Kate Walser Email and Phone Number
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Kate has designed engaging, intuitive, and accessible products since 1997.She founded CX Insights, a division within Tritus Technologies, to create user experiences for consumers and citizens that promote engagement, adoption, and brand loyalty. She specializes in complex apps, open government, and mobile engagement. SKILLS- Strategy, visioning, competitive analyses- User research: user interviews, ethnography, contextual inquiries, user and task analysis, usability testing- Interaction design (IXD), user experience design (UX), complex apps, wireframes, CSS- Mobile design- Usability, usability testing, heuristic reviews - Social media, open government- Content strategy, IA, CMSs(e.g., Drupal, WordPress), search engine optimization- Section 508, accessibility, ARIADIFFERENTIATORS- Holistic view of customers and product experience.- Established successful UX practices at AMS (now CGI Federal) and SRA International.- Strategy, analytics, and process experience, plus MBA, bring depth and insights to competitive analyses, product design, and engaging customers.- Proven ability to build high-quality products, win new opportunities, and strong customer relationships.- Work has received awards including eHealthcare and Trailblazer awards.- Member of federal advisory committee to refresh Section 508 accessibility standards.- Effective combination of leadership, communications, technical, business, and analytical skills. - Deep understanding of social media, enterprise applications, information security, and mobile computing.Kate has served on advisory boards including:- Center for Plain Language- Usability Professionals' Association - DC Chapter- TEITAC, the federal Section 508 refresh advisory committeeSpecialties: User experience design, customer experience, accessibility, rich internet application design, mobile design, social media, knowledge management, intranets, web 2.0, gov 2.0, usability testing, usability training
Cx Insights, A Registered Service Mark Of Tritus Technologies, Inc.
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Principal Consultant, Sr. User Experience DesignerCx Insights, A Registered Service Mark Of Tritus Technologies, Inc. Mar 2009 - PresentGainesville, Virginia, Us* Conduct user experience and market research to create user and task needs analysis, journey maps, and personas.* Establish and conduct lean UX protocols to gather rapid, iterative feedback from customer audiences.* Design Web sites and software to be engaging and easy to use, using wireframes and interactive prototypes.* Create content strategy and information architecture to engage visitors and promote site findability.* Define key performance indicators (KPIs), critical success factors and metrics to measure user experience and product and campaign success and use analytic tools to track progress.* Define Adobe Analytics variables and Launch rules to measure visitor engagement with web content and resources. * Evaluate Web Content Accessibility Guidelines (WCAG 2.x) and Section 508 accessibility and guide organizations in accessibility plans.* Conduct usability testing with people with disabilities to optimize inclusive design. * Guide organizations in selection of new technologies to promote collaboration, engagement, and productivity. Includes vendor assessments, use cases, and scenarios.
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Sr. User Experience DesignerTritus Technologies Mar 2009 - Present -
Director, Usability Center Of ExcellenceSra Jun 2006 - Mar 2009Falls Church, Va, Us* Led cross-company user experience design activities. * Created social media and enterprise 2.0 strategies for customers. * Advise on selection and use of social network software. * Designed engaging and easy-to-learn user experiences. * Created search engine optimization plans with advice on adwords, backlinks, and strategies to raise visibility and rankings. * Designed user experience, workflow, and interaction, including information architecture, forms, wireframes, and visual elements. * Conducted usability and accessibility reviews, and advise customers on Section 508 accessibility matters. Created strategy and user experience design approach for new business opportunities. * Established SRA Usability Center of Excellence to expand understanding and adoption of user experience design and usability methods among 6000+ SRA employees through project consulting and educational resources. -
Sr. User Experience Designer, Interaction Designer, And Information Architect, Km Ctr Of ExcellenceSra Apr 2005 - Jun 2006Falls Church, Va, Us* Created engaging and easy-to-learn designs that made it easier for people to capture their knowledge and collaborate.* Used analytics and search engine logs to measure product success and identify UX and content opportunities.* Designed taxonomies and information architectures to organize information and assets and promote re-findability. * Improved existing product designs to promote learnability and user adoption. * Conducted user research and interviews to understand what knowledge assets people needed. * Recommended knowledge management (KM) strategies, design features and elements, and product requirements for vendor evaluations. * Led visioning and strategy discussions with customers and potential opportunities with KM, collaboration, and information management needs. * Established brown bag series among KM and user experience design practitioners to promote knowledge sharing within SRA.
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Sr. Ux Designer, IaCgi Mar 2004 - Mar 2005Montreal, Quebec, Ca* Served as liaison between customer and user audience for analysis and design of Web-based Medicare provider enrollment application intended to serve one million users and reduce processing time by at least 50%. * Managed requirements, design, and testing of software and Web products. * Mentored staff in usability and design techniques. * Defined and implemented processes to achieve ISO9001 and CMM certification. * Handled project responsibilities, including customer contact and project plan, for Web-based Medicare provider enrollment application. Project consistently remained ahead of schedule.* Interviewed users and created stakeholder advisory group. -
Director, Usability Program / User Experience Designer, Information ArchitectAms Dec 1997 - Mar 2004* Advised customers on user experience design and information architecture. * Performed usability and competitive reviews of financial, telecom, health care, and insurance products. * Successfully transformed program from a cost center into a profit center exceeding revenue targets by more than 200%.* Created information architecture, conducted usability testing, and served as usability liaison for HHS.gov redesign, which resulted in an e-Gov 2003 Trailblazer Award. * Led Medicare.gov redesign, which resulted in a 200% increase in site traffic within first month and eHealthcare awards.* Forecasted and described technology impact on organizations in executive-level communications (e.g., biometrics, intelligent agents, persuasive and emotional design, gesture interfaces, and multimodal computing). * Presented biometrics / usability research at industry conferences and government meetings.* Served as AMS and industry usability and Section 508 accessibility expert.
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Intramural Research Training AssistantNational Institutes Of Health Jun 1994 - Dec 1997Bethesda, Md, Us* Conducted experiments relevant to Alzheimer’s Disease and provided engineering services. * Designed and implemented innovative protocol to extract lipids from sea urchin membranes. * Published research findings in Journal of Membrane Biology as primary author (Completed in 1999, after departure from NIH). * Presented findings at 6th International Congress on Cell Biology & 36th American Society for Cell Biology Annual Meeting. -
Camp Counselor (Volunteer Work)Marist Bros. Mid-Hudson Valley Camp 1992 - 1996* Worked with children and adults with developmental and physical disabilities. * Used art, music, and dance to engage them in activities.
Kate Walser Skills
Kate Walser Education Details
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University Of Maryland - Robert H. Smith School Of BusinessInternational Business -
The Catholic University Of AmericaBiomedical Engineering
Frequently Asked Questions about Kate Walser
What company does Kate Walser work for?
Kate Walser works for Cx Insights, A Registered Service Mark Of Tritus Technologies, Inc.
What is Kate Walser's role at the current company?
Kate Walser's current role is Usability, UX Research & Design, Accessibility, SEO, Analytics, & Content Strategy.
What is Kate Walser's email address?
Kate Walser's email address is ke****@****hoo.com
What is Kate Walser's direct phone number?
Kate Walser's direct phone number is +170365*****
What schools did Kate Walser attend?
Kate Walser attended University Of Maryland - Robert H. Smith School Of Business, The Catholic University Of America.
What skills is Kate Walser known for?
Kate Walser has skills like User Experience, Usability Testing, Usability, Information Architecture, User Interface Design, Accessibility, Interaction Design, User Experience Design, Heuristic Evaluation, Wireframes, Section 508, Web Applications.
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