Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.Worked with HR management to devise and update policies based on changing industry and social trends.Prepared employees for assignments by establishing and conducting orientation and training programs.Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.Plans, organizes and controls all activities of the department. Participates in developing department goals, objectives and systems.Implements and annually updates the compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary.Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow.Develops and maintains affirmative action program; files EEO-1 annually; maintains other records, reports and logs to conform to EEO regulations.Conducts recruitment effort for all exempt, nonexempt and temporary workers; writes and places advertisements; works with supervisors to screen and interview candidates; conducts reference checking; extends job offers; conducts new-employee orientations; monitors career-path program and employee relations counseling; conducts exit interviews.Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.

Assisting companies with customer service strategic goals, to help influence the various market trends. Specializing in boutique services, to further brand a companies image while exceeding customers experience. Providing consumer analytics and market data.

Human Resources: Hire, fire, counsel, discipline, evaluate, train, orient, coach, mentor and schedule staff. Shop, negotiate and administer benefits. Develop, maintain and administer personnel policies, wellness programs, pay scales, and job descriptions. Resolve conflicts. Maintain personnel files. Ordering and Expense Management: Shop for, negotiate and recommend suppliers for medical consumables, office supplies, kitchen supplies, magazines, printed forms, business insurance, and malpractice insurance as well as services such as transcription, x-ray reads/over-reads, consultants, CPAs, lawyers, lawn and snow service, benefit administrators, answering service, water service, courier service, plant service, housekeeping, aquarium service, linen service, bio-hazardous waste removal, shredding service, off-site storage and caterers.Legal: Comply with all local, state and federal laws and guidelines including OSHA, ADA, EOE, FMLA, CLIA, COLA, JCAHO, FACTA, HIPAA, Stark I, II & III, fire safety, crash carts and defibrillators, disaster communication, sexual harrassment, universal precautions, MSDS hazards, confidentiality, security and privacy, and provide staff with documentation and training in same. Make sure all clinical staff are current on licenses and CPR.Accounting: Pay bills, produce payroll, prepare compensation schedules for physicians Marketing: Introduce new physicians, new locations and new services to the community. Recommend sponsorship of patient support groups and keep physicians giving talks and appearing at events. Thank patients for referring other patients. Track referral sources.Strategic Planning: Prepare ROIs (Return on Investment) and pro formas for new physicians, new services, and new locations. Forecast potential effect of Medicare cuts, contracts in negotiation or over-dependence on one payer. Day-to-day Operations: Make the rounds of the practice at least twice a day to observe and be available for questions.

Monitored and controled the staffing needs, operations budget, capital budget, and the purchasing plan to stay within the proposed budget and maintain compliance with group purchasing initiatives. Ensure compliance with government regulatory agencies and accrediting bodies.

Worked directly with the Revenue Management Team to forecast total hotel revenue, labor hours and departmental goals. Worked with Clients on setting up group functions, communicating within departments to ensure that all VIPS and functions had the right attention and recognition carrying on The Ritz Carlton Mystique.