Kathryn Gibson Email & Phone Number

Zeeland, Mi, Us

New York, Ny, Us

• Leverage system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for users, but be a positive advocate of the Squarespace brand.• Respond to customer-submitted live chats and email in a timely manner.• Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiries.• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.• Stay up to date on new product features and improvements.• Identify isolated customer experiences and escalate important issues.

Web designer with nearly a decade of professional experience specializing in simple, fast, and effective design, ensuring website projects are completed quickly, without sacrificing quality or performance.• Proficient in creating visually appealing and user-friendly websites, with a strong understanding of UI/UX principles to enhance the overall user experience.• Experienced in designing websites that adapt seamlessly to various screen sizes and devices, ensuring a consistent user experience across platforms.• Strong communication and project management skills, with a proven track record of working closely with clients to understand their requirements, provide regular updates, and deliver projects on time and within budget.

Grand Rapids, Michigan, Us

• Expertly managed a high volume of mortgage loan applications, ensuring accurate and timely processing of documents, adherence to regulatory guidelines, and seamless communication with borrowers, loan officers, and underwriters.• Conducted thorough verification and analysis of applicant information, including income, employment, credit history, and property documentation, to assess eligibility and mitigate risk.• Collaborated closely with internal and external stakeholders, such as appraisers, title companies, and insurance providers, to coordinate and facilitate the smooth closing of mortgage loans, ensuring compliance with all applicable regulations and requirements.

Norton Shores, Michigan, Us

• Expertly managed a high volume of mortgage loan applications, ensuring accurate and timely processing of documents, adherence to regulatory guidelines, and seamless communication with borrowers, loan officers, and underwriters.• Conducted thorough verification and analysis of applicant information, including income, employment, credit history, and property documentation, to assess eligibility and mitigate risk.• Collaborated closely with internal and external stakeholders, such as appraisers, title companies, and insurance providers, to coordinate and facilitate the smooth closing of mortgage loans, ensuring compliance with all applicable regulations and requirements.

Grand Rapids, Michigan, Us

• Led cross-functional teams in the successful planning, execution, and delivery of creative projects, ensuring adherence to project timelines, budgets, and quality standards.• Developed and maintained strong client relationships, serving as the primary point of contact for project updates, managing expectations, and ensuring client satisfaction throughout the project lifecycle.• Collaborated with creative teams, including designers, copywriters, and developers, providing clear direction, feedback, and guidance to ensure the delivery of high-quality creative assets on time and within budget.• Implemented project management methodologies and tools to streamline workflows, improve team efficiency, and optimize resource allocation, resulting in increased productivity and successful project outcomes.• Conducted comprehensive project risk assessments, proactively identifying, and addressing potential issues and obstacles, and implementing mitigation strategies to ensure project success and minimize risks.

Grand Rapids, Michigan, Us

• Coordinated and managed logistics for international operations, including import/export processes, customs compliance, and documentation, ensuring seamless flow of goods and compliance with international trade regulations.• Facilitated communication and collaboration between cross-functional teams, such as procurement, sales, and shipping, to ensure efficient supply chain operations and timely delivery of products to global customers.• Developed and implemented standard operating procedures (SOPs) for international operations, streamlining processes, reducing errors, and improving overall operational efficiency.• Conducted market research and analysis to identify potential business opportunities and expansion strategies in international markets.• Acted as a liaison between the company and international partners, managing relationships, negotiating contracts, and resolving any operational issues to maintain strong business partnerships.

Grand Rapids, Michigan, Us

• Manage day to day taproom operations with primary focuses on customer service standards, staff accountability, company policy and mission adherence, cost controls, sales building strategies• Oversee multiple assigned focus areas including staffing, entertainment and events integration, product rotation and availability, and communications (both internal and external)• Create Excel spreadsheets to track tipped income across all positions in the department. Frequently update these spreadsheets and formulate graphs to monitor any changes• Assist with the renewal, enrollment, ordering, and design of mugs for the brewery's 1700+ member mug club.

Denver, Colorado, Us

• Highest sales volume restaurant under Craftworks Restaurants and Breweries. • Managed daily restaurant operations including staff meetings, changes in business volume, labor hours, and overall guest experience.• Managed inventory of restaurant floor supplies, office supplies, and glassware.• Closely monitored all weekly labor forecasts and reported all labor budgets to Regional Management.• Designed merchandise, apparel, and glassware.• Editor of the company's weekly newsletter distributed to 40+ stores across the country.• Created and implemented the company's first beer focused staff engagement team. Introduced and trained the program to managers in all other Rock Bottom locations.

Oconomowoc, Wisconsin, Us

• Manage all aspects of the company’s largest client, SJ Johnson • Coordinate purchase order processing, placing orders, maintain and update order confirmation.• Maintain CL&D’s long standing relationship with customers by monitoring requests, ensuring on time delivery of product, and ensuring client satisfaction by building personal trust with the company’s expeditors and production managers. • Update vendor managed inventory daily. Plan production up to ten weeks in advance to prepare for forecasted needs. • Execute fulfillment support activities, including: preparing necessary paperwork (quotes/orders/draft invoices/customs clearance), shipment plans, and communicating order arrivals with customers.

• Boosted website traffic by creating an integrated social media strategy.• Designed advertisements, banners and signage from concept through completion.• Demonstrated genuine hospitality while greeting and establishing rapport with guests.• Completed liquor requisitions and supply lists• Skillfully promoted items on beverage lists and weekly restaurant specials.

Clemson, Sc, Us

• Organized material, determined emphasis, and designed layout according to prescribed editorial style and format standards.• Contacted and arranged interviews with athletes to enhance each story's subject matter.

Clemson, Sc, Us

• Designed new on-brand visual elements to effectively convey concepts and messaging.• Formatted text and graphics for Clemson University related websites.• Generated computer graphics and page-layout software, graphic elements and photography.• Delivered production ready graphics in HTML and CSS for all marketing assets.

Clemson, Sc, Us

• Translated complex concepts and data into compelling visuals for media outreach.• Collaborated with engineering on various web, mobile and tablet application interfaces.• Translated discussions into leading on-demand app design and layout.