Full-Time Mom to my wonderful son

Part-time while simultaneously attending Southern New Hampshire University full-time• Created Conga reports tracking program targets across ten private and public funders considering funder-specific criteria and building in data validation to ensure data entry accuracy• Designed interactive dashboards and data visualizations using Salesforce, Venngage, and Tableau• Developed an automated system of informing agency leadership of current and prospective student class interest to ensure programmatic offerings reflect data trends and industry requirements• Digitized client intake forms in response to COVID-19 and the need to switch to online programming• Salesforce Nonprofit Success Pack and G Suite Administrator managing 30 users and daily operations

• Created three new ETO (Social Solutions) database programs to track and communicate all data for new initiatives. Enhanced legacy ETO database programs to ensure a high level of data integrity agency-wide• Implemented a ticketing system (Zendesk) to handle all database related requests increasing department efficiency. On average, all tickets were responded to in less than 1 business day.• Hired, trained, and mentored a new database analyst. Empowered him to work independently while still providing the necessary scaffolding to strengthen his technical skills.

• Captured and reported all data for Pay for Success (PFS), a social impact bond. The first PFS project in the world on workforce development: $15 million, to serve 2,000 clients over 3 years, across 4 programs.• Created numerous reports to monitor all aspects of PFS: from assessment, intake, enrollment, and attrition to outcomes including college graduation and job placement.• Designed an automated report to estimate an individual’s change in weekly earnings.• Trained all new staff on ETO. Created 15 quick-start guides for the most common database tasks.

• Designed, implemented, and maintained an Apricot (Social Solutions) database to meet the needs of the organization• Captured and consolidated agency-wide data for more than 40 programs across 8 service delivery areas: Business & Asset Development, Case Management, Civics, Education, Employment, Health, Skills Training, and Youth.• Ensured accuracy and completeness of all data and used proper security controls to keep data secure• Trained 65+ users to increase operational efficiency and strengthen programmatic outcomes• Analyzed reporting requirements for all contracts and grants across all IINE sites. Created reporting templates to measure outcomes and the success of programming.• Performed detailed data analysis for external communication to the Board, CEO, and funders• Supported Site Directors in their monitoring of physical client files to ensure contractual compliance

• Analyzed key contractual outcomes for 14, workforce development, government and private grants. Identified and communicated areas of best practices. Diagnosed areas of weakness and encouraged collaborative problem solving.• Assisted in the completion of RFPs and refunding applications including compiling multi-year statistics.• Identified and implemented new policies and procedures to eliminate deficiencies in a state-funded (Department of Elementary and Secondary Education) adult English for Speakers of Other Languages (ESOL) program, moving the program from Tier 4 - Underperforming to Tier 1 - Advanced in 2 years• Increased compliance by implementing new protocols to ensure internal data corresponds with the data required by the state of Massachusetts and upgraded the process of preserving on-site, physical, student files• Recommended ESOL class enrollment and employment program enrollment after assessing newly arrived refugee and asylee clients. Effectively communicated with clients who had limited English proficiency. • Served as Academic and Career Coach to 65 ESOL students enrolled in English classes

• Maintained data integrity and accurate reporting for federal, state, local, and private contracts as an Access database administrator• Inspected and reviewed client files certifying contractual compliance

• Conceptualized and instituted a highly efficient system for managing a waiting list of greater than 500 individuals wanting free English classes

Full-time while simultaneously attending Framingham State University part-time• Trained all new hires in customer service standards, Starbucks’ culture, and the POS• Executed all retail floor sets and recommended inventory levels based on sales trends

• Managed two beauty stores at the Honolulu International Airport• Increased sales to nearly $40,000 daily through effective management of a culturally diverse staff and data driven decision making

• DFS’ leadership development program consisted of two worldwide meetings a year• Recognized by senior management as one of the top 50 internationally mobile, passionate, and driven managers in the company worldwide• Only first time participant elected team leader

• Trained in all aspects of retail store operations: merchandising, business development, sales forecasting, budgeting, marketing, distribution and logistics• Maintained 30% of sales during a six-week store closure and renovation through creative marketing, innovative merchandising, and superior customer service practices• Implemented the addition of fragrances to two beauty stores though designing plan-o-grams and merchandizing stock

Part-time while simultaneously attending Hobart & William Smith Colleges full-time

Part-time while simultaneously attending Hobart & William Smith Colleges full-time