Katherine Mcclain Email & Phone Number

Remote

• Advise senior management on organizational manning and recruiting strategies.• Analyze strength management needs to recommend courses of action to supervisor.• Develop standard procedures for enlisted recruitment processes.• Analyze workflow and make recommendations for improved efficiency.• Act as primary Government Purchase Card holder for the organization.• Utilize human resources information systems to verify applicant eligibility while adhering to system use policies.• Generate a variety of recurring and periodic reports, compile and interpret data utilizing human resources information systems.• Review military personnel packets for completion, accuracy, and regulatory compliance.• Resolve problems presented by applicants throughout the recruiting process.• Respond to inquiries and concerns on the status of applications as well as guide individuals on the application process and timeline.

• Served as subject matter expert for Defense Travel System policies, travel regulations, and automated systems in order to facilitate the travel of over 1400 Soldiers and DA civilians.• Verified travel entitlements to ensure compliance with travel policy and regulations, and complete various travel documents.• Conducted briefings, training, classes, and ceremonies for various audiences.• Prepared grammatically correct reports, briefings, PowerPoint products, and other written documents and correspondence.• Conducted independent research to resolve administrative problems.• Establish priorities to ensure timely completion of work.• Prepared various reports, to include reports of sensitive nature, and analyzed data trends to support the Command.• Developed standard procedures and instructions to ensure uniform interpretation and application of military personnel and travel regulations.• Interpreted policy or regulations to advise subordinates of the proper course of action.• Accompanied executive-level leadership at planning events to provide expertise regarding military human resources.• Interpreted personnel and travel regulations to ensure compliance by Command and Staff.

•Support Company commander by tracking and maintaining the administrative and medical readiness of a company of approximately 75 Soldiers. • Initiated and monitored personnel actions through automated human resources systems.• Provided guidance to Soldiers on various benefits and programs applicable to individual Soldiers.• Advised commanders and staff on military policies and procedures regarding personnel actions, administrative programs, travel programs, and other resources.• Advised commanders and management of personnel strength and readiness.• Maintained administrative data in human resources systems.• Generated a variety of recurring and intermittent reports, interpreted data and identified trends utilizing financial, administrative and medical readiness automated systems.• Adapted local policies and guidelines to meet personnel management requirements of the organization.• Provided customer service to Soldiers, Command, and staff regarding administrative, training, and travel support through face-to-face, email, telephonic, or other written correspondence methods.• Trained personnel in automated training, travel and administrative systems.• Recommended revisions to administrative procedures and local policies for travel programs to improve efficiency and accuracy.

• Processed Permanent Change of Station (PCS) orders and amendments for Soldiers using multiple automated systems.• Prepared reports and analyzed data to interpret trends.• Reviewed changes in Army regulations and local policy relating to applicable human resources functions.• Educated organizations on changes in policy to meet mission requirements.• Verified and updated Soldier information in automated systems.• Recommended revisions to administrative procedures to improve efficiency and accuracy.• Provided guidance on travel processes and entitlements for Soldiers.• Prepared, edited, and reviewed outgoing correspondence and published orders for proper grammar, format, and accuracy.• Trained newly assigned personnel on various operations.

• Performed pay and receiving operations with a high accuracy rate.• Educated customers to effectively utilize products and services, supporting team sales goals.• Built and maintained business relationships with customers. • Broadened knowledge of customer service operations as well as company, market, and industry trends. • Maintained a working knowledge of current Bank products and services, assisted in easing customers through transition of personal and business product line.• Ensured that regulatory requirements for classified material are accurately followed, reviewed outgoing correspondence for proper format, procedural, and typographical accuracy, and grammar. • Consolidate transaction reports and brief supervisor of trends. • Received and distributed incoming mail. • Maintained customer records and process administrative changes in automated system, provided technical assistance to individuals and train others on the use of financial software. • Corresponded within company guidelines through e-mail and telephone, ensuring all written correspondence maintains proper grammar. • Received visitors and telephone calls; determined nature of business to personally assist or refer to appropriate staff member. Provided a variety of office support functions.