Senior Manager, Developer Advocacy And Community
CurrentLeading the PagerDuty DevRel and Community team
May 2024 - Present
AeroLeads people directory · profile
Kat Gaines Email & Phone Number
Sr. Manager, DevRel and Community @ PagerDuty | Process Improvement, Customer Experience, Compassionate Leadership
at
PagerDuty
3 work emails found
@pagerduty.com
6 phones found area 406, 415, 650, and 866
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Manager, DevRel and Community @ PagerDuty | Process Improvement, Customer Experience, Compassionate Leadership
Location
Oakland, California, United States
Company size
Who is Kat Gaines? Overview
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Quick answer
Kat Gaines is listed as Sr. Manager, DevRel and Community @ PagerDuty | Process Improvement, Customer Experience, Compassionate Leadership at PagerDuty, a company with 201 employees, based in Oakland, California, United States. AeroLeads shows a work email signal at pagerduty.com, phone signal with area code 406, 415, 650, 866, and a matched LinkedIn profile for Kat Gaines.
Kat Gaines previously worked as Senior Manager, Developer Advocacy and Community at Pagerduty and Senior Developer Advocate at Pagerduty. Kat Gaines holds B.A, Double Major: English (Emphasis Creative Writing) And Art History (Emphasis Modern And Asian Art) from Mills College.
Company email context
Email format at PagerDuty
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{first}@pagerduty.com
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AeroLeads found 3 current-domain work email signals for Kat Gaines. Compare company email patterns before reaching out.
Profile bio
About Kat Gaines
What I'm doing today: I lead the Developer Advocacy and Community team at PagerDuty. We're tasked with providing community spaces, teaching best practices, and generally helping PagerDuty users succeed when using our product or engaging in processes in our areas of knowledge (incident management! customer experience! automation! service ownership! the list is long!) Why I'm the person doing this: I have over a decade of experience in customer relationships and incident management across various roles. I am passionate about a few things in particular: - creating award-winning customer experiences- treating everyone: customers, peers, employees, strangers you run into on the street, as a human being who deserves empathy and a human-centered approach, even/especially in business- for leaders: remembering that your team are people, first, and treating them accordingly.- not having a secondary work persona and creating working environments where we get to be our whole selves at work. The cloak hidden under the suit thing can stay in comic books. - Homemade birthday cakes are the best birthday cakes.I live by these passions as much as possible, and allow myself the space to be human when I slip up. I also outsource my *own* birthday cake because I have yet to perfect a Black Forest cake as well as the local German restaurants and bakeries in my area. What got me here? I've been at PagerDuty for a long time, where I have held roles such as:- Director of Customer Support, scaling to and spanning five offices globally.- Senior Program Manager in the Finance organization, driving internal projects and partnering with other teams on their initiatives. - Senior Developer Advocate, coaching users globally on incident management and CX best practices.Previously, I worked in technical support roles across tech and other industries. I've also worked as an assistant to a book editor/small publisher, in restaurants/catering, as a nanny, a plumber's assistant, and a little bit of retail: human-focused, customer-facing work has always been my 'thing.' What skills help me do this? I've already mentioned human-centered skills a lot. I also have spent a lot of time honing skills in incident management, process improvement, various technical skills, communication, collaboration, and leadership. I thrive on details, systems, and process, try to put my degree in creative writing to use wherever I can, and strongly believe the core mission of a leader is to continuously seek ways to foster growth for the people in their teams.
Listed skills include Social Media, Customer Service, Editing, Customer Satisfaction, and 21 others.
Current workplace
Kat Gaines's current company
Company context helps verify the profile and gives searchers a useful next step.
Pagerduty
13 roles
Kat Gaines work experience
A career timeline built from the work history available for this profile.
Senior Developer Advocate
Oct 2021 - May 2024
Director Customer Support
Director of PagerDuty's customer support organization, spanning 5 offices globally and responsible for all things Support. Focused on providing excellent customer experience and enabling the managers on my team to build their teams in support of that focus.
Apr 2020 - Oct 2021
Senior Program Manager
6-month rotation role working in PagerDuty's Finance organization, reporting directly to the CFO. I spent this time driving several internal projects and partnering with others in the Finance and Sales organizations on their initiatives. Maintained 20% duties leading Customer Support while dedicating the rest of my time to this role.
Feb 2020 - Aug 2020
Senior Manager Customer Support
Oct 2018 - Apr 2020
Manager, Customer Support
All things Support:-Managing a team consisting of Tier I Support Specialists and Tier II Support Engineers (via Tier II Team Lead)-Providing regular feedback/reviews on formal review cadence and through weekly 1:1s with all team members-Managing schedules and distributing ticket load -Running quarterly team goal-setting process-Recruiting/hiring for the.
Jun 2016 - Oct 2018
Manager, Tier I Support
-Managing Tier I Support Specialists-Providing feedback/reviews and managing schedules of Tier I Support-Recruiting/hiring for the team-Onboarding and training all new hires Tier I and Tier II-Managing support metrics-Maintaining customer facing and internal documentation-Assisting customers with everyday issues-Designing and building a support org to.
Oct 2015 - Jun 2016
Technical Support Specialist Ii
*Identifying and troubleshooting customer issues via phone, email, and live chat. *Walking customers through use of the product, integrations, and API*Improving and contributing to documentation and knowledge base*Assisting in billing and sales requests
Mar 2015 - Oct 2015
Technical Support Specialist I
Taking customer queries (phone, email), identifying issues and resolving issues either alone or with assistance from engineers.Improving documentation and knowledge base.Managing some billing and sales related requests.
