 Manage and coordinate a portfolio of premises. Receive & record correspondence from residents and contractors, allocating correspondence to the appropriate service coordinator to action.  Handing resident and contractor queries and complaint and work with the property team to provide a resolution. Maintain systems to ensure that information is recorded accurately. Action daily work flow and ensure work load is not carried over.  Raise insurance claims as and when required.  Issue keys and fobs where required by residents.  Complete annual tenders. Complete investigations where developments have been lost. Cover absence of team members. Help and support call centre as and when required.

Answering telephone calls to customers that require emergency assistance with their equipmentManaged customer complaints ensuring a timely resolution to all queries.Resolving invoice disputes, including liaising with the legal department if a customer refuses to pay their bill under the terms and conditions.Responsible for reducing the number of disputes across three branches (Cambridge branch, South London branch and Glasgow Branch). Processing new contracts, editing new contracts, processing services carried out on extinguishers and fire alarm system, processing orders and owning particular accounts.Ensuing customer correspondence was responded to within adequate time frameNegotiating contracts with customersManaging retention and improving attrition for both fire and security in Hertfordshire, Bedfordshire and Buckinghamshire

General HR administrator activities and trainer for up to 300 employees. I would also support other stores in the region with training or other support. Managing TU department