Katherine Mccutchen Email and Phone Number

Answer inbound inquiries of members' pension accounts regarding sponsored health care plans as well as pension, disability, and survivor benefits to eligible full–time police officers and firefighters in Ohio. Reviewing requirements to receive benefits and provide status of those requests. 10 key data entries and account notations. Shared front desk receptionist duties by greeting guests and directing calls.

Ring up all sales on cash register properly and accurately, handling cash or payment received for products sold. Performs multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, and cleaning duties.

Communicate professionally with customers via phone or in-person; answer questions, schedule appointments, or assist customers in purchasing product materials. Accurately enter data and notes for accounts. Review contracts, work orders and document payroll hours for work crews. Maintain a clean orderly office as well as requesting supplies when items are needed.

Answer inbound inquiries of members' pension accounts. Reviewing requirements to receive benefits and provide status of those requests. 10 key data entries and account notations. Shared front desk receptionist duties by greeting guests and directing calls.

Responsible for creating superior premium customer engagement through leadership of Manta’s Customer Service and Marketing Pro teams. Responsible for driving long-term customer satisfaction and retention of Manta’s paid product by creating and monitoring customer and employee satisfaction scores. As Senior Manager, also responsible for hiring, motivating, recognizing and rewarding performance, coaching, counseling, and training a team of highly skilled Marketing Pros and Customer Service… Show more Responsible for creating superior premium customer engagement through leadership of Manta’s Customer Service and Marketing Pro teams. Responsible for driving long-term customer satisfaction and retention of Manta’s paid product by creating and monitoring customer and employee satisfaction scores. As Senior Manager, also responsible for hiring, motivating, recognizing and rewarding performance, coaching, counseling, and training a team of highly skilled Marketing Pros and Customer Service Representatives. With the ability to handle multiple tasks and meet tight deadlines in a fast-paced environment while managing the team efficiently. Show less

Provide day-to-day support and direction to a team of Marketing Pros and Customer Service Representatives. An integral part of the Operations management team and provided support and feedback to the Senior Manager regarding the voice of the customer. Aid in hiring, motivating, recognizing and rewarding performance, coaching, counseling, and training both the Marketing Pro and Customer Service teams.

Provide guidance and support to personnel. Maintaining Quality standards pertaining to phone calls and email correspondence. While establishing training guidelines and building an in-house team of Marketing Professionals to act as account managers for subscription clients.

Sole person responsible for handling all of the Customer Service emails received. Responding to every inquiry promptly with a sufficient/quality answer to the requests, within the company designated time frames.

Multitask, answer inbound phone calls and complete Customer Service emails. Review customer/company information and recommend how to complete/purchase/edit internet listing.

Responsible for answering inbound business owner/customer phone calls. Providing information on products or services, establishing new accounts or resolving issues for existing customers. Recommend new products/services for business communication i.e. new phone lines, internet access, mobile service etc. Processed new orders through various data systems, to meet monthly quotas. Tracked orders through completion. Transitioned to the Implementation/office support team for 1 1/2 years to order and… Show more Responsible for answering inbound business owner/customer phone calls. Providing information on products or services, establishing new accounts or resolving issues for existing customers. Recommend new products/services for business communication i.e. new phone lines, internet access, mobile service etc. Processed new orders through various data systems, to meet monthly quotas. Tracked orders through completion. Transitioned to the Implementation/office support team for 1 1/2 years to order and track the more complicated orders for the entire office. Show less

Was assigned 20-25 store locations throughout the United States. Tracked invoice activity for customers by confirming payment was received and inventory was picked up or delivered. 10-key data entry of inventory codes, customer information with a form of payment. Audited invoices and inventory for loss prevention purposes.

Entered and tracking mileage for all drivers and routes. Processed payments received by documenting amounts and depositing items daily. Completed weekly payroll and printed live checks.