Leading and motivating colleagues in giving the best possible customer service experience. Meeting quotas, and ensuring that cancelation rates and saves are to standard.• Keeping NMLS state licensure up to date• -Provide a good faith estimate of each customer’s abilities and findoptions that find options that work in their best interest• -Provide excellent customer service and one-on-one rapport witheach guest• -Multitask several projects at once• -Demonstrate excellent leadership skills-Be able to meet and exceed daily, weekly and monthly deadlines

Leading and motivating colleagues in giving the best possible customer service experience. Meeting quotas, and ensuring that cancelation rates and saves are to standard. Providing agents with assistant when needed, and giving constructive criticism in areas of quality assurance.• Driving operational, visual and customer service standards in the store.• Properly Monitoring Stores Daily, Weekly and Monthly performance levels.• Recognizing and rewarding good staff performance.• Getting feedback and capturing data from customers.• Leading driving, energizing and motivating teams to do better.• Controlling and maintaining personal clientele and budgeters.

Responsible for extensive product knowledge, while providing customers with a full service experience. Creating and achieving personal goal quotas and quarterly numbers. Generating personal clientele lists and generating atomized email blasts for customers.• Driving operational, visual and customer service standards in the store.• Properly Monitoring Stores Daily, Weekly and Monthly performance levels.