Katherine Cusack Email & Phone Number

Downtown Atlanta

Greater Atlanta Area

Consults with assigned management to understand team's financial position, short and midrange plans/objectives and the unit's culture to provide value added HR guidance, coaching and support.Attends business units' weekly meetings and other strategic sessions to learn needs and provide HR guidance and coaching.Communicates assigned unit's needs proactively.

Greater Atlanta Area

Provides analysis, research and technical expertise in one or more areas of personnel. Designs, plans and conducts, from concept to completion, projects with significant impact on the agency. May serve as lead worker.Responsible for sourcing, evaluating and referring quality candidates for positions throughout DPH. Aggressively works sourcing strategies.

Greater Atlanta Area

The Georgia Department of Public Health (DPH) is the lead agency in preventing disease, injury and disability; promoting health and well-being; and preparing for and responding to disasters from a health perspective.Responsibilities:Provide information and assistance to employee and retiree benefits plans (medical, dental, vision, flexible spending.

Richmond, Virginia Area

• Staffing, employee engagement, recognition, and relations, organizational development, compensation, benefits and regulatory compliance.
• Project liaison for recruiting, interviewing, and administration of temp staffing agencies, contracts, invoicing and temp staff communication.
• Review, evaluate and modify existing and proposed programs.
• Assess the effectiveness of programs developed and/or administered and develop a means of \ measuring such effectiveness.
• Monitors assigned functions and provides feedback to staff and/or management as appropriate.
• Partners with call center manager to document and administer ESR corrective action.

Atlanta, GA

• Responsible for administering the sourcing and tracking of qualified candidates for job vacancies, advertising, relocation, and site staffing metrics.
• Performed mass hiring for start-up Project (Recruiting, Staffing, Administrative).
• Presented and facilitated all new hire orientations.
• Developed employee site orientation manuals and procedural manuals.
• Interviewed candidates for targeted positions in cooperation with hiring managers.
• Functioned as the process expert for the web-based staffing system (MAXHire), and managed associated daily and other periodic system reports.

Greater Atlanta Area

Performs testing and Quality Assurance of court software. Creates test plans and scripts. Reviews and edit user documentation. Creates release notes for scheduled releases. Reviews software design and specifications. Acts as a resource for customer support, trainer, and court analysts. Acts as a Mentor and work as a team/project leader with other quality.

Richmond, Virginia Area

Conduct Quality Assurance and trend analysis on all enrollments entered into MAXSTAR, VAMMIS and Health Status Assessments applications, performed by call center staff. Creation of daily and weekly Quality Assurance Reports to include number of enrollments, complaints, exclusions, health assessments status, and address changes. Analyze data entry performed.

Richmond, Virginia Area

Educate clients on Managed Care. Respond to enrollment service call. Provide responses to questions about Managed Care. Assist clients in choosing a health plan. Perform Managed Care education and enrollment services when call volume warrants. Monthly reviews of Quality Assurance reports. Correction/Review of data entry performed by call center staff..

New York, NY

In this role I provided daily HR and administrative support to a staff of 300 plus employees. Interfaces with all internal MAXIMUS departments (Accounting and Buildings Operations) for department administration. Coordinated internal department training and manages MAXIMUS Educational Assistance Program. Processed and reviewed payroll. Maintained schedule.

New York, NY

Type/generate letters and other documents, as necessary. Transcribe reports and other documents, as necessary. Assist in the preparation of programmatic, statistical and financial reports. Responsible for maintenance of the office records and filing systems. Greet office visitors, answers and directs telephone calls, and provided back-up relief to the.

New York, NY

Educate clients on Managed Care. Responded to enrollment services calls. Provided responses to questions about Managed Care. Assisted clients in choosing a Health Plan. Received, sorted and processed enrollments, transfers, disenrollments, exclusions and exemptions. Assisted and performed mailroom functions; data entry functions. Performed Managed Care.

Bachelors, Human Resources Management

Bachelors, Human Resources Management

Generalist Certificate In Human Resources Managment, Human Resources

Human Resources Generalist - HR Certification Program Completion

Criminal Justice