Katherine Frank Email and Phone Number

The primary purpose of the IR Diagnostic Service Coordinator position is to provide personal and professional care to MDACC patients who enter the Interventional Radiology area of care and services. DI Service Coordinators are responsible for coordinating and scheduling all Interventional Radiology appointments.• Successfully oversees IR patient services, imaging coordination and research orders for scheduling. • Known for high-volume medical practices by providing exceptional customer service.• Demonstrates competency for making sure appropriate approval and medical clearance coordination of surgeries/procedures are efficient in IR and OR.• Helps coordinate patient schedules as needed in various departments. • Verifies insurance/approvals when needed.• Coordinates scheduling workflows for same day and next operations for in-patient & out-patient service.• Process outside referrals.• Verifies several types of order and enters the appropriate test into the systems for upcoming surgeries and procedures.• Ensures clinical trial studies are properly scheduled and verified in a timely manner. • Coordinate & schedule anesthesia, hematology appointments per scheduling protocols• Manages faculty clinic appointments, schedule, and surgeries/procedures in IR and OR areas.• Conduct/facilitate training.• Active on the interviewing panel.• Acts as a liaison for research, working closely providers, and primary team in the institution to facilitate surgery/procedure needed.

Under general supervision I reviews chemotherapy regimens in accordance with reimbursement guidelines. I obtains the necessary pre-certifications and exceptions to ensure no delay in reimbursement of treatments. In addition, I researches denied services and alternative resources to pay for treatment. I supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards

I consistently and accurately utilizes medical acceptance criteria to screen patients and schedule appointment for new/returning patients in a way to ensure optimal efficiency in clinic operations.Activity gathered and sorted all medical records for medical acceptance criteria for medical and surgical physicians.Uploaded medical records into our database for clinical review. Ordered any appropriate pathology tissues slides from outside institutions for new/returning patients visits. Provided financial counseling options to patient including cost estimates, payment plans, discounts and supplemental financial assistance utilizing medical overrides and account review as appropriate.Collects the complete and accurate financial data during intake process to ensure appropriate financial screening of new/returning patient and verifies data during new patient registration to ensure compliance with required forms and consents.Uses technical expertise to obtain insurance information,referrals,verified benefits and secure authorizations for any procedures ordered by the physicians in the clinic including radiations, chemo-therapies and surgeries. Completed any diagnostic ordered by the physician for the new/returning patients Uses excellent oral communication and listening skills to communicate with patient referral source, MDACC physician and MDACC clinical staff regarding obstacles to access or finial clearance.Responded to voice mail and my MD Anderson messages online with in one business day and answered phone calls in a timely manner. Completely and accurately documented communication with payer’s, patient and the treatment team. Participated on performance improvement projects as needed to implement change with the department.