Kate Slade Email & Phone Number

United Kingdom

RESPONSIBILITIES ∙ Optimise processes with carriers to improve deliver SLAs and reduce customer contact and increase customer satisfaction ∙ Working with carrier operations team to ensure smooth onboarding process ∙ Develop strategic plans on long term improvements for carrier integrations ∙ Assisting the Customer Experience department on investigations.

Warwickshire, England, United Kingdom

Warwick

London & Manchester, United Kingdom

As a competent Head of Client Operations Support, I was in charge of the operational on-boarding of new clients and supporting the portfolio of strategic clients. This was achieved with the focus on continuous service improvement to deliver customer promises. I also established and maintained client relationships as well as creatinf customised solution.

I was responsible for ensuring achievement of operational performance levels to meet and exceed the requirements of clients and customers. Leveraging my skills, I developed and implemented operational policies, procedures as well as reporting to support maintenance and improvement of service. My input was also necessary in managing day-to-day performance.

Watford, United Kingdom

As a Manger, I was responsible for overseeing day-to-day operations performance and formulating operational processes. I was also in charge of offering key support in on-boarding of new clients. Through my contribution, significant operational improvements were realised including reduction of delivery time by 1-day through resource optimisation.My skills.

Watford, United Kingdom

In this position as a trusted expert, I was responsible for securing, developing and retaining the business of retail clients in all aspects of online and multichannel returns as well as delivery processes. I also formulated and documented client implementation processes to ensure clients were on-boarded within agreed procedures and timescales.

Birmingham, United Kingdom

As Product & Proposition Development Manager, I was responsible for overseeing the project plan and team of key stakeholders. I did this to ensure effective launch of new products /services or re-launch improvements to current products and services.

Birmingham, United Kingdom

Responsible for a team of two (Corporate Design Manager and Senior Communications Executive). Main responsibilities were to continue to develop the Group external communication plan to support promotion of the group brand and business objectives, develop internal communication plan to keep staff informed of changes within the business, develop and improve.

Birmingham, United Kingdom

Reported directly to CEO of the business carrying out specific projects for a 12 month period.

Birmingham, United Kingdom

Responsible for the introduction of robust processes and management of all new trading Customers to ensure and improved level of Customer experience is delivered during the initial trading period prior to handover to Account Managers.

Birmingham, United Kingdom

Reviewing whether eBox was ‘fit for purpose’ encompassing six sigma methodologies. Managed Implementation Team through this process. Once agreed ‘fit for purpose’, strategy and P&L compiled. Implementation of processes, agreements, contracts and negotiation up to CEO level. After sales service and account management, full interaction with network locations.

Birmingham, United Kingdom

Reviewing whether the Collectpoint service was ‘fit for purpose’ for the business in relation to operations, systems, charging and the market. Then actively selling the service and promoting it with the sales team in the company.

Ba, Business Administration

Gcses And A Levels