Oversee client and coach management to ensure a positive customer service experience. Work with Senior Partners to formulate business strategy and implement technology solutions to improve the productivity and compliance of OSC Leadership Performance.Responsible for finance, IT and operations.

First Hand is a group of Singapore-based volunteers dedicated to improving the lives of children in Cambodia.At First Hand we are passionate about having a ‘hands on’ approach, it is important to us to have an ongoing relationship with the children as well as raising money and collecting donations from our First Hand friends in Singapore.As Treasurer I am responsible for the financial recording and reporting and ensuring compliance with Singapore Societies legislation and requirements.

Managed the Partner Tax project at the Singapore branch of the Law Firm, working alongside affiliate offices in London and Hong Kong, in consultation with audit partners and IRAS.Investigated and collated tax records, payroll and general accounts with the aim to complete an overall analysis of the tax liability of the Partners within the Firm.

Overhauled the customer life-cycle process, improved the consumer experience, and implemented new sales operations procedures for the Enrolments TeamConceptualised and executed the collection of market research and big data for the entire sales cycle. Translated data and competitive analysis for marketing objectives, strategic planning and company KPIs. Regularly reported to the Board of DirectorsIntroduced new policy and procedures to ensure compliance with the PDPA during the sales… Show more Overhauled the customer life-cycle process, improved the consumer experience, and implemented new sales operations procedures for the Enrolments TeamConceptualised and executed the collection of market research and big data for the entire sales cycle. Translated data and competitive analysis for marketing objectives, strategic planning and company KPIs. Regularly reported to the Board of DirectorsIntroduced new policy and procedures to ensure compliance with the PDPA during the sales process and maintained the School’s database in line with MOE and various Government regulationsAchievements: Record number of new students in 2015, Tours increased by 18%, conversion rates of tours to applications increased to 29%, and personally closed sales in excess of $9.5 million Show less

Appointed to the Board of Directors and advised on the education sector and links with the NZ community.Supported major events of the year, and key liaison with major sponsors.

Created the coursework, presentation slides, assessment and delivered lectures for students studying towards the University of Greenwich Bachelor of Arts qualification at ERC Institute of Vietnam, and the University of London examinations at the British University Vietnam.The courses taught include Principles of Economics, Principles of Finance, Principles of Accounting Mathematics and Statistics.

Create the coursework, presentation slides, assessment, and deliver lectures to prepare students for the University of London examinationsFacilitated the Principles of Economics course

Execute the planning and strategy of the BBGV with emphasis on the delivery of business and social events, increase membership and build awareness of British organizations in VietnamIn charge of raising event sponsorship, charity relationships, promotional materials, newsletters, social media and upkeep of the websiteLiaise closely with BBGV directors, UKTI, the British Ambassador and High Commissioner and various Vietnamese Government Organizations. Supervise a team in Ho Chi Minh City… Show more Execute the planning and strategy of the BBGV with emphasis on the delivery of business and social events, increase membership and build awareness of British organizations in VietnamIn charge of raising event sponsorship, charity relationships, promotional materials, newsletters, social media and upkeep of the websiteLiaise closely with BBGV directors, UKTI, the British Ambassador and High Commissioner and various Vietnamese Government Organizations. Supervise a team in Ho Chi Minh City and Hanoi.Facilitate high profile events including an evening with the Ambassador, His Excellency Dr. Antony Stokes; Family Guy Fawkes Night; Oil & Gas Lunch; the AGM and the annual BBGV Ball Show less

Managed the marketing strategy and the marketing budgetLead the enrolments department, and oversaw the admissions process Actively networked and conducted PR to create and maintain close relationships with media, vendors, corporate partners and the wider expatriate and Vietnamese CommunityDesigned and conceptualised advertising campaigns, updated website information and took charge of official school photography, videos and promotional materialsCoordinated high profile guest… Show more Managed the marketing strategy and the marketing budgetLead the enrolments department, and oversaw the admissions process Actively networked and conducted PR to create and maintain close relationships with media, vendors, corporate partners and the wider expatriate and Vietnamese CommunityDesigned and conceptualised advertising campaigns, updated website information and took charge of official school photography, videos and promotional materialsCoordinated high profile guest visits, including the Rt. Hon. John Key, PM of New Zealand; as well as corporate, charity and school sporting and arts eventsIncreased student enrolments by 25% and expatriate student enrolments by 40% within 2 years Show less

Key account management and business development of corporate and personal insurance policies. Analysis and calculations of value at risk aggregates across marine, manufacturing, technology, building and retail industriesLiaised with underwriters for policy rates and contract negotiations, and claims settling. Provided broker support by preparing client and financial reports, managing correspondence, maintaining the database and scheduling appointments Operations management of the… Show more Key account management and business development of corporate and personal insurance policies. Analysis and calculations of value at risk aggregates across marine, manufacturing, technology, building and retail industriesLiaised with underwriters for policy rates and contract negotiations, and claims settling. Provided broker support by preparing client and financial reports, managing correspondence, maintaining the database and scheduling appointments Operations management of the office, staff training and development Show less

Presented a high-energy weekly show called ‘Lets Go Shopping’ while working with a variety of local businesses, to promote their goods and services.Assisted clients with their advertising and marketing strategies, by creating innovative 4 minute segments in very limited time schedules.Worked closely with production, editing and marketing teams to produce the shows.

Develop and establish the Bees n Buttercups concept, oversee the expansion of new stores and the rebranding of existing stores Instrumental in HR, marketing, asset management, financial and legal strategy of the companyCreate and execute SOPs, train and develop staff, set performance targets and ensure targets are met Manage local and foreign vendor selection, and supervise inventory import logisticsFinalists in the Waikato Top Shop Awards for 2005 and 2006 for customer service… Show more Develop and establish the Bees n Buttercups concept, oversee the expansion of new stores and the rebranding of existing stores Instrumental in HR, marketing, asset management, financial and legal strategy of the companyCreate and execute SOPs, train and develop staff, set performance targets and ensure targets are met Manage local and foreign vendor selection, and supervise inventory import logisticsFinalists in the Waikato Top Shop Awards for 2005 and 2006 for customer service excellence, decision is based on public votes and mystery shoppersNew stores averaged an increase in turnover of 30% in the first 2 years, then averaged an increase of 10-15% per year until the end of 2008 Show less