Kate Walser Email & Phone Number

Gainesville, Virginia, Us

* Conduct user experience and market research to create user and task needs analysis, journey maps, and personas.* Establish and conduct lean UX protocols to gather rapid, iterative feedback from customer audiences.* Design Web sites and software to be engaging and easy to use, using wireframes and interactive prototypes.* Create content strategy and information architecture to engage visitors and promote site findability.* Define key performance indicators (KPIs), critical success factors and metrics to measure user experience and product and campaign success and use analytic tools to track progress.* Define Adobe Analytics variables and Launch rules to measure visitor engagement with web content and resources. * Evaluate Web Content Accessibility Guidelines (WCAG 2.x) and Section 508 accessibility and guide organizations in accessibility plans.* Conduct usability testing with people with disabilities to optimize inclusive design. * Guide organizations in selection of new technologies to promote collaboration, engagement, and productivity. Includes vendor assessments, use cases, and scenarios.

Falls Church, Va, Us

* Led cross-company user experience design activities. * Created social media and enterprise 2.0 strategies for customers. * Advise on selection and use of social network software. * Designed engaging and easy-to-learn user experiences. * Created search engine optimization plans with advice on adwords, backlinks, and strategies to raise visibility and rankings. * Designed user experience, workflow, and interaction, including information architecture, forms, wireframes, and visual elements. * Conducted usability and accessibility reviews, and advise customers on Section 508 accessibility matters. Created strategy and user experience design approach for new business opportunities. * Established SRA Usability Center of Excellence to expand understanding and adoption of user experience design and usability methods among 6000+ SRA employees through project consulting and educational resources.

Falls Church, Va, Us

* Created engaging and easy-to-learn designs that made it easier for people to capture their knowledge and collaborate.* Used analytics and search engine logs to measure product success and identify UX and content opportunities.* Designed taxonomies and information architectures to organize information and assets and promote re-findability. * Improved existing product designs to promote learnability and user adoption. * Conducted user research and interviews to understand what knowledge assets people needed. * Recommended knowledge management (KM) strategies, design features and elements, and product requirements for vendor evaluations. * Led visioning and strategy discussions with customers and potential opportunities with KM, collaboration, and information management needs. * Established brown bag series among KM and user experience design practitioners to promote knowledge sharing within SRA.

Montreal, Quebec, Ca

* Served as liaison between customer and user audience for analysis and design of Web-based Medicare provider enrollment application intended to serve one million users and reduce processing time by at least 50%. * Managed requirements, design, and testing of software and Web products. * Mentored staff in usability and design techniques. * Defined and implemented processes to achieve ISO9001 and CMM certification. * Handled project responsibilities, including customer contact and project plan, for Web-based Medicare provider enrollment application. Project consistently remained ahead of schedule.* Interviewed users and created stakeholder advisory group.

* Advised customers on user experience design and information architecture. * Performed usability and competitive reviews of financial, telecom, health care, and insurance products. * Successfully transformed program from a cost center into a profit center exceeding revenue targets by more than 200%.* Created information architecture, conducted usability testing, and served as usability liaison for HHS.gov redesign, which resulted in an e-Gov 2003 Trailblazer Award. * Led Medicare.gov redesign, which resulted in a 200% increase in site traffic within first month and eHealthcare awards.* Forecasted and described technology impact on organizations in executive-level communications (e.g., biometrics, intelligent agents, persuasive and emotional design, gesture interfaces, and multimodal computing). * Presented biometrics / usability research at industry conferences and government meetings.* Served as AMS and industry usability and Section 508 accessibility expert.

Bethesda, Md, Us

* Conducted experiments relevant to Alzheimer’s Disease and provided engineering services. * Designed and implemented innovative protocol to extract lipids from sea urchin membranes. * Published research findings in Journal of Membrane Biology as primary author (Completed in 1999, after departure from NIH). * Presented findings at 6th International Congress on Cell Biology & 36th American Society for Cell Biology Annual Meeting.

* Worked with children and adults with developmental and physical disabilities. * Used art, music, and dance to engage them in activities.

Mba, Strategy, International Business

Bbe, Biomedical Engineering