Kate Slade Email and Phone Number
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Kate Slade personal email
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I am an accomplished professional with expertise in overseeing implementation of best practices and creative solutions across all business pursuits. Additionally, I have a strong track record of achieving targets within challenging operational and service environments through leadership and strategy development. As a professional, I have perfected various skills in the course of my career including, customer and staff management, business planning as well as organisation. I am renowned for undertaking continuous improvement while ensuring complete service satisfaction. Furthermore, I am able to interface and work closely with various professionals while seeking resolutions to client issues. In the course of my career, I have exhibited expertise in transportation, supply chain, logistics and product management. My academic qualifications include a BA (Hons.) in Business Administration as well as HND in Business and Finance. With my refined skillset, I offer customer-centric mindfulness that enables firms to achieve record-high satisfaction rankings. This is the value that I have offered in all organisations I have worked in. I am flexible in approach and able to coordinate various activities while maintaining professionalism as well as exceptional results.Passion, focus, self-motivation, commitment and determination are characteristics that have enabled me to achieve great success in my career.To find out more about how I could make a significant contribution to your organisation, please connect with me or send me an InMail.
Zigzag Global
View- Website:
- zigzag.global
- Employees:
- 59
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Returns Solutions ManagerZigzag Global Mar 2023 - PresentUnited Kingdom
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Lead Logistics ManagerInpost Uk May 2020 - Nov 2022RESPONSIBILITIES ∙ Optimise processes with carriers to improve deliver SLAs and reduce customer contact and increase customer satisfaction ∙ Working with carrier operations team to ensure smooth onboarding process ∙ Develop strategic plans on long term improvements for carrier integrations ∙ Assisting the Customer Experience department on investigations involving late deliveries and parcels lost in transit ∙ Proactive engagement with depots to investigate and resolve performance issuesKEY ACHIEVEMENTS ∙ Peak planning and execution ∙ Planning and implementation of new, innovative label-less service with new carrier ∙ Planning, implementation and management of transition to new carrier for collection from locker -
Independent ConsultantKes Mar 2020 - May 2020Warwickshire, England, United Kingdom
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Operations ManagerSecretsales.Com Dec 2019 - Mar 2020Warwick -
Network Operations DirectorBoxxy Sep 2019 - Dec 2019London & Manchester, United Kingdom
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Head Of Client OperationsCollectplus Oct 2018 - May 2019As a competent Head of Client Operations Support, I was in charge of the operational on-boarding of new clients and supporting the portfolio of strategic clients. This was achieved with the focus on continuous service improvement to deliver customer promises. I also established and maintained client relationships as well as creatinf customised solution designs.My leadership and organisation skills were useful while overseeing six managers in delivering service excellence. I also contributed in achieving strategic objectives by acting as the interface between key stakeholders across the business. -
Head Of OperationsCollectplus Feb 2016 - Sep 2018I was responsible for ensuring achievement of operational performance levels to meet and exceed the requirements of clients and customers. Leveraging my skills, I developed and implemented operational policies, procedures as well as reporting to support maintenance and improvement of service. My input was also necessary in managing day-to-day performance and peak operations, along with overseeing delivery of operational projects.As a manager, I succeeded in reducing the number of refused parcels by 50%. I also implemented an efficient process to support successful delivery of refused parcels. In addition, I steered weekly service review with key strategic clients using KPI dashboard to improve service performance.
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Operations ManagerCollect+ Mar 2013 - Feb 2016Watford, United KingdomAs a Manger, I was responsible for overseeing day-to-day operations performance and formulating operational processes. I was also in charge of offering key support in on-boarding of new clients. Through my contribution, significant operational improvements were realised including reduction of delivery time by 1-day through resource optimisation.My skills were also useful in spearheading the validation, testing and deployment to support transition to integrated returns labels for a key strategic client across multiple distribution centres. In this position, I achieved consistently high results resulting in promotion to Head of Operations position.
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Client Implementation ManagerCollect+ Oct 2011 - Mar 2013Watford, United KingdomIn this position as a trusted expert, I was responsible for securing, developing and retaining the business of retail clients in all aspects of online and multichannel returns as well as delivery processes. I also formulated and documented client implementation processes to ensure clients were on-boarded within agreed procedures and timescales.
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Product Development ManagerUk Mail Nov 2007 - Oct 2011Birmingham, United KingdomAs Product & Proposition Development Manager, I was responsible for overseeing the project plan and team of key stakeholders. I did this to ensure effective launch of new products /services or re-launch improvements to current products and services. -
Acting Head Of Group Communications (Maternity Cover For 12 Months)Uk Mail Ltd Aug 2009 - Sep 2010Birmingham, United KingdomResponsible for a team of two (Corporate Design Manager and Senior Communications Executive). Main responsibilities were to continue to develop the Group external communication plan to support promotion of the group brand and business objectives, develop internal communication plan to keep staff informed of changes within the business, develop and improve customer experience and management of the corporate website.
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Secondment Working For CeoUk Mail Ltd Oct 2006 - Nov 2007Birmingham, United KingdomReported directly to CEO of the business carrying out specific projects for a 12 month period.
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After Sales ManagerUk Mail Ltd Jan 2006 - Oct 2007Birmingham, United KingdomResponsible for the introduction of robust processes and management of all new trading Customers to ensure and improved level of Customer experience is delivered during the initial trading period prior to handover to Account Managers.
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General Manager, EboxUk Mail Ltd Jan 2004 - Dec 2005Birmingham, United KingdomReviewing whether eBox was ‘fit for purpose’ encompassing six sigma methodologies. Managed Implementation Team through this process. Once agreed ‘fit for purpose’, strategy and P&L compiled. Implementation of processes, agreements, contracts and negotiation up to CEO level. After sales service and account management, full interaction with network locations and senior management to ensure understanding and compliance.
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Collectpoint Product ManagerUk Mail Ltd Jan 2001 - Dec 2003Birmingham, United KingdomReviewing whether the Collectpoint service was ‘fit for purpose’ for the business in relation to operations, systems, charging and the market. Then actively selling the service and promoting it with the sales team in the company.
Kate Slade Skills
Kate Slade Education Details
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Business Administration -
Kesteven And Grantham Girls SchoolGcses And A Levels
Frequently Asked Questions about Kate Slade
What company does Kate Slade work for?
Kate Slade works for Zigzag Global
What is Kate Slade's role at the current company?
Kate Slade's current role is An experienced logistics professional with a passion for delivering continuous improvement and great customer experience.
What is Kate Slade's email address?
Kate Slade's email address is ka****@****s.co.uk
What is Kate Slade's direct phone number?
Kate Slade's direct phone number is +4484316*****
What schools did Kate Slade attend?
Kate Slade attended University Of Teesside, Kesteven And Grantham Girls School.
What skills is Kate Slade known for?
Kate Slade has skills like Account Management, Management, Project Management, Strategy, Logistics Management, Logistics, 3pl, Supply Chain Management, Product Development, Six Sigma, Sales, Operations Management.
Who are Kate Slade's colleagues?
Kate Slade's colleagues are Ivan Stoynov, Eng.aneta Koseva, Aneliya Vasileva, Benan Hamid, Kish Parmar, Gabriela A., Melissa Siple.
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