Jul 2014 - Mar 2015
Customer Service Representative
Provided excellent customer support via email and phone communication as part of a small support team. Duties included: Technical support, requesting refunds and merchandise reshipments on behalf of customers, reaching out to customers with information regarding purchases, assisting with pre-sales for fan club members, assisting with ticketing duties and.
Jun 2011 - Jul 2014
Freelance Editor / Assistant
Katrina Gaines Freelance
In my freelance work, I help individuals and small businesses polish content and presence in a numbers of ways. For my past clients, I have:* Provided customer service and client relations* Assisted with and managed marketing campaigns, social media based (Facebook Twitter, Stumbleupon, YouTube, Goodreads)*Assisted in website design and creation of online.
Jan 2010 - Jul 2014
Customer Support Manager
Began position as a customer support representative and quickly worked my way up to a manager and artwork department representative. Duties included customer support, overseeing other employees and assisting them with addressing customer concerns, approving orders, communicating with customers and artists to resolve artwork concerns on orders, training.
Feb 2012 - Feb 2013
Administrative Assistant
Alive Chiropractic
Provided seamless and efficient support for both doctors and clients managing a busy chiropractic office. Effectively mastered filing systems, scheduling software, data entry, and insurance billing.
Aug 2010 - May 2011
Team & coworkers
Colleagues at PagerDuty
Other employees you can reach at pagerduty.com. View company contacts for 201 employees →
AL
Alisa Liebowitz
Colleague at Pagerduty
San Francisco Bay Area, United States, United States
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AL
Anabel Levy
Colleague at Pagerduty
Charlotte, North Carolina, United States, United States
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MC
Max Carlson
Colleague at Pagerduty
Denver, Colorado, United States, United States
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SP
Shekhar Patkar
Colleague at Pagerduty
Sunnyvale, California, United States, United States
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BM
Brian Merchant
Colleague at Pagerduty
Greater Houston, United States
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CT
Caitlyn Thibodeaux
Colleague at Pagerduty
Austin, Texas, United States, United States
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BK
Barry Kim
Colleague at Pagerduty
Oakland, California, United States, United States
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MB
Mike Borelli
Colleague at Pagerduty
New York City Metropolitan Area, United States, United States
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JA
Jeffery Akingbola
Colleague at Pagerduty
Toronto, Ontario, Canada, Canada
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MS
Mark Smith
Colleague at Pagerduty
San Jose, California, United States, United States
View →
Alisa Liebowitz
Colleague at Pagerduty
San Francisco Bay Area, United States, United States
View →
AL
Anabel Levy
Colleague at Pagerduty
Charlotte, North Carolina, United States, United States
View →
MC
Max Carlson
Colleague at Pagerduty
Denver, Colorado, United States, United States
View →
SP
Shekhar Patkar
Colleague at Pagerduty
Sunnyvale, California, United States, United States
View →
BM
Brian Merchant
Colleague at Pagerduty
Greater Houston, United States
View →
CT
Caitlyn Thibodeaux
Colleague at Pagerduty
Austin, Texas, United States, United States
View →
BK
Barry Kim
Colleague at Pagerduty
Oakland, California, United States, United States
View →
MB
Mike Borelli
Colleague at Pagerduty
New York City Metropolitan Area, United States, United States
View →
JA
Jeffery Akingbola
Colleague at Pagerduty
Toronto, Ontario, Canada, Canada
View →
MS
Mark Smith
Colleague at Pagerduty
San Jose, California, United States, United States
View →
2 education records
Kat Gaines education
B.A, Double Major: English (Emphasis Creative Writing) And Art History (Emphasis Modern And Asian Art)
Mills College
Education record
Bigfork High School
FAQ
Frequently asked questions about Kat Gaines
Quick answers generated from the profile data available on this page.
What company does Kat Gaines work for?
Kat Gaines works for PagerDuty.
What is Kat Gaines's role at PagerDuty?
Kat Gaines is listed as Sr. Manager, DevRel and Community @ PagerDuty | Process Improvement, Customer Experience, Compassionate Leadership at PagerDuty.
What is Kat Gaines's email address?
AeroLeads has found 3 work email signals at @pagerduty.com for Kat Gaines at PagerDuty.
What is Kat Gaines's phone number?
AeroLeads has found 6 phone signal(s) with area code 406, 415, 650, 866 for Kat Gaines at PagerDuty.
Where is Kat Gaines based?
Kat Gaines is based in Oakland, California, United States while working with PagerDuty.
What companies has Kat Gaines worked for?
Kat Gaines has worked for Pagerduty, Sparkart Group, Inc, Katrina Gaines Freelance, Ooshirts, and Alive Chiropractic.
Who are Kat Gaines's colleagues at PagerDuty?
Kat Gaines's colleagues at PagerDuty include Alisa Liebowitz, Anabel Levy, Max Carlson, Shekhar Patkar, and Brian Merchant.
How can I contact Kat Gaines?
You can use AeroLeads to view verified contact signals for Kat Gaines at PagerDuty, including work email, phone, and LinkedIn data when available.
What schools did Kat Gaines attend?
Kat Gaines holds B.A, Double Major: English (Emphasis Creative Writing) And Art History (Emphasis Modern And Asian Art) from Mills College.
What skills is Kat Gaines known for?
Kat Gaines is listed with skills including Social Media, Customer Service, Editing, Customer Satisfaction, Press Releases, Microsoft Office, Office Management, and Proofreading.
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