Katherine Faison Email & Phone Number

New York, United States

New York, New York

• Manage all time-keeping and payroll activities for a total of 230 Uniform and Civilian members of service; utilizing the scheduling (CPR/ARCS) systems which monitors daily attendance. • Transmit tour changes, overtime, and track accrued time and leave usage using City Time • Analyze City Time reports for accuracy and update Absences and Tardiness record sheets.• Maintain confidential personnel and training files for members of service within the commands• Perform administrative tasks such as typing memos, data entry, reviewing and verifying written information • Handle confidential agency policies and procedures which refer to the public, uniform and civilian members of service.• Utilize manual and automated office systems, type reports, forms, and schedules for command• Worked in the 124 (Complaint) room assisting the public in filing reports of lost property; domestic violence; etc. • Monitored the NYC 311 system to dispatch Officers to jobs such as noise complaints, car accidents, stolen cars, and wellness checks.

Brooklyn, Ny

• One-on-one or small group instruction as outlined by the teacher • Reinforcing behavior using positive behavior support • Teaching daily living skills such as independent feeding, dressing, toileting • Guiding and assisting students in small group instruction settings with class routines and in transitioning from one activity to the next • Teaching students, under direction of teacher in the following areas: recreation, motor, vocational, socialization and communication utilizing the workshop model in Literacy and Mathematics • Lifting, feeding, toileting and diapering after receiving appropriate training • Collecting data documenting student behavior for instructional purposes • Writing anecdotal information concerning student behavior

Brooklyn, New York

• One-on-one or small group instruction as outlined by the teacher • Reinforcing behavior through the use of positive behavior support • Teaching daily living skills such as independent feeding, dressing, toileting• Aiding occupational therapists, physical therapists, speech therapists and adaptive physical education providers during instruction • Guiding and assisting students in small group instruction settings with class routines and in transitioning from one activity to the next • Teaching students, under direction of teacher in the following areas: recreation, motor, vocational, socialization and communication• Assisting students with ambulation within the school premises and on class trips • Lifting, feeding, toileting and diapering after receiving appropriate training • Collecting data documenting student behavior for instructional purposes • Writing anecdotal information concerning student behavior

Brooklyn, Ny

Event based / Part-Time Usher Ticket Taker who: • Collects and examines admission tickets • Politely refused admittance to persons without required tickets • Distribute programs and help answer guest questions regarding performance times, and areas around the arena• Provide assistance with patrons’ special needs; such as, accommodations for wheelchair access• Provide special attention in providing a non-disruptive and pleasant arena experience for VIP guest• Assist patrons in finding seats utilizing flashlights; direct patrons to restrooms • Maintain order and ensure adherence to safety rules • Use discretion and work directly with public safety to professionally address, handle, and escort unruly patrons outside of the arena to ensure that other patrons are not affected by the process• Follow response procedures providing instructions and guiding patrons safely, calmly, and orderly exits in case of emergency

College Point, Ny

• Managed, directed, and motivated team to achieve and surpass the overall department and corporate objectives • Exceeded sales units and revenue goals by achieving over 100% of budgeted sales, ranking Top 3 team in sales units and revenue month or month; created retention strategies that resulted in 4% increase monthly• Increased sales agent’s productivity and adherence to policies by 5% • Responsible for creating, revising, and implementing strategies which aide in generating sales opportunities.• Directly supervised a team of 15 to 20 sales agents. Managed the supervision of a call center staff of over 150 employees. Assisted with sales agent’s growth, performance and adherence to policies and procedures.• Analyzed reports daily to gather agent’s sales progress, setting daily goals with agents to ensure monthly quotas were met. Conducted sales audit’s to ensure accurate work order entry, and a professional customer experience was given to all clients• Worked closely with TWC Human Resource department to schedule new hire candidates. Interview, hired, and trained new hire staff • Held team to TWC and departmental policies and procedures. Develop and process disciplinary corrective actions when necessary. Processed direct reports, annual reviews highlighting overall sales strengths and improvements which were needed to increase performance • Through quality assurance provided feedback to agents assisting them in meeting those goals. Held weekly meetings to train, and develop, and enhance employees selling techniques using the S3 & E3 process. These techniques include: Learning Needs, Delivering Value, Ask for Sale and Close.

• Screened customers to establish their eligibility and entitlement for benefits under the rules and regulations of Social Security Administration. • Conducted face-to-face, and telephone interviews with customers who filed for SSI/SSA disability and retirement benefits, and social security cards. Researched, obtained and clarified information, which was used to analyze claims development and make decisions regarding entitlement. • Established computer data records in the SSA system of all claims. Monitoring if claims was approved or denied by the Disability Determination Unit. Reviewed and calculated payments for new and current beneficiaries to ensure continuing eligibility of disability benefits. • Contacted, and developed letters to other Social Agencies to get information about any other ongoing benefits of beneficiaries. • Calculated Annual, Sick, Religious Compensation Time, and posting results on the MTAS System for an office staff of 10 employees. • Ensured office bills were paid timely inputting data information from the bills onto the Third Party Draft System sending a monthly report to the finance department for review. • Trained Summer Aides, WEP, and BEGIN aides on the Rules and Regulations of the Social Security Admin and Programs