Katherine Wilson Email & Phone Number

• Concierge Service Senior Account Specialist will be the liaison between the Customer and the Sales Account Execs, Sales Leadership, Sales Support, and Global Supply Chain teams. This individual will ensure that the.
• Establishes and maintains a relationship with Customers, Sale Account Execs and Sales Leadership, Order Management, Deal Partners, Sales Support, Supply and Demand Planning, Transportation and HMH Distribution Centers.
• Pre-planning of assigned large orders with Sales and Customer by gathering customer requirements and providing written and verbal requirements to the Sales Support and Global Supply Chain teams.
• Daily management of the Concierge Service database for assigned customer accounts. Runs, reviews and analyzes SAP ZOTCM reports or Access reports and collaborates with Global Supply Chain teams to successfully fulfill.
• Research shipments and other order inquiries for Account Executives or Customer when requested.

Microsoft / Las Colinas

• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.

Dallas/Fort Worth Area

Coached and provided technical support to team members on various software programs.Implemented software procedures Hardware analysis and support for various computers and peripheralsInvolved in Mentor program of new hires

Associate'S Degree, Business Administration And Management, General

Associate Of Science (A.S.), Computer And Information Sciences And Support Services