Helping clients to set up their client account prior they move into our centres.Increasing smooth on boarding, maximising revenue and setting up client expectations.

Dealing with enquiries of any sizes from various sources. Conducting tours and sales across 14 different centres in person or assisting local clients with global enquiries and expansions. Being the first and usually the only contact for various enquiries. Assisting clients to find office, IT and building solution and ensure project is delivered within agreed timeline. Working with my Key Accounts to ensure all their needs are always met. When needed providing assistance on expansions, renewals or downsizing. Also acting as a solution consultant rather than just sales person.

Tour guide for interior visitors at Prague Castle

Commented tours inside historical buildings.Conducting external tours throughout Prague landmarks covering Prague Castle District, Medieval Underground, Charles Bridge & Lesser Town and Old Town & Jewish Quarter.Also providing private tours for individuals and corporate clientele.

Licenced Tour Guide for Prague in English language.Licenced Guide for tourism with WFTGA.Member of Czech Tourist Association Licenced Tour Guide at Jewish Museum in PragueOffering support with selecting travel services.Local guide for business, schools or individuals clients.Happy to talk about tailored services.

In my role as Director of Event Operations at Phoenix Business Club, I assisted with organising networking events in Birmingham, UK. I managed business development, communication with venues, and ensured seamless event execution to guarantee visitor satisfaction.

• New opening• Marketing• Creating brand awareness for new centre• Managing company expansion within Birmingham market• Business Development• Sales Management• Health & Safety management•Facilities Management • Team management• P&L responsibility• Procurement Management• BudgetingLeading expansion of London Serviced Offices operator to Birmingham. Managing refurbishment programme within Grade II listed building, involving gaining all necessary permits from landlord, council, etc. Reaching 95 % occupancy in 7 months and maintaining it. My main responsibility is to promote the business centre and brand awareness via various channels- including networking groups such as Chamber of Commerce, Institute of Directors, Federation of Small Businesses, and local business community and exhibiting at local Expos. My role also involves organising launch & client events, engaging with local and online commercial agents and organising fundraising events to support local charities.My other duties include making sure that our current clients are receiving first class service and feel looked after. Tackling any building issues with assistance of our landlord or appointed contractors. Responsible for tendering systems for any larger projects.In constant lookout for other commercial properties for future company expansion, preparing P&L, budgets and leading the initial negotiation process with potential agents and landlords, market research, etc.Conducting regular weekly sales meetings and business reviews.

• B2B sales• Managing overall profit performance• Dealing with enquiries via CRM• Developing of new accounts• Account management• Business review planning• Credit Control- Debt Management• Property Management• Facility Management• Operations Management• Health & Safety• Procurement Management• Project Management Regional management of six business centres & eight industrial estates with maintaining 95% occupancy and 80% client retention. Responsible for growing the overall profit performance across my region- increased by 37%. Some of the centres were unmanned; some of them were fully serviced offices, with all customers facing staff line managed by me. Responsible for hiring and managing teams within my cluster centres to help deliver these objectives. I was accountable for new sales with prospective customers and presenting the best range of options to suit prospects needs. Key part of my role was retaining current accounts, re-negotiating terms, etc.

• Line Manager for Medium sized teams• Recruitment and Development• Regional Trainer of new customer care concept and PMS changeover to Opera• Internal and Quality Audit• Health and Safety• Training and developing the team• Conducting appraisals and progress reviews• F&B Management• Monitoring & achieving of hotel KPIsWent through various roles such as: Reception and Reservations Manager, Front of House Manager and Sales ManagerWorked across the group portfolio: Etap, Ibis, Novotel, Mercure and Sofitel. From budget to luxury brands. Leader of following projects: Loyalty scheme Le Club; Customer Relationship Manager- training of future Guest Service Managers and Duty Managers and development of existing managers within my region;

Interviewing clients.Help them negotiate with people such as creditors or service providersDraft lettersTelephone calls on behalf of clients, refer them to other agenciesRepresent them in court and at tribunals. Covered fields: Debts, Benefits, Housing, Employment, Immigration

Managing a team of junior representatives; hotel entertainers and wedding coordinator and setting their workload; Conducted staff appraisals; Worked on the strategy for the future of the overseas programme alongside the Hotel Contracts Manager; Closely worked with the contract support team to ensure on time renewals of contracts; Meetings with local suppliers to ensure right choice of the product offered to our clients; Regular contact with clients and hotel managers to ensure clients satisfactions; Made decisions on health and safety issues within hotels; Organising weddings when requested and ensuring all legal documentation.After return from destination in October I was office based employee.

Checking-in and checking-out of hotel guests. Making reservations and handling departures using an Opera and Tars reservation system. Preparing and producing night audit from reception and hotel bar. Co-operation with housekeeping and reservations department.Co-operation with housekeeping and reservation department.

Preparation and allocation of accommodation lists. Attending arrivals and departures, conducting welcome meetings, ad hoc meetings and assistance requirements. Organizing transfers and tours around the island.Tour guide.

Handling all aspects of foreign travel using an internal reservation system. Responsible for the day to day management of the branch office. Communicating with sales partners and representatives.Dealing with customer service and managing complaints. Training and supervising employees. Preparing a weekly audit of available flights and accommodation to produce last-minute offers. Selling travel insurance and additional products including diving courses, tours, guide books etc.

Assistant organiser of exhibitions and fairs for various industries;Point of contact for any enquires and complaints;Producing of quotations and contracts, then follow up; Responsible for applying of correct pricing policy and making sure that all customers request are fulfilled once agreed; Duties included the check-in of exhibitors and registration of press visitors; Providing customer service in reception;Assisting foreign exhibitors.