Katherine Mahon

Katherine Mahon Email and Phone Number

Expert Business System Specialist ► Instructional Strategy Design ♦ Project and Change Management @ Pacific Gas and Electric Company
Livermore, CA, US
Katherine Mahon's Location
Livermore, California, United States, United States
Katherine Mahon's Contact Details

Katherine Mahon work email

Katherine Mahon personal email

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About Katherine Mahon

My name is Katherine Mahon, and I create learning experiences that learners love.I am a Training Professional with 15+ years of experience in curriculum development, eLearning, training and management. I bring a breadth of expertise in creating and delivering effective and interactive technology-based and classroom training on software applications, business processes, technical skilled work, and soft skills topics. My organized, detailed approach and my ability to manage multiple deliverables executed by large, diverse teams contribute directly to an organization’s profitability.Over the course of my career, I’ve trained in a number of industries – from retail, to software, to utilities. Many trainings are designed to help employees become more productive, motivated, or to learn new content, with the end goal of assisting organizations in achieving their goals. However, there are instances when the stakes are higher and when employees’ lives depend on training to keep them safe.This is why I do what I do. I love the feeling of helping employees understand something and guiding them through the process of learning so they feel better about the work they are doing, and also, so they are safe on the job. The rush I felt when I first got involved in training still exists! For me, it’s rewarding to explain something in a way that connects with the audience and has them say, “Oh, I get it now!”My areas of specialty are: Instructor-led training, computer-based training, web-based training, distance learning, gap analysis, assessments, Microsoft Office, electronic performance support, SAP Enable Now, uPerform, Author-it, Adobe Presenter, Articulate Storyline, Captivate, Questionmark, SnagIt, Audacity, Acrobat, learning management systems, ERP, relational databases, Documentum.I am on LinkedIn to network and foster new professional relationships. Let’s connect!

