Katherine Borek Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

Portland, Oregon, United States

Provided comprehensive administrative support to a team of approximately 15 consultants. Responsibilities included arranging and booking travel accommodations, managing last-minute travel changes, and maintaining high-activity calendars. Efficiently processed expense reports and reconciled office and travel expenses on company credit card statements. Tracked all client requests, emails, and deliverables to ensure timely responses and completion. Coordinated and scheduled meetings with internal staff and clients, including managing manager invitations for client meetings. Formatted correspondence and presentation materials, coordinated the production and shipping of these materials, and maintained the CRM with updated meeting and contact information.

Portland, Oregon Metropolitan Area

Delivered exceptional customer service via phone and email, addressing inquiries and resolving issues promptly.Performed general administrative tasks and data entry with accuracy and efficiency.Managed order processing, handling hundreds of returns daily to ensure customer satisfaction and seamless operations.

Stafford, Virginia, United States

Support the coordination of guest services by managing reservations, the online store, and event sales, as well as wine club operations. Ensure exceptional guest experiences by setting and managing expectations for upcoming visits. Oversee reservations for over 300 guests weekly using the HostMe system, with follow-ups via email and phone. Proactively identify and resolve guest concerns. Conduct property tours for future events and customer education. Handle contracts and proposals for upcoming events and assist with in-house event coordination. Prepare and ship online orders and wine club packages in compliance with state regulations. Train new staff in on-floor positions and assist guests as needed.

Anaheim, Ca

Follow and implement the Service Model and Four Keys: Safety, Courtesy, Show, and Efficiency. Effectively prioritize and help coordinate workflow within the store. Address Guest and Cast Member concerns. Foster communication between management and cast members. Mentor fellow cast members to ensure that they are going above and beyond Guest expectations. Train new additions to the leadership team in the proper procedures and practices of the Lead role at the Disneyland Resort.

Anaheim, Ca

Provide support to media events teams in managing in park promotional events. Ensure that media guests are welcomed, assist them in navigating the resort, and provide them with a resource during their visit. Represent and display the Disney Brand to invited Guests. Create and distribute cast member informational packets for media events. Guarantee that media guests arrive on time for their interviews and stay on schedule. Named Disney Representative of the month for November 2018.

Anaheim, California

Assisted Guests visiting the Disneyland Resort to ensure that their experience is positive and memorable. Responsible for ensuring Guest satisfaction by giving prompt, friendly, and knowledgable service. Demonstrated ability to multi-task and work well under pressure in a fast-paced work environment. Recognized by leads for displaying Four Keys while on stage.

Portland, Oregon Area

Conducted data entry of applications and inquires. Entrusted to enter and ensure that all student application materials are up to date. Assisted in compiling and sending student communication materials. Input student data and attached materials to application records using SalesForce. Trained 6 new student workers on tasks and office processes

Portland, Oregon Area

Ensured the smooth operation of the admissions office at Concordia University on a daily basis. Provided exceptional guest services by greeting guests and offering assistance. Answered phone calls, including handling a multiline phone system. Responded to and managed email inboxes effectively. Assisted potential applicants and their families with inquiries and information. Supported admissions staff with various administrative tasks as needed.

Portland, Oregon Area

Assisted with the set up and management on social sites including Facebook, Instagram and other similar platforms for the 3 to PhD project. Created social media guidelines for those using the pages to follow. Worked with department heads to create posts that will highlight the work that the University is doing to support the project. Generate content for social sites that highlight the progression of the project in order to help share progress with the surrounding community.

Portland, Oregon Area

Worked with the bridal boutique manager to understand the operations of a small business and the factors that can help make the business as successful as possible. Provided personalized customer services for brides, and their bridal party, to select wedding attire and coordinating accessories. Worked to update and improve the social media accounts for Adorned in Grace in order to increase our customer base.

Poulsbo, Wa

Instructed various age groups of children on various swimming styles and water safety. Developed lesson plans, conducted swim lessons, and performed weekly evaluations to determine the progress of students. Developed personal relationships with students and their parents.

Tasked with maintaining accurate and up-to-date inventory counts, fulfilling customer orders, and managing shipments. Utilized computer programs to track inventory levels meticulously. Conducted daily cycle counts to ensure precise product representation for customers. Successfully received and processed over 2,000 inventory items.

Bachelor Of Arts - Ba, Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: Office of Service LeadershipCum Laude