• Negotiate with carriers for the optimal purchase rate to meet revenue and profit margin goals.• Act as liaison between internal business stakeholders and carriers.• Manage all freight in transit by obtaining updates from carriers to accurately monitor movement and ensure on time pickup and delivery.• Utilize the Carrier360 Platform to tender loads and maintain accurate records of shipments and customer details.• Proactively communicate service failures to internal support teams to minimize cost and operational inefficiencies.• Partner with internal teams to promote best in class service and ensure safety.• Leverage the Carrier360 platform with carrier base to increase efficiency and automation.• Verify authenticity of carriers and tracking prior to scheduled pickup.• Remain current on supply chain information to gain understanding of market trends and optimize negotiation tactics.• Understand customer service expectations to provide value with transportation solutions and updates in an urgent manner.

• Compile reports in a timely manner on a regular basis and as requested; analyze data sets for outliers, progress status, and exceptions.• Gather and maintain all required tracking and paperwork for processes and projects using multiple systems to ensure company requirements are met and equipment is operationally functional.• Communicate with Safety and Operations teams to ensure all standards and devices pertaining to safety technology are understood and met.• Review documentation, audit files, and solve complex problems around the functioning of safety technology, such as device health, interpretation, and informed repair decision.• Use the Smith System to identify risky behavior observed with safety technology.• Coordinate with operations managers through various communication mediums to ensure functionality and troubleshooting safety technology devices; compose repair ticket for maintenance repair.• Troubleshoot and triage day-to-day bugs/issues found in Safety Technology• Communicate directly with Operations teams for drivers that are operating in a unsafe manner that may require corrective action.• Develop and maintain knowledge of how various technologies work within a class 8 fleet and improve experience working with ADAS/J1939.

Taking in applications over the phone and making sure that the applicant that is submitted meets our qualifications. I was responsible for Direct to Work commercial and non-commercial qualified company drivers to fill openings within J.B. Hunt.

• Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and goals to maximize freight potential and growth.• Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers.• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.