Katherine Conrad Email & Phone Number

As an administrator, I prepare documents in order for claims to be processed. I verify and set up medical records and invoices submitted by clients and clinics, interact with clinics as to maintain accurate information, sort and enter documents, and serve as a contact for adjusters.

Avon Lake, Ohio

My current position requires constant multi-tasking throughout my entire day. I interact with clients and animal patients, schedule and facilitate medical and emergency appointments, complete basic clerical work, assist management in all communication including emails, phone calls and online scheduling portals. In addition to customer service, I have been trained to close end-of-day financials for the entire campus. One of my specific responsibilities is keeping in touch with clients, by contacting them for updates on their pets with medical conditions and concerns. My customer service has grown in this position, as each patient's needs vary from core vaccines to long term health issues and end of life care.

North Olmsted, Ohio

As salon coordinator, I scheduled all appointments for the business. I interacted with all clients via phone and during each appointment with great customer service. I fully embraced teamwork working with the entire staff while maintaining personal goals and tasks daily.

Avon Lake, Ohio

I was initially hired in as the front desk manager. I trained the desk team, improved the customer experience, increased sales and was promoted to general manager. As general manager, I oversaw all operations of the business. I managed the business's inventory and ordering, making sure budgets were upheld and shrinkage was kept low. I tracked all placed and receiving orders with all distributers.Most of my time was spent with the front desk team and stylists. I coached and evaluated the team members, constantly brainstorming with the management team on how to make our customer experience stand out from the rest. I met with the staff on a daily basis to go over the salon's goals as well as the team's individual goals.I had the privilege of being extremely involved in the business's event planning. I assisted in the coordination of the holiday open houses, which were very successful. I took on all responsibilities in coordinating a "cut-a-thon"​ fundraiser, benefiting a community member in her fight against cancer.Communication played an extremely large role in my position as GM. I communicated with clients on a daily basis via phone, email and social media. I am well-versed in client relations, particularly through Outlook, Mail Chimp and Demand Force.During my employment, I completed management and leadership courses at the Bumble and bumble University in New York City: "Business Immersion"​ and "Leadership: Know Your Strengths."​ I also completed multiple leadership and coaching class through Aveda. I attended all business forums to discuss and share marketing, management, and sales goals and strategies. Most recently, I completed the NST course "The Supervisor's Role as Trainer & Coach"​ in Cleveland, Ohio.

Willoughby, Ohio

As an educator, I prepared and executed classroom lesson plans according to the Ohio State Board's standards as well as the corporation's standards. I led discussions and classes on all subjects regarding cosmetology, customer service, management and sales. During my time in the classroom, I trained students on all hair, skin and nail services with hands-on tutorials and lectures.While teaching on the performance floor, I was able to assist and oversee the students'​ customer service and practical work. Students performed services on actual clients under my supervision. I also trained all students on the front desk operations, ensuring correct scheduling and customer service. An additional part of the curriculum was sales; goal-setting, upsell strategy and consulting.In addition to the educational aspect of my position, I assisted in inventory management.