• Plan schedule and monitor timesheets for 100+ team members based on labor requirements, budget, and availability requirements.• Review and manage store budget and business metrics to inform planning process.• Provide coaching and feedback to team members to enhance daily operation.• Ensure in-store tech is up to date and accounted for on a monthly basis.• Collaborate with team to ensure exceptional guest experience and resolve escalations.

• Coordinated sales floor, providing support to employees and providing outstanding guest experience• Leveraged performance indicators and metrics to coordinate daily activities and goals• Provided recognition, feedback, and mentoring to employees• Designed and implemented visual merchandising strategies to lead customers through the entire store.• Provided technical education to guests to create personalized experiences while shopping in store.• Led inventory shifts, following Standards of Practice to ensure safe and efficient processing.

• Coordinated sales floor, providing support to employees and providing outstanding guest experience• Leveraged performance indicators and metrics to coordinate daily activities and goals• Provided recognition, feedback, and mentoring to employees• Designed and implemented visual merchandising strategies to lead customers through the entire store.• Provided technical education to guests to create personalized experiences while shopping in store.• Led inventory shifts, following Standards of Practice to ensure safe and efficient processing.

• Managed the daily shifts of over 30 employees, while directly responding to and solving customer concerns at one of the world’s busiest theme parks.• Onboarded new employees, teaching them company processes and responsibilities.• Partnered with maintenance teams to ensure smooth operation of attractions.• Implemented redlining documents, including Operating Guides, training materials, and checklists.• Exhibited outstanding guest service including providing immediate service recovery when needed.• Provided feedback to employees to ensure procedures were performed appropriately and safely.

• Made sandwiches, prepped food, and prepared large catering orders.• Answered phones and provided excellent customer service to customers to solve problems with orders.• Ran cash registers in store and handled cash when delivering food.

• Communicated detailed information on food and beverage options, answered questions, and created personalized dining experiences.• Accommodated guests with specific needs to promote comfortable dining experience.• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.