Program Manager that provides vendor management and human resource services to client. Professionally and accurately represents Yoh as the main point of contact for the client and contract employees. Strong human resources professional skilled in full-cycle recruiting, onboarding and offboarding, background screen compliance, invoicing and payroll, and creating and maintaining program SOPs. Experience in P&L, AR, and compliance management.

• Provide vendor management and human resources services to clients in the Life Science and Aviation Industries• Represents Yoh as a POC (point of contact) for the client and contract employees• Key relationship builder between client and onsite contractors• Proven Talent Acquisition/Recruiting Professional • Manage large contract staff as the first line of communication for contractor issues including educating contractors on Yoh-Client policies and procedures. Create and enforce policies.• Interfaces with clients to ensure that the requisition process runs smoothly, including communicating the needs of the client to various suppliers.• Prepares all documents for the requisitions and communicates changes to internal partners. • Coordinates the onboarding process.• Creates new procedures and reports to save the company time and money. • Manages the customer and contractor data including providing reports to the client• Works closely with recruiting management on strategic projects, providing reports, analyzing data & participating in various business meetings with the client.• Collaborates with Yoh team and client to support and solve day-to-day needs. Acting as a liaison between the client managers & contractors, handling basic escalations, employee relations/HR issues.• Provide proper communication of benefits information, including healthcare, 401k, worker’s compensation, and safety.

Work as a team to create, develop, and implement marketing plans.Collaborate with client to create and publish social media posts and ads to grow audience and exposure to drive sales.Perform ongoing keyword discovery, expansion and optimizationWrite copy for SEO webpage requirements: page titles, page description, and image alt+tagsCoordinated with the creative team on website design layout and website appearanceReported to the company's President on upcoming projects and status of projectsWorked solo on client's proprietary platforms to update dataCreated engaging social media content for online postsManaged time and prioritized work per the deadlines laid outProblem solved and created useful work-arounds to create solutions

• Direct Sales Support department for national medical sales organization representing Siemens Healthcare• Manage Lead Generation Department and create lead generating call campaigns specifically in the ultrasound and diagnostic radiology services industry, which lead to the creation of $3.5M in new funnel the first 30 days of program implementation• Provide outstanding administrative support for sales and revenue forecasting, territory planning, and opportunity management processes• Create visual and analytical dashboards to track Sales by product line, service, customer calls, and other key performance indicators for national sales team• Developed new hire sales training program to create a consistent onboarding experience and empowering sales reps with necessary tools• Solve day-to-day problems, providing direction and preventing order booking delays by serving as an Order-to-Revenue process expert. Provide forethought, planning and engagement to overcome barriers to revenue recognition• Serve as minor IT help desk to trouble shoot software and hardware tools• Provide expertise, guidance and oversight to all sales team members on the proper execution and management Client’s and/or NGAGE CRM, quotation, order entry and other related processes.• Provide expertise, direction and oversight to the sales team regarding legal verification and validation for documents per Client terms• Gather, compile, communicate and formulate action plans, as needed, based upon suggestions or input from team members related to process improvements• Provide oversight to revenue forecasting process and improves revenue forecast accuracy by identifying cancellation risks and/or installation delays.• Provide timely reporting of orders, finance, sales and service contracts• Execute internal research, as needed, for orders, customers, revenue, finance, and service.• Provide sales team interface with leadership team on strategic and transactional matters

• In charge of maintaining legal records and office calendar• Handle confidential business and personal matters with discretion; including running business errands and document delivery• Responsible for client correspondence; includes but not limited to letters, emails, drafts of documents• Assist in having documents recorded with Guilford County Courthouse• Maintain excellent standard of customer service in office and over the phone

• Created and implemented lead tracking procedures to capture and increase sales. Included the creation of a database for web leads.• Lead in the selection and current implementation of software being utilized by quoting team.• Lead team to automate general accounting, quoting, and customer invoicing.• Helped create a pricing matrix for sales team and the process by which product and pricing information are distributed to the sales force.• Oversee implementation of new processes, with a focus in improving time management for sales leads, reporting, and customer correspondence.• Work with Owner and Executive Members on daily operational management of business.

Order Procurement & Legal Verification within the diagnostic imaging industry, for a national sales force of on average 90 account managers, managing on average 6.8 million in contracts monthly.• Specialist at utilizing Customer Relationship Management (CRM) tools such as Siebel for quoting and customer management activities.• Sales Representative Trainer for all new hire employees, sessions held quarterly and averaged 5 account managers per session. Taught processes, procedures, software, and basic computer skills.• Assist in managing all operational activities, average annual zone sales of $82M and average annual revenue of $72M for national team of account managers. • Customer Service Manager excelling at facilitating both internal and external purchase processes; specializing in enforcing a seamless partnership with Philips Healthcare.• Critical contributor to quarterly and annual company reviews, providing analyses on forecast accuracy, quota performance and market dynamics to senior leadership.• Interface with Manufacturer’s Sales VP, Financial VP, Order Acquisition Manager• Internal Sales Support (reporting, forecasts, beta testing software)

• Order Procurement & Legal Verification within the diagnostic imaging industry, for a national sales force of on average 90 account managers, managing on average 6.8 million in contracts monthly.• Specialist at utilizing Customer Relationship Management (CRM) tools such as Siebel for quoting and customer management activities.• Sales Representative Trainer for all new hire employees, sessions held quarterly and averaged 5 account managers per session. Taught processes, procedures, software, and basic computer skills.• Assist in managing all operational activities, average annual zone sales of $82M and average annual revenue of $72M for national team of account managers. • Customer Service Manager excelling at facilitating both internal and external purchase processes; specializing in enforcing a seamless partnership with Philips Healthcare.• Critical contributor to quarterly and annual company reviews, providing analyses on forecast accuracy, quota performance and market dynamics to senior leadership.• Interface with Manufacturer’s Sales VP, Financial VP, Order Acquisition Manager• Internal Sales Support (reporting, forecasts, beta testing software)

Responsible for continuous inventory management. Batch order closing and reconciling. Assisted direct manager with reporting.