Katherine Eng Email & Phone Number

New York, Ny, Us

New York, United States

Stony Brook, New York, United States

• Consulted Broadridge Financial Solutions on ways to optimize efficiency and increase revenue using Artificial Intelligence • Initiated research to understand company’s business model, and stay up to date on similar uses of Artificial Intelligence in industry• Collaborated with S&P 500 executives to design solutions to problem statements• Presented team proposal to Broadridge senior executives with a strategy to enhance business

Brooklyn, New York, United States

• Managed team of 50+ through daily retail operations across 5 departments in-store contributing to exceeding bottom-line sales goals• Maintained brand standards in all aisles, customer interactions, and fulfillment orders leading to consistent 90+ Net Promoter Scores• Performed administrative organization including scheduling, visual merchandising, and high-level decision making • Reported operations metrics pertinent to business development across Target’s entire Brooklyn-Queens district

Stony Brook, New York, United States

• Produced 12+ pieces of weekly internal and external marketing content including technical sales training documents, website copy, and email and voicemail scripts• Coordinated with marketing operations, product development, design, and website development team members to design website banners and pages• Managed backend operations of email cadences to be sent through a Sales Accepted Lead pipeline, contributing to 20+ weekly leads • Assembled marketing team data presentation for head sales analyst to present at weekly sales meeting

Smithtown, New York, United States

• Organized client records and managed member accounts to ensure protections of client’s/staff member’s information • Catered to customers’ needs through pairing clients to massage therapists based on respective preferences/specialization• Communicated closely with co-workers to effectively provide seamless service from customers’ time of booking to their exit • Utilized various communication systems pertinent to running daily operations of the franchise • Sold wellness memberships, session upgrades, and gift cards contributing to the highest sales of any East Coast location

New York, New York, United States

• Spoke with 100+ registered voters daily to promote the candidate’s core values• Logged voter data, and relayed voters’ key concerns during daily team meetings • Trained and recruited 10+ new hires

Brooklyn, New York, United States

• Promoted knitting supply brand via social media, growing online presence by 50% within the first year• Liaised with wholesale suppliers and other brand owners to diversify and expand our shop’s inventory• Designed branded packaging, mailers, stickers, and promotional bundles of inventory for customers • Explained/demonstrated products to customers at trade shows• Provided daily customer service; responded to emails, website messages, and social media questions

New York, New York, United States

• Collaborated with Head teacher of a 5th grade class to create weekly ELA, Math, and Art lesson plans• Oversaw 30+ children at a time to ensure their safety in classroom, lunch, and recess settings • Graded students’ assignments and provided tutoring in ELA and Math grades 1-5

Bachelor Of Science - Bs, Business Administration And Management, General

High School Diploma, Vocal Music

Activities and Societies: National Honor Society, Senior Choir, Show Choir, Chinese Student Association