Katherine Dougherty Email & Phone Number

New Bern, North Carolina, United States

Licensed Broker / Realtor with 10+ years of residential sales experience.- Gather requirements from clients to determine types of properties (personal homes or investments) they are seeking and generate lists meeting those requirements- Prepare documents such as agency contracts, purchase agreements, and all other disclosure documents necessary by NC state law- Maintain a P&L Statement for each year in business and utilize Quicken for income/expense tracking- Co-Own and run team (Celebrate New Bern Homes) with one administrative assistant

New Bern, North Carolina, United States

- Early adopter of the new technology platform created by Keller Williams Realty International (KWRI)- Assisted KWRI in Lab testing the new technology platform and created tickets/worked with the IT department on testing the fixes- Seen as the technology expert and trained other agents (170+ agent count) on the new technology that was implemented in 2019- Gather requirements from clients to determine types of properties (personal homes or investments) they are seeking and generate lists meeting those requirements- Prepare documents such as agency contracts, purchase agreements, and all other disclosure documents necessary by NC state law- Maintain a P&L Statement for each year in business and utilize Quicken for income/expense tracking- Co-Own and run team (Celebrate New Bern Homes) with one administrative assistant

Manhattan, New York, United States

Responsible for supporting and implementing Procurement’s international SAP SRM system.- Drove development of business processes and system functions including purchasing, invoicing, and approval- Supervised the resolution of support issues and implementation of changes- Frequently ran status meetings to discover process and system requirements with upper management- Evaluated, implemented, and supported new system and process changes to drive continuous improvement- Developed, maintained, and provided technical expertise in order to transfer knowledge to other colleagues- Represented stakeholders in multiple situations, often multitasking and resolving conflicting priorities- Developed and documented stakeholder requirements throughout a project (idea, realization, implementation, training, maintenance, and continuous improvement)- Ensured proposed solutions fulfilled stakeholders’ needs- Created/Updated configuration and functional specification documents after the SAP SRM system had already been implemented as they were missed during the initial implementation (prior to my hiring)- Developed and updated training materials- Worked closely with offshore team to resolve issues and make improvements

Islandia, New York, United States

Responsible for supporting and implementing Procurement’s international SAP SRM system.- Provided technical support and thought leadership for business processes including procurement, invoicing, and approval- Supervised the resolution of stakeholders’ issues and implementation of requested changes- Frequently ran status meetings and meetings to discover process and system requirements with upper management- Evaluated, implemented, and supported changes to ensure continuous improvement- Represented stakeholders on multiple projects, including a global implementation of a new financial system and also led deployment for a $1.4 Million project transitioning key procurement responsibilities to a third party provider- Collaborated with stakeholders and project team members to effectively implement new systems- Developed documentation to record requirements and ensure the solution met stakeholders’ needs- Developed training documentation to ensure stakeholders gained the most from the new solution

Islandia, New York, United States

- Promoted to Senior Sales Accounting Representative after two years of service as Sales Accounting Representative- Rapidly became subject mater expert for CA acquisitions- Responsible for seamless transfer of customer and contract data from acquired companies’ systems into the parent company’s systems- Partnered with IT to incorporate products from acquired companies’ product lines into parent company’s product line- Supervised and approved entry of customer and contract data- Documented accounting policies and procedures and trained new account representatives- Documented acquired companies’ systems and business processes and revenue recognition procedures to transition them to parent company’s financial systems and processes

Islandia, New York, United States

- Promoted to Senior Billing Representative after two years of service as a Billing Representative- Subject matter expert regarding all aspects of invoicing and quoting- Responsible for training new representatives- Performed and eventually approved maintenance, lease, and new product sale quote and invoice reports to ensure accuracy of customer accounts- Maintained integrity of CA internal databases- Processed cancellations, maintenance reinstatements, credits, and re-bills of software sold to customers and eventually reviewed and approved work of other Billing Representatives- Provided timely and accurate invoice and renewal notices