Kate Olson Email & Phone Number

Lewis Center, Oh, Us

Columbus, Ohio, United States

Multidisciplinary role supporting all aspects of the finance team of a nearly 50-store restaurant chain- Single-handedly spearheaded a company-wide license-tracking project aimed to increase: timely renewals, access to permits, and overall transparency in the company’s compliance status- Created a monthly Payroll training for incoming managers to increase transparency and understanding – while decreasing anxiety and confusion – surrounding the payroll process- Supported the finance team by learning tasks outside of my normal position in order to assist teammates while they took time off, thereby increasing their mental and emotional well-being, as well as supporting team rapport

Columbus, Ohio, United States

Dual leadership and educational roles supporting the newest School of Rock location in central Ohio- Designed an original curriculum for the Little Wing/Rookies program to best suit the needs, culture, and goals of the school- Coached all incoming Little Wing/Rookies instructors through curriculum training and hands-on classroom experience to increase both instructor confidence and consistency across all weekly classes- Established an instructor band to encourage staff members to connect and create together, and support the team to continue growing as musicians

Columbus, Ohio, United States

Food server role responsible for implementing and executing the perfect night out for every table and every occasion.- Increase guest satisfaction with friendly conversation, efficient service, and accommodation of guest requests- Decrease table turn times by smoothly and efficiently moving guests through all four course offerings- Create a positive and supportive work environment by assisting fellow servers and kitchen staff as needed when free time is available

Columbus, Ohio, United States

Host role responsible for greeting and interacting with guests as the first face they see upon entering the restaurant. - Welcome guests with a friendly, positive attitude in person, over the phone, and through Open Table instant messaging- Manage table assignments and server workload to support servers in providing the best service possible, which allows guests to enjoy the best experience possible- Accommodate guest needs with creativity and efficiency, to the best of the restaurant's capability

Columbus, Ohio, United States

Theatre teaching artist role that engaged with elementary school students, as well as adults with various developmental disabilities. - Facilitated a comprehensive theatre curriculum to 4th and 5th grader students that expanded their knowledge of theatre arts in a fun, collaborative way- Guided the development of various performance pieces for adults with disabilities that supported them in learning theatrical, social, and creative skills while having fun in the process - Balanced the community needs with individual student needs to facilitate sessions that fit each classroom best- Recorded and reported session notes weekly to track the progress of each class and help CATCO improve their residency programming

Columbus, Ohio, United States

Customer service role responsible for taking care in-store, online, and phone orders for a novelty popcorn shop with over 80 different flavors. - Connect with and serve customers to create a positive experience in-store, with a high rate of satisfaction- Collaborate with fellow staff members to fill at least one hundred orders per day - Crafted a series of social media posts based on 'national holidays' to showcase different popcorns 1-2 times per week for the store's Instagram account(Links below to a sample of social media photos & posts created for the store.)

San Francisco, California, United States

Dual role managing the organization’s office and virtual front desk, and serving as a therapist with a regular caseload of clients.- Communicated with 20-30 prospective clients every day to identify the services that best fit their needs- Implemented a color-coding system to the incoming log spreadsheet to decrease search time for staff members and increase ease of use- Managed a caseload of six weekly clients, four of whom stayed with me the entire year

San Francisco, California, United States

Volunteer teaching artist for theatre and visual arts classes in a community organization supporting adults with developmental disabilities. - Developed original lesson plans for two 10-week Shakespeare courses based on the Hunter Heartbeat Method- Co-direct two community performances with groups of approximately twenty adults with various disabilities - Encouraged an increased sense of community by adapting all activities and performances to account for accessibility.

San Francisco, California, United States

Student worker responsible for supporting and assisting ODI-sponsored events, as well as connecting with other students and implementing student programming. - Spearheaded the group Student Ambassadors for Diversity and Inclusion with 75% retention rate over 2.5 years- Coordinated schedules for nine group SADI members to attend monthly meetings- Constructed a Google form for proposal submissions for the semi-annual symposium for ease of organizing and reviewing by ODI team members and advisory committee.

- Supported a family of five children, ages infant through eight years old (at the time of closing)- Oversaw safety of children both in presence and absence of parents, assisting parents as needed day to day- Interacted with children through a variety of means, including play, reading, and singing, for children's enjoyment and learning

Columbus, Ohio

- Directed hundreds of guests at each event through entrance security to increase speed of entry and guest satisfaction- Trained in four different areas of guest services to assist management and better meet position needs of every event- Collaborated with a staff of 200-300 to create positive, safe, and enjoyable events for every guest

Columbus, Ohio, United States

- Decreased customer wait time for online orders by test driving and ironing out a new online order system- Increased customer satisfaction by greeting and answering questions with a friendly attitude and sufficient knowledge of the store- Organized stockroom to help coworkers more easily find backstocked items and maneuver the stockroom with greater ease

Columbus, Oh

- Revitalized the residence hall package (mail) system to facilitate greater ease of use amongst coworkers, and decrease package pickup time for residents- Guided incoming office assistants in best practices, tips, and tricks for the job to increase new hire confidence- Managed numerous job responsibilities to help residents, assist resident advisors, and report to the office and building managers

Master'S Degree, Counseling Psychology

Activities and Societies: Theatre for ChangeWrote and performed three original theatrical pieces through the program, devised for both.

Bachelor’S Degree, Theatre, Psychology, 3.96

Activities and Societies: Women's Glee Club, Second-Year Transformation Experience Program (STEP)Graduated Summa Cum Laude with a dual.