As a scrum master working within an infrastructure-focused team, I have a a unique set of responsibilities tailored to support the development, deployment, and maintenance of IT infrastructure.Facilitate Scrum Processes: Guiding the team through Scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure effective collaboration, clear communication, and successful delivery of infrastructure tasks.Remove Impediments: Actively identify and address any blockers or issues that impact the team’s ability to deliver infrastructure solutions and coordinate with other teams or departments to resolve cross-functional dependencies.Support Continuous Improvement: Encourage a culture of ongoing improvement by facilitating retrospectives and implementing feedback and promote best practices in infrastructure management, such as automation, monitoring, and configuration management.Facilitate Documentation and Knowledge Sharing: Support the creation and maintenance of relevant documentation for infrastructure processes, configurations, and standards and encourage knowledge sharing and collaboration to build a robust infrastructure knowledge base within the team. Promote Team Well-being: Foster a positive team environment by addressing interpersonal issues and promoting a healthy work-life balance and recognize and celebrate team achievements to maintain motivation and morale.

Led responsibilities for onboarding new projects and continued to support existing products and initiatives by determining what the Kroger Support Center needed. Drafted knowledge documentation and other communications. Root cause analysis. Coordinated and collaborated with QA, Knowledge, Operations, and Management teams.

Supported projects and initiatives by determining what the Kroger Support Center needs. Drafted knowledge documentation and other communications. Root cause analysis. Coordinated and collaborated with QA, Knowledge, Operations, and Management teams.

Provided back office, administrative, and advanced technical support for office and distribution centers within Kroger.

Provided advanced technical support for Kroger enterprise.

Provided advanced technical support for Kroger fuel centers and stores.

Provided initial technical support for Kroger fuel centers and stores.

Provided inbound technology support for Kroger Fuel and POS systems.