Katherine Mahon's Current Company Details
Pacific Gas and Electric Company

Pacific Gas And Electric Company

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Expert Business System Specialist ► Instructional Strategy Design ♦ Project and Change Management
Livermore, CA, US
Katherine Mahon Work Experience Details
  • Pacific Gas And Electric Company
    Expert Business System Specialist ► Instructional Strategy Design ♦ Project And Change Management
    Pacific Gas And Electric Company
    Livermore, Ca, Us
  • Pacific Gas And Electric Company
    Expert Business System Specialist ► Instructional Strategy Design ♦ Project And Change Management
    Pacific Gas And Electric Company Mar 2021 - Present
    I provide training services and support for PG&E, an $21B company with 26,000 employees. I work in PG&E Academy, which was recognized by Training Magazine for having one of the world’s Top-10 training programs.My role functions as a liaison to Information Technology from PG&E Academy, representing the end users and business process owners in business system requirements, implementations and support. This includes defining user system requirements, providing user support, coordinating user acceptance testing of new tools, and consulting with the users on new technologies and features that contribute to business process efficiencies. Some of my career achievements in this role include:♦ Managed the software upgrade of Smart Mobile Workforce (SMW), which is a tool used in the Academy to provide offline electronic access to training materials and operating procedures. Duties included vendor management, user acceptance testing (UAT), change management, communication planning, documentation, training, and post-implementation technical support. Use of this tool supports decreasing costs associated with managing training courses and increasing productivity for participants attending training courses.♦ Supported the implementation of SAP Enable Now for use across the company, including support for communities of practice, defining and documenting system standards, and converting content created with the previous tool used (UPK).♦ Support the sustainability and use of key technologies across the Academy, including managing communities of practice, defining and documenting standard operating procedures, training new users, and working with external vendors.
  • Pacific Gas And Electric Company
    Senior Instructional Designer ► Curriculum Design ♦ Ilt & Wbt ♦ Software Simulations
    Pacific Gas And Electric Company Apr 2018 - Mar 2021
    Livermore, Ca
    Some of my career achievements in this role include:♦ Performed task analyses, designed curriculum, and developed instructor-led training (ILT) and web-based training (WBT) courses. Generated simulation tutorials for software applications. ♦ Converted instructor-led training (ILT) courses to interactive virtual courses in support of teams transitioning to working from home due to COVID-19 restrictions.♦ Sustained the Apprentice Lineman Program, a 4-year apprenticeship for Linemen consisting of 16 multi-week courses (147 teach days), 24 comprehensive skill and knowledge assessments, and on-the-job training and practice in core power line professional skills. The program has resulted in zero lost workdays and zero motor vehicle incidents among apprentices, and higher success and retention rates.♦ Created the Apprentice Distribution System Operations (ADSO) Program, a 2-year apprenticeship for Distribution System Operators consisting of five multi-week courses and on-the-job training. The program provides practice in core skills required to monitor and operate the electric distribution grid efficiently and safely.
  • Mosaic
    Consultant, Field Operations Team ► Curriculum Design ♦ Ilt & Wbt ♦ Software Simulations
    Mosaic 2015 - 2018
    San Ramon, Ca
    Mosaic is a $43M national consulting firm that provides project management, technology, change management, and training services for utility and oil and gas industries.In my role as a Consultant for the Field Operations team, I provided training services for PG&E conducting task analyses, designing curriculum, and developing both instructor-led and web-based training courses. I created a number of videos, materials, and simulation tutorials for software applications and to support the implementation of new equipment for PG&E Electric Operations.
  • Emc Enterprise Content Division – Education Services
    Sr. Technical Education Consultant ► Instructional Strategy Design ♦ Program Management
    Emc Enterprise Content Division – Education Services 2006 - 2015
    Pleasanton, Ca
    EMC / Documentum was an industry leader in information storage and enterprise content management software that enabled organizations to maximize the value of their information across the enterprise.As a Senior Technical Education Consultant, I wore a number of different hats, acting both as an individual contributor and an eLearning Program Manager, where I was tasked with managing curriculums for the $14M International Education Services Division. In this lead role, I oversaw a solution for LMS conformance for web-based training courses and managed projects for the creation of eLearning content by third-party vendors and contract workers.Additionally, I created instructor-led, web-based training and video instructor-led training courses for 45+ projects and deliverables that contributed significantly to the division’s revenue goals.The achievement I am most proud of in this role was leading the effort to establish a custom performance support program within the Education Services division called Solutions Training and Readiness Toolkit (START). In developing this program, we partnered with Ancile to use their uPerform technologies to create custom end-user training solutions that helped increase revenue within the division and better support customers with a successful implementation of the Documentum software so they would remain long-term customers.
  • Peoplesoft/Oracle
    Senior Instructional Developer ► Instructional Strategy Design ♦ Storyboards ♦ Project Management
    Peoplesoft/Oracle 2001 - 2006
    Pleasanton, Ca
    PeopleSoft provided human resource management systems, financial management solutions, supply chain management, customer relationship management, and enterprise performance management software to large corporations, governments, and organizations.In my role at PeopleSoft, I supported the instructor-led training and eLearning business for the $30M International Education Services Division. I developed eLearning training content, including online performance support packages, websites, learning management system packages, student guides, test scripts, business process documents, and job aids. I also authored storyboards and supported the production of online web-based training and interactive distant learning courses. Additionally, I designed instructional strategies and standards for development of end-user training, mentored instructional designers in technology-based course creation, and trained internal employees and customers on end-user training content development tools.My key achievement in this role was successfully project managing the development of eLearning deliverables to create performance support packages for all software lines/products within an aggressive timeline. I coordinated the hiring of 20+ contract workers from an international outsourcing company and led the charge in spearheading the documentation of standards, training teams, reviewing and providing feedback on all work completed, and supporting translation into 20 languages. These performance support packages were one of the top selling products for the company!

Katherine Mahon Skills

Captivate Instructional Design E Learning Learning Management Training Instructor Led Training Blended Learning Distance Learning Erp Enterprise Content Management Consulting Snagit Content Management Documentum Dreamweaver Project Management Organizational Development Flash Audacity Ilt Microsoft Office Addie Adobe Presenter Uperform Curriculum Development Wbt Web Based Training Peoplesoft Articulate Upk Program Management Author It Simulation Based Training Technical Training Technology Based Training Adult Learning Theory Needs Analysis Assessment Development Communication Problem Solving Change Management Learner Oriented Thinking Instructional Strategies Performance Support Storyboarding Virtual Reality Classrooms Questionmark Multimedia Successive Approximation Model Learning Content Management Systems Software Implementation

Katherine Mahon Education Details

Frequently Asked Questions about Katherine Mahon

What company does Katherine Mahon work for?

Katherine Mahon works for Pacific Gas And Electric Company

What is Katherine Mahon's role at the current company?

Katherine Mahon's current role is Expert Business System Specialist ► Instructional Strategy Design ♦ Project and Change Management.

What is Katherine Mahon's email address?

Katherine Mahon's email address is pa****@****bal.net

What schools did Katherine Mahon attend?

Katherine Mahon attended University Of California, Santa Cruz.

What skills is Katherine Mahon known for?

Katherine Mahon has skills like Captivate, Instructional Design, E Learning, Learning Management, Training, Instructor Led Training, Blended Learning, Distance Learning, Erp, Enterprise Content Management, Consulting, Snagit.

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