Award Winning User Experience ResearcherBuilds high impact research programs that deliver innovative and actionable insights to diverse technical teams. Recognized for outstanding interpersonal and research skills that deliver results, working with all levels of the organization. I am a research nerd that loves leading teams, health focused product research, and designing positive user and customer experiences. When I'm not at work, you can find me teaching people how to grow vegetable gardens, fostering shelter dogs for Road Dogs Rescue, or surfing. Reach out if you want to chat about UX/CX, health and medical device innovation, animal rescue, or how to grow organic vegetables in your backyard. My website is www.coastalkitchengardens.comSkills | Research Planning | Strategy | Customer Experience | User Experience | Usability Studies | STATA | Qualtrics | SPSS | Behavioral Science | Project Management | Leadership | Reporting | Data Analytics | Cross-functional Collaboration | Qualitative Research | Quantitative Research | Multi-Methods Research | Survey Research | Ethnographic Studies | User Journey Maps | Insight Syntheses | Product Inclusion | LLMs | Workflow Analysis | Accessibility | Generative AI | Artificial Intelligence | Personas | Agile | Public Speaking | Program Evaluation | IP | Storytelling | Program Management | Product Development | Rapid Prototyping | Task Analysis | Accomplishments● Drove a +50% increase in Net Promoter Score at Dexcom by expanding the research program from a small-scale US-based initiative to a global, large-scale measurement framework; strategic expansion delivered market-appropriate insights, enhancing user experience, satisfaction, and boosting competitive advantage in US and international markets.● Designed and executed exploratory studies to define key user journeys, aiding product managers in understanding user goals for new product innovation; research directly influenced the development of features designed to enhance the Google Search experience. ● Spearheaded evaluative studies including unmoderated sessions, diary studies, and user interviews to assess and refine existing user journeys and products; identified critical user pain points, notably in query-result matching and data quality, which prioritized feature development and improved trust and usability in Search results.● Led the Google Consumer CUJ program for Search, Image Search, and SGE, driving research initiatives across multiple domains including augmented reality features, images, videos, AI, and consumer products.