- Present and share APAC best practice story with global head quarter team;- Understand business need and provide performance support solution;- Work out strategic and holistic plan for APAC team to support 4 in-house sites and 5 partner sites across APAC;- Lead the team to provide customer insight to leadership team, influence different teams to take action and make the change;- Closely work with global Learning & Performance team by sharing our insights and participating… Show more - Present and share APAC best practice story with global head quarter team;- Understand business need and provide performance support solution;- Work out strategic and holistic plan for APAC team to support 4 in-house sites and 5 partner sites across APAC;- Lead the team to provide customer insight to leadership team, influence different teams to take action and make the change;- Closely work with global Learning & Performance team by sharing our insights and participating global impactful projects- Lead local leadership program Show less

- Covered market: GC, Japan, SEA, India, Australia- Scope: 4 in-house sites and 3 partner sites which located in 6 differentcountries; Function including training, coaching, Quality Control andKM( content management )- Closely working with different market leaders, via providing customisedperformance solutions to enhance customer experience!- Lead the team to provide quality and customer insight to key stakeholders;- Engaged with global team, local market lead and… Show more - Covered market: GC, Japan, SEA, India, Australia- Scope: 4 in-house sites and 3 partner sites which located in 6 differentcountries; Function including training, coaching, Quality Control andKM( content management )- Closely working with different market leaders, via providing customisedperformance solutions to enhance customer experience!- Lead the team to provide quality and customer insight to key stakeholders;- Engaged with global team, local market lead and functions’ lead to ensureglobal projects successful landing in each market; Voice out local need toensure specific market need is considered;- Managing the partner sites support functions to ensure their effectiveaction to support business strategy;- Lead the learning team who are located cross-sites, ensure everyone isclear on different area's focus while still can have co-work among different functions; Ensure the whole team can grow and drive results towards the aligned goal;- Work with local HRBP/OD&TD team to deliver leadership course for APAC team" Show less

- Lead GC Coaching team to provide coaching support to business team, mainly focus on performance coaching, scope including sales, service, Tmall;- Design and deliver coaching and career development conversation workshop to management team;- Training need analysis and provide customized learning solution to business team to support teammates' performance

1. Lead cross site large project, covering different types of stakeholders2. Delivering coaching and workshop to employees, mostly performance related3. Analyze data and be biz partner to provide insight to biz teams4. Deliver training to employees when necessary5. Explore new area and opportunity to strengthen our teams’ professional skills

As a QA, data analysis, providing coaching to agents are main responsibility. I also learned Six Sigma project and lead a green belt project, with data deep dive and analysis, we work out action plan and communication with business partner, finally we successfully complete the project, got a Green Belt certification,quoted from the Six Sigma BB director:"Catherine Yang lead a Six Sigma Project to Reduce Email Transfers for an ebay operations serving Greater China Cross Border Trade. The… Show more As a QA, data analysis, providing coaching to agents are main responsibility. I also learned Six Sigma project and lead a green belt project, with data deep dive and analysis, we work out action plan and communication with business partner, finally we successfully complete the project, got a Green Belt certification,quoted from the Six Sigma BB director:"Catherine Yang lead a Six Sigma Project to Reduce Email Transfers for an ebay operations serving Greater China Cross Border Trade. The problem area was complex and had people, organization structure, process and IT systems complexities & dependencies. Despite these challenges, Catherine managed to lead a significant step change in the process' performance. She was one of the breakthru performers that i had the pleasure to serve in 2012. She has transformed herself into a Change Leader." Show less