Skill Set: Sales / Rate Negotiation; Carrier Recruitment / Development/ Relations; Multi-Tasking; Problem Solving; Extensive internal & external communications; Microsoft Office; McLeod Load Master; Major freight/truck posting sites; PC Miler; Multi-line phone systemMaximized profits by strategically developing partnerships with service providers whose capabilities & needs suited our clients' needs. Communicated specific procedural instruction to service providers on to ensure quality service. Took ownership of all booked jobs from start to finish.

Skill Set: Strong customer service & communications;Microsoft Outlook / Excel / Word / Powerpoint; Problem Solving; Multi-tasking; Rate negotiations; Stratigic planning / positioning.Communicated with internal & external service providers regarding job availability. Negotiated terms to maximize profits while ensuring positive customer experience. Tracked & maintained each job from start to finish.

Supervisory position focused on maintaining scheduled orders and superior customer service. Delegated tasks and communicated department needs to management. Created effective and efficient displays of new and sales merchandise. Assisted customers with special orders. Ensured that area was properly stocked to meet sales needs.

Skill Set: Excellent verbal & written communications; Problem Solving; Data Entry; Microsoft OfficeProvided first contact for customers with policy and payment plan questions. Identified and corrected billing /payment errors. Created communication documents for customers & co-workers. Assisted internal and external customers with payment plan questions. Exceeded quality and production standards.