Katherine Elia Email & Phone Number

As a Children's Library Assistant at Richmond Memorial Library, I am passionate about helping young patrons access the resources and support they need to develop their literacy, curiosity, and creativity. With over 15 years of experience in customer and member services, I have honed my skills in programming, computer competency, communication, literacy, and empathy, which are essential for creating a positive and welcoming library environment.My Bachelor of Arts degree in Psychology has equipped me with the knowledge and skills to understand human behavior, emotions, and motivation, and to tailor my interactions and recommendations to the diverse needs and interests of children and their families. Previously, I worked as a Member Service Guide at Devoted Health, a Medicare Advantage plan that provides comprehensive and personalized care to seniors. In this role, I assisted members with enrollment, benefits, claims, referrals, and grievances, using various tools and platforms such as Talk Desk, Orinoco, and Slack. I also collaborated with internal and external stakeholders, such as care teams, providers, pharmacies, and community partners, to coordinate and deliver optimal member experiences. I consistently exceeded performance metrics and received positive feedback from members and colleagues. I am dependable, adaptable, and punctual, and I can thrive in a virtual or in-person work environment with a team or individually.

Listed skills include Program Development, Community Outreach, Customer Service, Volunteer Management, and 10 others.