Katherine Eagan Email & Phone Number

Initial set-up of the Credit Card & Merchant BankCard off-sight office, including software Initiation ,word, excel, micro-soft office, e-mail, internet, various credit card programs & authorizations. Created all required documentation. Duties included, review & underwriting applications,all aspects of servicing, accounting research, problem solving, collections of past due accounts, business development calls & daily balancing of both Portfolios. Prepare monthly, quarterly, & annual reports for Audit & upper Management. Reviewed all Loan type documentation from Laser Pro for compliance accuracy. Position required major multi-tasking & heavy computer knowledge. All other Consumer Loan duties as required.

Duties included Collection of delinquent accounts for eight branches. Set-up & coordinated the Installment Loans & Overdraft Protection Loans. Coordinated with major Credit Bureau Reporting Agencies in processing Credit Card Applications for all offices. Monitored delinquent Installment Loans which included the Credit Card accounts. Managed the Master Card portfolio from $0 to $5,000,000.00 Set up & managed the Visa Platinum portfolio. Represented the bank in small claims action when necessary. Performed Customer Service duties & compiled monthly reports for board meetings & upper Management. Assumed the Operations Manager’s duties in his/her absence.

Duties included collecting & problem solving on checking, savings & Ready Reserve accounts for eight branches. Coordinated closely with major Credit Bureau agencies. Reduced past due loan portfolios from 5% to 1%. Represented the bank in small claims, foreclosure, liquidation action & attended bankruptcy hearings. Monitored several areas of compliance to insure all state and federal regulations were met. Coordinated the elimination of repossessed items. Prepared monthly, quarterly, & annual reports to Management. Assumed Manager’s duties in his/her absence.

Business Administration

Diploma