CX Insights

At CX Insights, we focus on your customer's experience. User experience problems weighing you down? Do any of these sound familiar? Common Customer Experience Concerns * We don't know if people can find or use our product. * We need to be Section 508-compliant / accessible, but don't know where to start. * Customers complain that our products are hard to learn and use. * Visitors find our Web site, and bounce right off. We have high bounce rates and want to improve conversion. * We bought a really expensive product to improve productivity and knowledge management, but no one's using it. * We spent a lot of money and want to improve our return on investment (ROI). * We keep hearing about Web 2.0 (or new technologies) and wonder if we should be using them. If these scenarios sound familiar, you're not alone. We've helped organizations just like you face these challenges by asking "what would the customer do?" What We Offer @ CX Insights * User Experience Design * Customer Research & Usability Testing * Content Strategy & Information Architecture * Search Engine Optimization * Web 2.0 & Social Media Strategy * Accessibility & Section 508 * Technology Strategy & Planning * Workshops & Mentoring