Everyone Deserves Identity Theft and Legal ProtectionAt Legalshield, we have been providing affordable, quality legal access to individuals, families and businesses for over 40 years. We cover legal issues from the trivial to the traumatic for as little as $20 per month. We work with a network of carefully selected, top-rated full service law firms across 49 states in the US and 4 provinces in Canada. Members can call with unlimited legal questions on any matter and get advice from an attorney specializing in the relevant area of law. In the event of an emergency outside of business hours, members also have 24x7x365 access to an attorney, for themselves and their family. Identity Theft Plans – Protect Yourself and Your FamilyIdentity theft is repeatedly the top consumer complaint category in America. Last year, over 750 known data breaches compromised over 160 million people. IDShield partners with Kroll, the world’s leading risk management company, to provide comprehensive identity monitoring for individuals and families. When your identity does get compromised, we offer consultation, including 24x7x365 emergency access, and identity restoration. Kroll’s team of licensed private investigators will do whatever it takes, for as long as it takes, to restore your identity to its pre-fraud status.

• Created documentation for processes and work instructions to facilitate clearly defined practices, standards and training • Managed the planning, identification, control and tracking of Configuration Items to ensure availability of accurate data, helping to resolve outages• Generated reports for presentation to management and customer • Performed audits of Configuration Management data to provide data consistency and accuracy• Completed integrations of data between tools and validated results to deliver current data across tools

Prepared and documented ticket management solution for a customer account performed by teams in multiple geographies.• Identified process and tool requirements• Completed reviews to evaluate ticket entries and effectiveness of the ticket management process• Coordinated solutions to improve the effectiveness of the ticket management process• Created and performed train-the-trainer lessons using virtual resources.

Assisted in the setup of the Asset and Configuration Management process during initial customer transition.• Supported the initial setup of the Asset and Configuration Management process and data integration to ensure a successful transition• Created initial process documentation for building and maintaining data relationships, creating the basis for data accuracy• Assisted with the development, review, test and completion of initial Change Management process to establish solid Change Control basis

Maintained Configuration Management data for multiple customers, managed integration of data among different support tools, processed changes, created documentation and standards• Prepared documentation for Configuration and Change Management standards, processes and work instructions, improving data accuracy and training efficiency• Trained local and remote team members in processing Changes and maintaining Configuration Management data; created metrics and reports for validation• Coordinated transition of new customers into Configuration Management tool and ITSM model to ensure data consistency and accuracy• Created processes and training for integration of data between tools to support successful implementation• Delivered quality customer service by providing data extracts, creating reports, maintaining data and conducting audits

On-Site with Hewlett-Packard. Managed Change Control for Ford Motor Company and initiated tracking of Configuration Management data for multiple customers.• Coordinated Change Requests, created reports and conducted meetings to effectively manage changes• Initiated standards and processes for tracking of Configuration Management data to ensure strong alignment between tool requirements and data structure• Collaborated in the transition of Change process and Configuration Management data into new software, conducted audits and generated reports

Assisted Customer Network Administrators performing changes by maintaining and validating information in support tools.• Managed change projects, including reporting, coordinating and scheduling changes• Validated network information in support tools and on network drawings to verify data accuracy