leading a unit of over 30 members of the Mary Kay sales forceo Provided sales training, sales support, preparing for (and leading) weekly sales update meetings and sales… Show more The role of sales director is firstly, as a sales professional in:o Creating sales opportunities (cold calls, warm hand-offs, up-selling)o Recruitingo Closing saleso Committing to monthly sales targets and making monthly and quarterly numberso Customer service calls, follow-up for return customerso Leading a unit of over 30 members of the Mary Kay sales forceo Provided sales training, sales support, preparing for (and leading) weekly sales update meetings and sales motivationAs part of the sales force, Kate participated in sales promotions and contests, these resulted in Kate winning/earning:o Digital camera, a watch, clothes, jewelry including diamond earringso The position of number one on her team for sales and growth in the areao Rising Star Award for her National Area, 2005o The use of a career car – 2004 Pontiac Grand Am (new car every two years for top performers) Show less

- Designed, and issued Attendance Management letters to all who met the criteria.- Designed, and issued Recognition letters to all who met the criteria.- Developed an extremely efficient way of cutting time and cost in issuing letters by converting all letters to Adobe format, and sending to management for distribution.- Member of the Human Resources Information Systems committee responsible for finding an appropriate HR computer system for the hospital’s needs.

- Assembled, executed, evaluated, and reported experiments for high power, thermal analysis and high power, which consisted of, but not limited to: cross-sectioned, ground and polished JDS device for characterization of failures; perform glass transition temperature (Tg) and filler content analysis on epoxies; performed optical characterization on devices during entire lifetime of testing.- Developed and managed maintenance of various instruments and lasers, which include, but are not… Show more - Assembled, executed, evaluated, and reported experiments for high power, thermal analysis and high power, which consisted of, but not limited to: cross-sectioned, ground and polished JDS device for characterization of failures; perform glass transition temperature (Tg) and filler content analysis on epoxies; performed optical characterization on devices during entire lifetime of testing.- Developed and managed maintenance of various instruments and lasers, which include, but are not limited to: reflectometer, broadband source, Optical Spectrum Analyzer (OSA), high and low power lasers, power meters, fusion splicers, Electron Dispersive X- ray (EDX), Scanning Electron Microscope (SEM), Differential Scanning Calorimeter (DSC), Thermogravimetric Analyzer (TGA), analytical and top loading balances. Show less

- Supervised, trained, and organized work for assembler.- Supervised, and trained 5 people for a 4-month project that affected all lens based devices within JDS Uniphase.- Planned, performed, and wrote documentation that is now used company wide for device manufacturing.- Organized, managed, and maintained laboratory, such as, stock of supplies, equipment management and repair.- Technical support to my group and others in the company, such as, assembly of devices, fabrication of… Show more - Supervised, trained, and organized work for assembler.- Supervised, and trained 5 people for a 4-month project that affected all lens based devices within JDS Uniphase.- Planned, performed, and wrote documentation that is now used company wide for device manufacturing.- Organized, managed, and maintained laboratory, such as, stock of supplies, equipment management and repair.- Technical support to my group and others in the company, such as, assembly of devices, fabrication of solutions and coatings- Trained, operated, and maintained individuals on various instruments, such as, plasma cleaner, spin coater, ultrasonic cleaner, jig warmers, instron, and chatillion.- Installed, trained, operated, and maintained of Vapour Prime Oven, Nitrogen bubbler, nitrogen glove box, and environmental chambers.- Trained and certified to use and train others on instron. Show less