Katherine A. Bailey Email & Phone Number

Boston, Massachusetts, United States

Full-Time Mom to my wonderful son

Boston, MA, US

Medford, Massachusetts, US

• Part-time while simultaneously attending Southern New Hampshire University full-time
• Created Conga reports tracking program targets across ten private and public funders considering funder-specific criteria and building in data validation to ensure data entry accuracy
• Designed interactive dashboards and data visualizations using Salesforce, Venngage, and Tableau
• Developed an automated system of informing agency leadership of current and prospective student class interest to ensure programmatic offerings reflect data trends and industry requirements
• Digitized client intake forms in response to COVID-19 and the need to switch to online programming
• Salesforce Nonprofit Success Pack and G Suite Administrator managing 30 users and daily operations

Boston, MA, US

• Created three new ETO (Social Solutions) database programs to track and communicate all data for new initiatives. Enhanced legacy ETO database programs to ensure a high level of data integrity agency-wide
• Implemented a ticketing system (Zendesk) to handle all database related requests increasing department efficiency. On average, all tickets were responded to in less than 1 business day.
• Hired, trained, and mentored a new database analyst. Empowered him to work independently while still providing the necessary scaffolding to strengthen his technical skills.

Boston, MA, US

• Captured and reported all data for Pay for Success (PFS), a social impact bond. The first PFS project in the world on workforce development: $15 million, to serve 2,000 clients over 3 years, across 4 programs.
• Created numerous reports to monitor all aspects of PFS: from assessment, intake, enrollment, and attrition to outcomes including college graduation and job placement.
• Designed an automated report to estimate an individual’s change in weekly earnings.
• Trained all new staff on ETO. Created 15 quick-start guides for the most common database tasks.

Boston, MA, US

• Designed, implemented, and maintained an Apricot (Social Solutions) database to meet the needs of the organization
• Captured and consolidated agency-wide data for more than 40 programs across 8 service delivery areas: Business & Asset Development, Case Management, Civics, Education, Employment, Health, Skills Training, and Youth.
• Ensured accuracy and completeness of all data and used proper security controls to keep data secure
• Trained 65+ users to increase operational efficiency and strengthen programmatic outcomes
• Analyzed reporting requirements for all contracts and grants across all IINE sites. Created reporting templates to measure outcomes and the success of programming.
• Performed detailed data analysis for external communication to the Board, CEO, and funders

Boston, MA, US

• Analyzed key contractual outcomes for 14, workforce development, government and private grants. Identified and communicated areas of best practices. Diagnosed areas of weakness and encouraged collaborative problem.
• Assisted in the completion of RFPs and refunding applications including compiling multi-year statistics.
• Identified and implemented new policies and procedures to eliminate deficiencies in a state-funded (Department of Elementary and Secondary Education) adult English for Speakers of Other Languages (ESOL) program, moving.
• Increased compliance by implementing new protocols to ensure internal data corresponds with the data required by the state of Massachusetts and upgraded the process of preserving on-site, physical, student files
• Recommended ESOL class enrollment and employment program enrollment after assessing newly arrived refugee and asylee clients. Effectively communicated with clients who had limited English proficiency.
• Served as Academic and Career Coach to 65 ESOL students enrolled in English classes

Boston, MA, US

• Maintained data integrity and accurate reporting for federal, state, local, and private contracts as an Access database administrator
• Inspected and reviewed client files certifying contractual compliance

Boston, MA, US

• Conceptualized and instituted a highly efficient system for managing a waiting list of greater than 500 individuals wanting free English classes

US

Boston, MA, US

Seattle, WA, US

• Full-time while simultaneously attending Framingham State University part-time
• Trained all new hires in customer service standards, Starbucks’ culture, and the POS
• Executed all retail floor sets and recommended inventory levels based on sales trends

Hong Kong, HK

• Managed two beauty stores at the Honolulu International Airport
• Increased sales to nearly $40,000 daily through effective management of a culturally diverse staff and data driven decision making

Hong Kong, HK

• DFS’ leadership development program consisted of two worldwide meetings a year
• Recognized by senior management as one of the top 50 internationally mobile, passionate, and driven managers in the company worldwide
• Only first time participant elected team leader

Hong Kong, HK

• Trained in all aspects of retail store operations: merchandising, business development, sales forecasting, budgeting, marketing, distribution and logistics
• Maintained 30% of sales during a six-week store closure and renovation through creative marketing, innovative merchandising, and superior customer service practices
• Implemented the addition of fragrances to two beauty stores though designing plan-o-grams and merchandizing stock

Geneva, NY, US

Part-time while simultaneously attending Hobart & William Smith Colleges full-time

Geneva, NY, US

Part-time while simultaneously attending Hobart & William Smith Colleges full-time

Boston, Massachusetts, US

Master Of Science - Ms, Data Analytics

Graduate Certificate, Post Baccalaureate Teacher Licensure Program

Bachelor Of Arts - Ba, Cum Laude, Anthropology/Sociology