As a Senior Specialist for The Office of CEO at T-Mobile (formerly Sprint), I have been entrusted with a pivotal role in directly supporting the CEO and the entire senior leadership team. In this capacity, I have effectively managed high-level escalations originating from the CEO, senior leadership team, and federal government agencies, ensuring prompt and efficient resolution.• Provide dedicated support to the CEO and senior leadership team, maintaining open lines of communication and acting as a liaison between executive leadership and various departments.• Handle high-level escalations, both internal and external, with a focus on addressing concerns from federal government agencies.• Conduct comprehensive research to investigate the nature of escalations, analyze root causes, and identify solutions to resolve complex issues.• Formulate well-structured, written responses to high-level escalations, maintaining a professional and informative tone.• Deliver superior customer service to effectively address billing, technical, and network-related inquiries, ensuring the highest level of customer satisfaction.• Throughout my tenure in this role, I have consistently demonstrated a commitment to delivering exceptional service, resolving complex issues, and upholding the reputation of our organization

During my tenure as an Advanced Technical Support Specialist at Sprint, I played a crucial role in providing top-tier technical assistance for a range of services, including data, voice, SMS, and MMS text, across the CDMA network. My responsibilities encompassed supporting mobile devices operating on Blackberry, Android, and Apple iOS systems, and I achieved Blackberry certification to enhance my expertise.• Conducted in-depth technical support for a variety of mobile devices, specializing in Blackberry, Android, and Apple iOS systems.• Provided expert troubleshooting and issue resolution for data, voice, SMS, and MMS text services, ensuring seamless functionality for customers.• Leveraged Blackberry certification to offer specialized support, optimizing the performance and functionality of Blackberry devices.• Collaborated with cross-functional teams to address complex technical challenges and deliver effective solutions to customers.• Maintained up-to-date knowledge of industry trends and emerging technologies to provide cutting-edge support.• Ensured a high level of customer satisfaction by offering timely and accurate technical assistance, fostering positive customer relationships.• Throughout my tenure in this role, I consistently demonstrated technical proficiency and dedication to delivering exceptional support, contributing to the overall success of the team and organization

As a Preferred Corporate Care Specialist at Sprint, I played a pivotal role in providing dedicated support to two significant corporate accounts, each comprising 500+ lines of services. My responsibilities encompassed the management of all aspects of these corporate relationships, including billing, technical support, and device orders.• Acted as the primary point of contact for two large corporate accounts, ensuring their unique needs were met promptly and effectively.• Provided comprehensive billing support, including invoice management and resolution of billing inquiries or discrepancies.• Delivered expert technical support, addressing and resolving any technical issues or concerns to maintain uninterrupted service for corporate clients.• Facilitated device orders, managing the procurement and distribution process to ensure corporate clients had the necessary equipment.• Fostered strong relationships with corporate clients through clear and proactive communication, establishing trust and confidence.• Collaborated with internal teams to address complex issues and coordinate solutions tailored to each corporate account's requirements.• Maintained detailed records and documentation related to each corporate account, ensuring accuracy and accountability.• In this role, I demonstrated a customer-focused approach and effective management of corporate accounts, contributing to the satisfaction and retention of these valuable clients