• Transformed the primary HR function in this fast-growing international organisation, bringing in new systems and initiatives to make processes more efficient, while taking on HR development projects and supporting all staff through the COVID pandemic• HR admin and processes: managing all UK HR processes, applying UK employment law, and updating policies, dealing with visas and right to work (post-Brexit) as well as managing the shared HR aspects of other offices and international consultants• Systems: Researching and implementing a new HRIS (PeopleHR) to enable some HR self-service amongst staff, incorporating a recruitment system, and building a Sharepoint intranet to share organisational information and guidance• Advice: advising our Directors and managers on HR issues from using the HRIS to applying policies, handling problems and planning staffing for new projects• People relationships: handling complaints and grievances in a sensitive and confidential manner, working with the Union and staff forum on tackling problems and feedback• Staff development: upgrading the training platform to provide standard baseline training for everyone, using the career development fund to enable staff to gain new skills • Performance: running the annual appraisal process and reviewing all the notes to inform organisation-wide responses and policies• Recruitment: recruiting staff and consultants internationally, embedding the recruitment platform, shortlisting candidates and reporting on reach and equal opportunities • Anti-racism work: responding to staff discussion about racism in NGOs and examining our internal mechanisms to check for bias and structural exclusion• Reporting: Reporting on HR issues to the Board of Trustees and taking part in organisational decision-making as part of the Leadership Team

Director / Trustee of this membership organisation for charity communications staff.• Reviewed our governance structures and processes, and the organisational strategy• Developed a new trustee induction plan to improve board skills and teamworking and carried out diversity and skills audits• Recruited a new Chairperson to lead the organisation, shortlisted and interviewed candidates

Successfully achieved the goals of the contract at this international membership organisation.• Embedded the HR information system (Cascade) by gathering feedback, troubleshooting problems, working with the supplier and training the users to enable successful outcomes• Reviewed, proposed and launched new applicant tracking system to support team and organisational objectives, improve employer brand and streamline the recruitment process• Led HR initiatives and supported the team to enable them to lead their own HR projects• Administered the full employee life cycle from onboarding to contract and payroll changes and offboarding• Improved the internal training programme to increase cross-department working and communication, meeting a key outcome from the employee engagement survey• Recruited over 30 staff: advertised vacancies, worked with agencies, interviewed candidates and improved onboarding process for all new staff• Significantly increased completion rates of essential H&S and GDPR training by 70% by revising training plans, improving communication and inducting trustees• Updating the HR content on the intranet and encouraging its use as an information resource

Reviewing and improving HR practices at this prestigious Russian cultural charity.• Staff development, conducting appraisals and setting objectives• Re-designed roles to increase fundraising capacity and improve staff retention• Set up BreatheHR information system to centralise records and streamline people processes• Reviewed the governance and recommended improvements to the Board

An extremely busy role requiring flexibility and multi-tasking to deal with staff and clients.• Managed and trained the volunteers, documented relevant processes• Worked with an agency to deliver the organisation’s website, and also responded to queries, dealt with visitors, carried out IT support, and many other tasks, including finance processing• Advised clients, ensuring confidentiality and recorded contact

Used my communications skills and recruitment knowledge to give positive, constructive feedback to candidates who had been unsuccessful in job applications, enabling them to do better in future.

Led on communications at this policy think tank for mental health.● Successfully delivered publications from start to finish through good author relationships● Re-developed the website several times, overseeing all aspects of development and content● Developed a new communications strategy to meet changing needs and expectations, refocusing resources to improve awareness and better communicate the Centre’s mission● Increased market reach for our research while extensively reducing print and storage costs

Responsible for all communications at this local umbrella organisation in Bromley.• Expanded the information service, increasing access to information to upskill local groups• Organised a training programme to meet needs, including budgeting and evaluating

I developed sections of the pengiun.co.uk website, some of which remained for a few years.

I developed websites for clients, working with designers and account managers.