Coached students one-on-one and in group settings on academic and professional writing and research techniquesDeveloped and presented academic and professional writing workshops for undergraduates, graduate students, and doctoral candidates

Attended in person and Zoom court proceedings for traffic, misdemeanor, and felony casesProcessed case files to assist investigations team and organize online case databaseCoordinated and assisted with parts of expungement process with attorneys

Oversaw all aspects of daily operation, including a team of 140 employees, all technical and cosmetic decisions of the attraction, and guest servicesDe-escalated situations involving dissatisfied guests and team members

Organized and led quarterly interdepartmental meetings to promote shared accountability throughout the parkProvided feedback and instruction to team members to encourage their professional development and productivityDe-escalated situations involving dissatisfied guests and team members

Performed a pre-written script in front of guests while emphasizing safety and guest service