Katherine O'Callaghan Email & Phone Number

Madison, Wisconsin, United States

Madison, Wisconsin, United States

Remote

Created and implemented timely and thorough policies, procedures, processes, and protocols as needed and requested for brand new 24/7/365 National Maternal Mental Health HotlineProvided leadership and development to the Hotline Counselor team (all remote), managing their day-to-day service needs and supporting the workflows through the process of the universal teamLed the development, management, and maintenance of the Hotline’s operational scheduleManaged the recruitment, hiring, and supervision for the Hotline Services/Clinical team, leading the orientation, onboarding, and training of all team members, and ensuring the completion of all required trainingSupervised and worked collaboratively with Operations and Clinical staff as well as IT Specialist on daily Hotline operationsConducted documentation and call/text monitoring for quality improvement and supported the completion of detailed reports

Madison, Wisconsin Area

Pregnancy, adoption, surrogacy - people become parents any number of ways. As a certified postpartum doula and maternal mental health advocate in Madison, WI, Kat works to support parents beyond birth. Whether it's helping an adoptive family prepare their hearts and home for its first baby, lending a hand to a family already juggling the needs of three children, providing physical support to a surrogate mother recovering from birth, or spending time with a mama struggling with postpartum anxiety, Kat is here to help.In 2018 Kat expanded her business to reach more members of the community. Your Village now provides community doula support to individuals recovering from surgery, injury, or illness.

Remote

Supervised and supported the Spanish HelpLine ManagerTrained and supervised 80+ English Helpline volunteers (all remote)Ensured all help seekers contacting the PSI HelpLine received the best support and resources availableWorked collaboratively with other PSI volunteer services staffDirectly responded to calls and texts from help seekers as necessaryWorked to troubleshoot and/or improve the software and phone system as needed

Madison, Wisconsin Area

The Madison Postpartum Collective (http://madisonpostpartumcollective.com) is a passionate community of providers supporting families beyond birth. MPC's members provide a wide range of services including postpartum doula support, marriage and family therapy, breastfeeding support, infant massage, birth and family photography, and women's health.

Madison, Wi

MAPS' {MadisonAreaParentSupport.org} mission is to directly support parents in the greater Madison, WI area during the postpartum period and beyond, and to provide guidance and resources to those suffering from perinatal mood and anxiety disorders so they can get better.MAPS' vision is for parents to feel prepared for parenthood, for those with perinatal mood and anxiety disorders to receive the professional care and support they need, and for all parents to be aware of the resources available to them in their area.

Bachelor'S Degree, English

Education record