Katherine Philippoff Bailey, Phd
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Katherine Philippoff Bailey, Phd Email & Phone Number

Staff UX Researcher at ServiceNow
Location: Encinitas, California, United States 15 work roles 3 schools
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Current company
ServiceNow
Role
Staff UX Researcher
Location
Encinitas, California, United States
Company size
32886 employees

Who is Katherine Philippoff Bailey, Phd? Overview

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Katherine Philippoff Bailey, Phd is listed as Staff UX Researcher at ServiceNow, a company with 32886 employees, based in Encinitas, California, United States. AeroLeads shows a matched LinkedIn profile for Katherine Philippoff Bailey, Phd.

Katherine Philippoff Bailey, Phd previously worked as Principal Experience Researcher at Katherine Bailey Consulting and Member at In Women'S Health. Katherine Philippoff Bailey, Phd holds Bachelor Of Arts (Ba), Environmental Studies from University Of California, Santa Cruz.

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ServiceNow

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About Katherine Philippoff Bailey, Phd

Award Winning User Experience ResearcherBuilds high impact research programs that deliver innovative and actionable insights to diverse technical teams. Recognized for outstanding interpersonal and research skills that deliver results, working with all levels of the organization. I am a research nerd that loves leading teams, health focused product research, and designing positive user and customer experiences. When I'm not at work, you can find me teaching people how to grow vegetable gardens, fostering shelter dogs for Road Dogs Rescue, or surfing. Reach out if you want to chat about UX/CX, health and medical device innovation, animal rescue, or how to grow organic vegetables in your backyard. My website is www.coastalkitchengardens.comSkills | Research Planning | Strategy | Customer Experience | User Experience | Usability Studies | STATA | Qualtrics | SPSS | Behavioral Science | Project Management | Leadership | Reporting | Data Analytics | Cross-functional Collaboration | Qualitative Research | Quantitative Research | Multi-Methods Research | Survey Research | Ethnographic Studies | User Journey Maps | Insight Syntheses | Product Inclusion | LLMs | Workflow Analysis | Accessibility | Generative AI | Artificial Intelligence | Personas | Agile | Public Speaking | Program Evaluation | IP | Storytelling | Program Management | Product Development | Rapid Prototyping | Task Analysis | Accomplishments● Drove a +50% increase in Net Promoter Score at Dexcom by expanding the research program from a small-scale US-based initiative to a global, large-scale measurement framework; strategic expansion delivered market-appropriate insights, enhancing user experience, satisfaction, and boosting competitive advantage in US and international markets.● Designed and executed exploratory studies to define key user journeys, aiding product managers in understanding user goals for new product innovation; research directly influenced the development of features designed to enhance the Google Search experience. ● Spearheaded evaluative studies including unmoderated sessions, diary studies, and user interviews to assess and refine existing user journeys and products; identified critical user pain points, notably in query-result matching and data quality, which prioritized feature development and improved trust and usability in Search results.● Led the Google Consumer CUJ program for Search, Image Search, and SGE, driving research initiatives across multiple domains including augmented reality features, images, videos, AI, and consumer products.

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Katherine Philippoff Bailey, Phd's current company

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ServiceNow
Servicenow
Staff UX Researcher
Encinitas, CA, US
Website
servicenow.com
Employees
32886
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15 roles

Katherine Philippoff Bailey, Phd work experience

A career timeline built from the work history available for this profile.

Staff Ux Researcher

Servicenow

Encinitas, CA, US

Principal Experience Researcher

Current
Katherine Bailey Consulting

Encinitas, California, United States

Research strategy, design, and management. Delivering actionable insights to diverse technical and customer facing teams. Specializing in customer and user experience research for healthcare delivery, health technology, and medical devices.

Jun 2024 - Present

Member

Current
In Women'S Health

In Women's Health is a community of mission-driven leaders passionate about improving the lives of women. Hosted on an AI-based tech platform, In Women's Health accelerates the women's health careers of members through talent development, education, up-skilling and networking.

May 2024 - Present

Senior User Experience Researcher

Google

United States

Global Consumer Shopping UX Research Lead.Leading horizontal and vertical research programs focused on improving UX for shoppers across the globe. Strategic focus on cross product/surface journeys and experiences, Generative AI, Augmented Reality, product inclusion, shopping feature usability, and data quality.

May 2022 - Mar 2024

Sr. Manager, Global Experience Research

Dexcom

San Diego, California, United States

Mar 2022 - May 2022

Customer And User Experience Research Manager

Dexcom

Greater San Diego Area

Head of Global Customer Experience ResearchCustomer, User, and Employee Experience Research with type 1 and type 2 diabetic patients, their social networks, healthcare providers, and Dexcom employees that support them.

Jun 2019 - Mar 2022

Senior Strategist And User Experience Researcher

Dexcom

Greater San Diego Area

Qualitative, Ethnographic, and Mixed Methods research with type 1 and type 2 diabetic patients, their social networks, and the health care providers that support them.

