Care Coordination Manager
CurrentDeveloped and managed health program initiatives including, Care Management program, Self-Monitoring Blood Pressure Program, Diabetes Program, and Care Coordination.Established milestones, success metrics, collaborated with stakeholders to establish goals, refine existing processes to enhance and improve current workflows, and maximize in house resources.Managed three departments, including Patient Navigators, Care Coordinators, and Care Management.Organized team workloads, assigned patient panels. Provided regular feedback and coaching to team members, prepared and conducted performance evaluations.Identified system improvement opportunities by monitoring existing metrics, analyzing data, and partnering with internal teams to positively impact results.