Katherine Eng Email & Phone Number

New York, United States

Stony Brook, New York, United States

• Consulted Broadridge Financial Solutions on ways to optimize efficiency and increase revenue using Artificial Intelligence
• Initiated research to understand company’s business model, and stay up to date on similar uses of Artificial Intelligence in industry
• Collaborated with S&P 500 executives to design solutions to problem statements
• Presented team proposal to Broadridge senior executives with a strategy to enhance business

Brooklyn, New York, United States

• Managed team of 50+ through daily retail operations across 5 departments in-store contributing to exceeding bottom-line sales goals
• Maintained brand standards in all aisles, customer interactions, and fulfillment orders leading to consistent 90+ Net Promoter Scores
• Performed administrative organization including scheduling, visual merchandising, and high-level decision making
• Reported operations metrics pertinent to business development across Target’s entire Brooklyn-Queens district

Stony Brook, New York, United States

• Produced 12+ pieces of weekly internal and external marketing content including technical sales training documents, website copy, and email and voicemail scripts
• Coordinated with marketing operations, product development, design, and website development team members to design website banners and pages
• Managed backend operations of email cadences to be sent through a Sales Accepted Lead pipeline, contributing to 20+ weekly leads
• Assembled marketing team data presentation for head sales analyst to present at weekly sales meeting

Smithtown, New York, United States

• Organized client records and managed member accounts to ensure protections of client’s/staff member’s information
• Catered to customers’ needs through pairing clients to massage therapists based on respective preferences/specialization
• Communicated closely with co-workers to effectively provide seamless service from customers’ time of booking to their exit
• Utilized various communication systems pertinent to running daily operations of the franchise
• Sold wellness memberships, session upgrades, and gift cards contributing to the highest sales of any East Coast location

New York, New York, United States

• Spoke with 100+ registered voters daily to promote the candidate’s core values
• Logged voter data, and relayed voters’ key concerns during daily team meetings
• Trained and recruited 10+ new hires

Brooklyn, New York, United States

• Promoted knitting supply brand via social media, growing online presence by 50% within the first year
• Liaised with wholesale suppliers and other brand owners to diversify and expand our shop’s inventory
• Designed branded packaging, mailers, stickers, and promotional bundles of inventory for customers
• Explained/demonstrated products to customers at trade shows
• Provided daily customer service; responded to emails, website messages, and social media questions

New York, New York, United States

• Collaborated with Head teacher of a 5th grade class to create weekly ELA, Math, and Art lesson plans
• Oversaw 30+ children at a time to ensure their safety in classroom, lunch, and recess settings
• Graded students’ assignments and provided tutoring in ELA and Math grades 1-5

Bachelor Of Science - Bs, Business Administration And Management, General

High School Diploma, Vocal Music

Activities and Societies: National Honor Society, Senior Choir, Show Choir, Chinese Student Association