Jun 2017 - Jun 2019

Lead User Experience Researcher: Medical Imaging Analytics

Intel Corporation

Hillsboro, OR

  • Ethnographic and mixed methods research with end users and customers including academic researchers, IT support staff, data scientists, clinicians, and other key decision makers
  • Study design, project planning, and project management for a global UX research team
  • Research Areas: Medical imaging analytics, artificial intelligence, machine learning, deep learning, neural networks, data science, workflow analysis, developer tool kits, cloud storage, cloud analytics
Dec 2016 - Jun 2017

Ux Researcher: Health And Life Sciences

Intel Corporation

Hillsboro, OR

Conducted research with patients, caregivers, physicians, clinicians, data scientists, government agencies, and data center administrators to further development of technology for use in chronic disease management and precision medicine. Focus areas: IOT, mHealth, Medical Imaging Analytics, Artificial Intelligence.

Jun 2015 - Nov 2016

Graduate Research Assistant

Oregon State University

Corvallis, Oregon Area

Graduate Research Assistant at Oregon State University.

Sep 2013 - Dec 2016

Graduate Teaching Assistant

Oregon State University

Corvallis, Oregon Area

Instructor for H320: Human Disease and H312: HIV, AIDS, and STIs in the Global Community both on campus and online.

Sep 2012 - Sep 2016

National Science Foundation Igert In Healthy Aging Sciences Fellow

Oregon State University

Proposal development, interdisciplinary team research, aging research, qualitative analysis, and statistical analysis

Sep 2013 - Jun 2016

Rand Summer Institute Fellow

Rand Corporation

Santa Monica, CA

Attended RAND Corp Summer Institute learning sessions Summer 2015 as an RSI Fellow

May 2015 - Aug 2015

Research Assistant

Oregon Research Institute

Corvallis, Oregon Area

Facilitator for Project Health, a Health Behavior and Promotion intervention focusing on increasing healthy eating and exercise habits for young adults.

Sep 2013 - Apr 2014
Team & coworkers

Colleagues at ServiceNow

Other employees you can reach at servicenow.com. View company contacts for 32886 employees →

DI Daniela Iliet Abello Ramirez Daniela Iliet Abello Ramirez Colleague at ServicenowTemuco, Araucanía Region, Chile, Chile View → NÇ Nuri Çaglar Nuri Çaglar Colleague at ServicenowSahinbey, Gaziantep, Türkiye, Turkey View → AP Anali Perez Anali Perez Colleague at ServicenowSanta Clara, California, United States, United States View → AR Amaravathi Reddy Amaravathi Reddy Colleague at ServicenowHyderabad, Telangana, India, India View → TN Tim Nelson Tim Nelson Colleague at ServicenowCashmere, Washington, United States, United States View → SS Swetha Saminathan Swetha Saminathan Colleague at ServicenowBengaluru, Karnataka, India, India View → DS Dejean Sargeant Dejean Sargeant Colleague at ServicenowOrlando, Florida, United States, United States View → MJ Matt Jensen Matt Jensen Colleague at ServicenowNew York City Metropolitan Area, United States View → IG Ishant Goyal Ishant Goyal Colleague at ServicenowDublin, California, United States, United States View → SB Steven Bowen Steven Bowen Colleague at ServicenowHollywood, Florida, United States, United States View →
3 education records

Katherine Philippoff Bailey, Phd education

Doctor Of Philosophy (Phd) In Public Health, Health Behavior And Promotion

Oregon State University

Activities and Societies: National Science Foundation Fellowship

FAQ

Frequently asked questions about Katherine Philippoff Bailey, Phd

Quick answers generated from the profile data available on this page.

What company does Katherine Philippoff Bailey, Phd work for?

Katherine Philippoff Bailey, Phd works for ServiceNow.

What is Katherine Philippoff Bailey, Phd's role at ServiceNow?

Katherine Philippoff Bailey, Phd is listed as Staff UX Researcher at ServiceNow.

Where is Katherine Philippoff Bailey, Phd based?

Katherine Philippoff Bailey, Phd is based in Encinitas, California, United States while working with ServiceNow.

What companies has Katherine Philippoff Bailey, Phd worked for?

Katherine Philippoff Bailey, Phd has worked for Servicenow, Katherine Bailey Consulting, In Women'S Health, Google, and Dexcom.

Who are Katherine Philippoff Bailey, Phd's colleagues at ServiceNow?

Katherine Philippoff Bailey, Phd's colleagues at ServiceNow include Daniela Iliet Abello Ramirez, Nuri Çaglar, Anali Perez, Amaravathi Reddy, and Tim Nelson.

How can I contact Katherine Philippoff Bailey, Phd?

You can use AeroLeads to view verified contact signals for Katherine Philippoff Bailey, Phd at ServiceNow, including work email, phone, and LinkedIn data when available.

What schools did Katherine Philippoff Bailey, Phd attend?

Katherine Philippoff Bailey, Phd holds Bachelor Of Arts (Ba), Environmental Studies from University Of California, Santa Cruz.

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